Car was perfect and very reasonable price....but the service at the Charlotte location in Nashville was excellent. Ashley was the Hertz representative and she is the best. She had waited on me befor... See more
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Tracy and Ashly are detail oriented and review the contract with me before I leave. They work me with prior to the pick up to confirm the correct vehicle is available. They have been taking great ca... See more
We were 30 minutes early to pickup and the car we requested was not available. The agent quickly got us into something else for the same price. I had a corporate discount but found it to be a great va... See more
I waited for 1.5 hour for a car to come back. It didn't so they offered me a kia hybrid with half a tank. When I stopped at the gas station I realized this was an EV not a hybrid. It was too late... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
3100 Charlotte Ave, 37209, Nashville, Tennessee, United States
- (615) 327-5453
Your Car Rental Deals, News & Offers
4.2
Great
15 reviews
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I got the car in needed and the trip…
I got the car in needed and the trip went well. Everyone at Hertz was very helpful.
October 16, 2026
Great service
October 17, 2026
Great customer service.
September 30, 2026
They told me it was a hybrid. It was an EV
I waited for 1.5 hour for a car to come back. It didn't so they offered me a kia hybrid with half a tank.
When I stopped at the gas station I realized this was an EV not a hybrid. It was too late to take it back and I was leaving for my trip in the morning. It took me 2 hours to figure out where to go and how to charge it.
My trip went from 5 hours to 10 hours. Had to scramble to find charging stations . Charging took about an hour and a half.
September 24, 2026
Great service end to end
We were 30 minutes early to pickup and the car we requested was not available. The agent quickly got us into something else for the same price. I had a corporate discount but found it to be a great value for the price. Easy drop off and a receipt right away.
September 26, 2026
Simple and easy
September 22, 2026
Customer Service ...... perfect
Car was perfect and very reasonable price....but the service at the Charlotte location in Nashville was excellent. Ashley was the Hertz representative and she is the best. She had waited on me before with excellent service so I was so happy to have her again. She is efficient, knowledgeable and great with customers. I will keep coming back for her.
September 16, 2026
Vehicle was cleaned and ready to go…
Vehicle was cleaned and ready to go when I arrived.
Staff friendly as always. I'm a regular customer but noticed all guests were treated with the same courtesy as me.
September 10, 2026
The staff was awesome
The staff was awesome. It was speedy the boss speedy team. I have rented from this location several times and don't plan on changing.
September 4, 2026
The staff was professional
The staff was professional, courteous and friendly. Kera and her staff are amazing.
September 1, 2026
Tracy and Ashly are detail oriented and…
Tracy and Ashly are detail oriented and review the contract with me before I leave. They work me with prior to the pick up to confirm the correct vehicle is available. They have been taking great care of me for 5-6 rentals this summer. I appreciate their support.
August 25, 2026
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