I filled the vehicle up with a full tank of gas, took a picture of my receipt, and of the gas hand and returned the vehicle. As soon as I got home I received my final invoice saying I was being charge... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I always appreciate the communication and the friendliness of the staff. If a vehicle is not available they do their best to prepare you before pick up and work towards accommodating you the best way... See more
Helpful, pleasant staff. As I have old cars at home, a friend had to tell me how to undo the emergency brake. Otherwise the car was fine.
The staff was very nice and accommodating at this location. One suggestion is to have more of a selection of the adrenaline and the luxury class cars
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9442 W 191st St, 60448, Mokena, Illinois, United States
- (708) 478-5088
Your Car Rental Deals, News & Offers
3.9
Great
10 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I always appreciate the communication…
I always appreciate the communication and the friendliness of the staff. If a vehicle is not available they do their best to prepare you before pick up and work towards accommodating you the best way they can.
September 26, 2026
The patience of the guest services…
The patience of the guest services associate. The car selection
September 15, 2026
Helpful
Helpful, pleasant staff. As I have old cars at home, a friend had to tell me how to undo the emergency brake. Otherwise the car was fine.
September 16, 2026
Being able to come in get my car and use the rewards points you have me
Being able to not who
September 16, 2026
Wrongfully Charged for Gas
I filled the vehicle up with a full tank of gas, took a picture of my receipt, and of the gas hand and returned the vehicle. As soon as I got home I received my final invoice saying I was being charged $110 for gas. I sent an email with proof that the vehicle was returned full. I received an email back the same day saying the vehicle was returned with half a tank but that I would be refunded as a one time courtesy and to provide my phone number and that they would call me to initiate the refund. It's been over a week I still have not received a phone call or refund.
September 10, 2026
The staff was very nice and…
The staff was very nice and accommodating at this location. One suggestion is to have more of a selection of the adrenaline and the luxury class cars
August 26, 2026
On time and the car was very good.
June 27, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.