Really fast and easy to rent my car especially being member with the gold plus member. However I wasn’t sure why I was added additional fees prior to my receipt that was not shown before and I did fil... See more
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Review summary
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Reviews shaping this summary
The manager of our local Hertz is an asset for Hertz. He is calm and works hard to take care of his customers. No bull, like you can get at enterprise. Our Hackettstown manager gets 5 stars! I gave... See more
Checkin and out was great, the car was really comfortable and got great gas mileage. No additional fee for mileage is a huge plus. My only complaint, compared to other companies, is the lack of flex... See more
They always say they are giving you a better deal and you end up paying more and the car selection is not accurate online vs in person. They always squeeze you into a smaller car and say it’s the one... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8501 Williams Road, 33928, Estero, United States
- 1-800-654-4173
- customerrelations@hertz.com
- www.hertz.com
3.6
Average
21K reviews
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Hasn’t replied to negative reviews
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Car was clean and the rental was at the…
Car was clean and the rental was at the airport which was nice
July 7, 2026
$300 for a scratch on a wheel hub
$300 for a scratch on a wheel hub plus $60 for admin fee is ridicules. Any other Hertz outlet considered this normal wear and tear — not in Germany.
L
Presidential Circle member for 20 years and not a single dent on rental ever.
July 8, 2026
Hertz will pester you to death
Hertz has taken the use of your email and mobile number to an insane level of pestering and bothering. From non stop marketing emails and texts to “check in” messages starting a week before a rental to a barrage of follow up surveys I’m getting pestered.to.death by hertz. I have three rentals coming up the next two weeks and it’s such a nuisance to hear from them so much. Why would they do that? Who thinks bothering your best/most loyal customers is a good approach? I run a multi million dollar company I don’t need multiple reminders about a car rental. Just.stop. And you have to opt out every time you make a rental reservation or you’ll be pestered some more.
July 3, 2026
It was really nice to have the car we…
It was really nice to have the car we reserved ready for us and ready to go! It was a very easy pick up process and drop off process.
July 8, 2026
There is always a great variety of…
There is always a great variety of vehicles available to choose from. Customers service is always great.
July 4, 2026
Great customer service from Ty in the…
Great customer service from Ty in the Mentor location.
June 23, 2026
Great personalities
Brian and Shai are good, hardworking men. They made sure my vehicle was available and ready by the time I arrived for pickup.
June 23, 2026
Picked up vehicle at Brookfield Place…
Picked up vehicle at Brookfield Place in Toronto. The agent made me insert my credit card twice, even though it had showed ‘Approved’ the first time. I was charged the prepayment fee ($350) and final charge ($220) twice, and only one of the prepayments have been released back to my card. Hertz agents refuse to help me resolve this. I will have to file a fraud case with my credit card and will never rent from Hertz again.
July 7, 2026
Unprompted review
This has been a total disaster
This has been a total disaster. I am an expat moving to the US from Canada and working through International Auto Source for a permanent vehicle. They had arranged the rental with Hertz and from the overcharges, charges to the wrong credit card, threats to repossess the vehicle and additional fees, this has been an unmitigated disaster.
July 8, 2026
Vehicle
Vehicle
was clean ready and was was ordered. Rechecking made it easy and fast and return was just as simple and easy.
July 7, 2026
Billed for six weeks of rental - I only rented the car for one week!
On Friday, April 3, 2026 (Good Friday), I rented a Jeep Wrangler from Hertz at Newark Int Airport. On Saturday, April 11, 2026, at 0546 am, I returned the rental to the same location. On April 12, 2026, I received an email from Hertz stating, "We inspected your returned rental and found no damage. You won’t be billed for damage to the rental car".
On Monday, April 13, 2026, I departed JFK on a BA flight to London Heathrow, where I reside.
On the 1st of May, I checked my American Express account and discovered that the Hertz rental charges had not yet been submitted.
On May 18, 2026, I received an invoice from Hertz for over $3,000.00 indicating that I had dropped off the rental at Philadelphia International on May 18th.
The Hertz website has an online contact form, but after sending multiple queries, I still hadn't received a response. However, after a diligent online search, I found executivecustomerservice to whom I emailed the problem. On May 20th, I received an email indicating that Hertz received my correspondence and would investigate thoroughly. On May 23, 2026, I received a final reply from executivecustomerservice, apologising for the inconvenience and refunding me approximately $2,400.00 for the overcharge.
I am a dedicated and loyal Hertz customer. I have never before encountered any problems with my past rentals. However, I am a bit dubious about renting a Hertz vehicle in the future. After much searching online and finding the right email address to contact Hertz, I was very impressed by the prompt response from the customer service folks. However, what was not explained to me is how, after I returned the rental vehicle on the morning of Saturday, April 11, 2026, someone else was able to take the vehicle off the Hertz lot and pass through the checkout guard, with my credit card used for the rental? How could this have happened?
April 11, 2026
Unprompted review
They are courteous and truly make…
They are courteous and truly make renting a car hassle free.
July 8, 2026
Very easy pick up by just walking to my…
Very easy pick up by just walking to my car. Very fast drop off as well. All personnel very very courteous.
July 5, 2026
Junky cars
Junky cars, poor service. Will never rent from them again. No wonder they are in bankruptsy.
July 4, 2026
Easy rental process and clean car.
July 8, 2026
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