My experience with Hertz was amazing! I received excellent service from beginning to end. The manager was super friendly, helpful, and made the whole experience easy and pleasant. I’m very happy with... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Kyle was so helpful and direct when answering my questions.
Friendly staff, answered all my questions and would rent again
i was charged so much for a one day rental. i was "upgraded" when i rented the veh due to shortage. i didnt like the option i was given so i returned it early and i was charged so $125 for one day ren... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
9197 Central Avenue, Suite F, 91763, Montclair, California, United States
- (909) 482-1835
Your Car Rental Deals, News & Offers
3.7
Average
14 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was in and out no no wasted time
September 29, 2026
They over charged me and still waiting…
They over charged me and still waiting on my money
September 25, 2026
We were happy with the car we rented.
September 22, 2026
i was charged so much for a one day…
i was charged so much for a one day rental. i was "upgraded" when i rented the veh due to shortage. i didnt like the option i was given so i returned it early and i was charged so $125 for one day rental which is outrageous. if i would've been told that i was going to get charged because i was returning early i would've just kept it until the day it was due. i was never informed of these charges!
September 18, 2026
My experience with Hertz was amazing
My experience with Hertz was amazing! I received excellent service from beginning to end. The manager was super friendly, helpful, and made the whole experience easy and pleasant. I’m very happy with the service I received and I 100% recommend this location. ⭐⭐⭐⭐⭐
September 9, 2026
The car was not ready branch charges extra
The car was not ready for the reservation, ended up getting a different car that didn’t want. the branch charges additional fees that are not on the invoice at the end of the reservation.
August 25, 2026
Gold Member NOT HAPPY!
It's important for employees to give us time to check the rentals rather than, here the keys and takes off back to the office. This day wasn't busy... The first car they tries to rent me smelled like an astray, the second car had ants that I didn't notice until the day got HOT! they stated to come out the speakers & AC vents. NOT HAPPY!
June 26, 2026
They tack on 700% for any toll fees
They tack on 700% for any toll fees, even when I have my own transponder/account and tried to pay them via my account; they wouldn't allow it. It's absolutely theft. They also charged a $30.00 fee for a parking ticket that I had already paid immediately. They are so deceptive and predatory.
June 26, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.