Hertz - Miami - Miami International Airport (MIA) Reviews 

Renting was easy as was return. Only issue was there is no toll free way to get from MIA to Ft Lauderdale so still not sure what the toll charges will be! At $20 a day it is too much since we only used it one day out of 4 and if you Charge for each toll a fee greater than $10, it too is way too much! Someone should have told us about this issue!

Very efficient, car was clean full & ready, fast process

I am extremely disappointed with my experience with Hertz. As a military member, I have traditionally supported Hertz and expected the company to honor its military discount and provide the level of customer service promised. Unfortunately, that was not my experience.

Despite being eligible for the military discount, it was never properly applied. I also used my own toll pass, yet Hertz attempted to charge me additional toll-related fees even though the tolls had already been covered through my personal account.

The customer service experience was equally frustrating. Getting assistance was difficult, and communication was often unclear. When I returned the vehicle, the parking attendant was rude, dismissive, and completely unhelpful, which was an unacceptable way to end an already frustrating experience.

What is most disappointing is that Hertz has made promises to address these issues, yet I have received no follow-up, no meaningful resolution, and not even a call or courtesy gesture regarding the inconvenience.

Military members routinely support companies that offer military discounts, and Hertz has historically been one of those companies. However, after this experience, I have personally recommended to fellow service members that they consider using another rental company.

A military discount means very little if it is not honored, and customer service means nothing if the company does not follow through on its word. Hertz has lost my confidence and, unless this is properly addressed, my business.

The car was dirty inside

Was given an electrical vehicle instead of a gas. I had a very hard time finding charging stations. Was charged an additional $50 when returning the vehicle.

Quick and easy to check-out a rental, especially when you are part of their President Circle or Gold program.

Everytime i rent a car in Miami it’s always all extra charges coming from every where

Car was dirty inside, high millage

I haven been using Hertz almost exclusively for 50 years. They never disappoint.

I had a wonderful experience, especially from the checking and the check out. The car was what I was expecting and better. I will always book with hertz.

I had a really hard time changing my destination, when I needed to fly from a different airport. Dealing with the AI on app and Phone wasn't useful. My ID and reservation were not pulling up my information even though I had the piece of paper in front of me. Even waiting for a support tech they couldn't do it. I wasn't upset with him. As much as not having the information in the system properly. Started when I picked it up and had to swipe my card again, even though it was on file and I had booked it that way originally. Normally fine, this time a pain. Just dropped it off at the Charlotte airport and turned it in.

Love the big board with your name on it. No waiting in line also like the ability to choose my car from Gold section.

Night gate agent thought it would be a good idea to add insurance/medical coverage to my rental when I clearly said NO and keep as I booked it. Was a nightmare to get my credit and customer service is awful if they ever respond. Gate agents (open/close gate) should have no authority to change rental agreements after booked and this is very unethical and fraudulent!

Good service - People

Best ever car I would say and team was very helpful and they made the car ready before the check in time ! And everything is so smooth !

Great service and vehicle.

Not my best Hertz experience. When I arrived, I checked in and asked if there were any upgrades available (Presidents Club Gold Member) and they told me “that is a nice car” and didn’t offer any upgrades to any of the other cars in the lot. The parking garage was pretty dark and when we pulled out of the airport my passengers started finding trash in the doors and under the seats. Car was not clean at all really. Miami and South FL typically is very rainy. The windshield wipers on the car were terrible and we fought with them through all of the storms. Spending almost $600 and having “status” with Hertz must not matter too much. I travel for work also and am thinking about moving my preferred rental car service.

Pickup and drop off was super easy and convenient.

Vehicles are excellent, staff is awesome and service amazing, nobody does it better then Hertz