Banner for Hertz - New Haven Amtrak Station - Union Avenue
Visit website

Hertz - New Haven Amtrak Station - Union Avenue Reviews 

1
•
TrustScore 3 out of 5

3.2

Car Rental Agency
Write a reviewVisit website
Write a review

Location

Switch location

50 Union Ave, 6519 New Haven, Connecticut, US

•
(203) 777-6861

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Car Rental Agency
  2. Car Accessories Store

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.

Contact info

  • 50 Union Ave, 6519, New Haven, Connecticut, United States

  • (203) 777-6861

Your Car Rental Deals, News & Offers

See the latest Hertz promos, news and more sent to your email inbox.

3.2

Average

TrustScore 3 out of 5

1 review

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.2

All reviews

(1)

5,688 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Hertz doesn't understand what a 'reservation' is

Hertz doesn't understand what a reservation entails, it seems. Made a reservation for a large sedan, to be picked up at 9 am Friday morning. Got there on time and was told they had absolutely zero cars on the lot except for a partially charged EV. Had to wait almost three hours until somebody dropped off a Toyota Tacoma, which is very obviously not a large sedan, but ended up taking it just to get out of there. By the time I left there were a dozen people in the office waiting for a reserved car, as well. A terrible experience and I would not recommend Hertz to anybody.

June 9, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look