The lady that helped when renting the vehicle was very helpful and friendly. I noticed this not just with myself, but with everyone she helped. The team seemed to have great communication as well in o... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
THE CHECK IN PROCESS WAS 100% BETTER THAN THE FLL AIRPORT LOCATION. VERY NICE AND PERSONABLE AND KNOWLEDGEABLE. THE ONLY REASON FOR NOT DOING 5 STARS WAS WE WERENT INFORMED OF THE TOLL PASS CHARGES. E... See more
We had reserved our car through delta app. Upon going to Miami rental they had NO RESERVATION! I had all the info and they could not find threservation. The good news is they supplied a one way car. A... See more
They provided easy, convenient service following a cruise. My vehicle was ready upon arrival, and I was able to quickly get on with my day.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
229 Se 2nd St, 33131, Miami, Florida, United States
- (786) 425-2515
Your Car Rental Deals, News & Offers
4.0
Great
22 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick, Efficient Service
They provided easy, convenient service following a cruise. My vehicle was ready upon arrival, and I was able to quickly get on with my day.
October 11, 2026
Great service thanks to…
Great service thanks to Samir,Jennifer,Glenda,Joana,Jonathan great customer service they helped a lot
October 6, 2026
Jenny and team are great
October 6, 2026
Best experience!
October 4, 2026
easy check-in and rental car pick up…
easy check-in and rental car pick up and drop off. great service and locations.
September 29, 2026
OUTSTANDING!
The lady that helped when renting the vehicle was very helpful and friendly. I noticed this not just with myself, but with everyone she helped. The team seemed to have great communication as well in order to multitask and meet the needs of every customer. When I returned the vehicle same day at a different location, the process was extremely quick and easy. The staff members I dealt with there were also very friendly and helpful. This was my first experience renting through Hertz and I will definitely be back if ever needed.
September 25, 2026
We had reserved our car through delta…
We had reserved our car through delta app. Upon going to Miami rental they had NO RESERVATION! I had all the info and they could not find threservation. The good news is they supplied a one way car. And the agents were especially the young woman who assisted in carrying the luggage to the car show in us the quick exit.
September 20, 2026
Good costumer service
September 12, 2026
Jennifer Joanne and the other young…
Jennifer Joanne and the other young lady are amazing. My experience with Hertz Downtown has always been pleasant
September 15, 2026
Upon arrival i was given a car with a…
Upon arrival i was given a car with a quarter of a tank of gas. I went to the front desk to correct my receipt. They said they would document it. I returned the vehicle the next day with more gas in it. The location tried to charge me for the full tank of gas.
July 2, 2026
I had booked a different vehicle online…
I had booked a different vehicle online and i was given a different vehicle which i was forced to pay more because it was a bigger vehicle
September 11, 2026
The staff at hertz has always given me…
The staff at hertz has always given me 10 star service. I am grateful for them.
September 11, 2026
The line was so long
The line was so long, the wait time to get a car at Miami Downtown Southeast 2nd Street took over an hour and half. I don’t recommend renting from this location as the office is dated and only 2 clerks were doing work of 4 people.
September 7, 2026
Great Staff
Samir, Shanice, Jennifer, and Joanna always provide me with great service. They are a big reason I continue to use Hertz even though I have other options.
September 7, 2026
Good service and great customer service…
Good service and great customer service they are the best
August 29, 2026
The front Staff named Jennifer and the…
The front Staff named Jennifer and the attitude towards making things easier.
August 28, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.