Hertz - Miami Gardens - NW 57th Avenue Reviews 

Attendant wanted to charge more for the car I already booked, back and forward he said he was going to overwrite the price to give me a different car. After complaining that I got there at 4:15 pm they gave me the car with dirty interior bad smell and low on fuel. When I was returning the car they told me I had to paid the difference in Half tank of fuel.
I showed the pictures of interior and the fuel level and that I was returning with more the 1/4 tank then I received.
Will not return to this facility!

Unprofessional and out of order. Also they take very long and take forever to acknowledge customers

The Hertz Team is centered on professionalism and customer service. They make renting an effortless and wonderful experience. Their inventory has a great variety of new cars, which are all well maintained. I wouldn't go anywhere else. Top marks across the board!

Prompt, high quality service.

The service was very unprofessional and trying to upsell me with the story they didn’t have the vehicle I reserved. Once I said I was calling corporate to complain the car appeared. Also car was very filthy.

Great Service

customer service was terrible. First, the guys at this location told me they didn't have the vehicle I needed, so I was given a bigger car, and I had to pay for the extra fee. Second, they gave a smelly car that smelled like someone had been smoking. When I went back and asked for another vehicle, they reluctantly went back to the car and said that it wasn't that bad. Finally, I was given a better vehicle, but I felt like I was begging them instead of them providing a service.

Customer service is top notch

Very kind and professional staff at that location . They were accommodating to my needs . All of which very hard to find in Miami.

Keep up the good work guys ! Thank you 🙏

From the moment I walked in to pick up my rental (after reserving online) Kerson was amazing. Very friendly and knowledgeable. He went above and beyond to make sure I was comfortable with the vehicle selection and was very patient with answering all of my questions. From start to finish even when I had to keep extending (because customer support over the phone was of no help) he was understanding and fast paced. I was in and out with hardly no wait time. He’s very attentive which is a great thing, because most places the service renters are not as on hand. The rest of the staff was great as well (from the encounters that I had from them). Most definitely will continue to go to this location as long as he’s there and as well as the rest of the gentleman are too. Great job

The representative that assisted me at the rent a car place went into details to tell me the benefits of renting a hybrid car, gas cost savings and daily toll plan you have available. Which influenced me to change my rental package. It was the best decision ever, as I had a great trip.

Perfect vehicle and outstanding service by Javier the manager!