When I arrived at the location to pick up my rental car the door was locked and there was a sign that said this location closed early any I had to go to a different location to pick up my car. I didn’... See more
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Booked 9 months in advance and they gave me an EV, which I have never gotten before and is a terrible choice for anyone traveling any meaningful distance. Having to charge the vehicle added 4+ hours t... See more
The car was ready for us and in perfect condition. It drove beautifully. Our agent was very helpful.
1. I had to wait for 45 min for a car even though I had a reservation. 2. The car smelled terribly of smoke but was the only one available.
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
250 Albany St, 10280, New York, New York, United States
- (646) 253-1692
Your Car Rental Deals, News & Offers
3.2
Average
6 reviews
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Given an EV with no option to change
Booked 9 months in advance and they gave me an EV, which I have never gotten before and is a terrible choice for anyone traveling any meaningful distance. Having to charge the vehicle added 4+ hours to my entire trip than I would have had with a gasoline vehicle. They were not helpful in accommodating any changes to this selection, a pure play to upcharge loyal customers who planned ahead accordingly. This type of vehicle should be reserved for those who specifically request them, and definitely shouldn't be a choice at rental locations in large cities where people tend to rent vehicles to leave the city.
September 7, 2026
My drivers license had expired and I…
My drivers license had expired and I had the paperwork to show they were mailing me a new one (the temporary paper they give you). Even though you had rented me a car 4 days ago with the same paperwork this time you refused and all of my plans have had to be cancelled costing me $$$ in hotel and cancellation fees. I am really disappointed.
September 5, 2026
Pick up location locked up early
When I arrived at the location to pick up my rental car the door was locked and there was a sign that said this location closed early any I had to go to a different location to pick up my car. I didn’t receive a courtesy call or email or anything to let me know about the change. I had to take an uber to the other location which cost about $30 and put me an hour behind schedule.
August 31, 2026
Car smelled of smoke terribly
1. I had to wait for 45 min for a car even though I had a reservation.
2. The car smelled terribly of smoke but was the only one available.
August 25, 2026
Car was dirty and not full of gas
Car was dirty and not full of gas.
Said to return it at 7/8’s. How does one do that ?
August 27, 2026
Great service
The car was ready for us and in perfect condition.
It drove beautifully. Our agent was very helpful.
June 24, 2026
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