Hertz - Newark - Newark Liberty International Airport (EWR) Reviews 

The staff were rude and after having the car for the second day I realized that I would need it four an extra 4 hours, I called Hertz #1 Gold and the call center in the Phillipines told me that the cost for the extra 4 hours would be $260+ dollars. I couldn't believe it but after 40+ years of being a loyal Hertz #1 Gold, I'm renting elsewhere.

Upon arrival to the rental counter I was informed there were no vehicles available for my reservation! Agent informed me the wait would be 60-90 minutes, I was not happy about this seeing I made a reservation 2 months in advance. They did go above and beyond and had a vehicle for me within 10 minutes! This effort ensured my trip was going to go according to schedule! Thank You and I look forward to doing business with Hertz again when the need arises!

Easy and fast. Great car and simple pick-up and return.

Not having to stand in line at the counter & quick and easy drop-off. Also, the attendant at Newark when dropping off the vehicle was so kind!

Everything went smoothly start to finish!

Easy check in and return. Good rates and quality vehicle.

Quick, safe, reliable!

Quality vehicle; fast, efficient, accurate arrangements.

While pickup at JFK and rental was fine return was horrible. We waited in line at least 30 MINUTES. When catching a flight that’s completely unacceptable. Hertz knew how many cars were being returned and were completely understaffed.

All was good until I tried to return the car. There was an inordinately long line, and I had a plane to catch. Service on return must be smoother and quicker.

Hertz is SO EASY TO USE!!! I LOVE not having to wait in a line for a car when im arriving at another city. Thank you for making a tedious process so simple.

The car selection for the Presidents circle is very poor. There were only a few choice and the choices that were there would have been much lower rental classes at other rental agencies

Had to wait, along with other customers, for 20 minutes to get a car. I find it difficult to understand why anyone would have to wait at a major airport for a car. There were simply no cars available at the time of my reservation.

I wasn't informed that I was going to be charged more than $230 for going through a single $5 toll on a single day. Getting my money back has been a large hassle. First they offer a refund, then they demand more information. It has been over a month chasing this.

We had a smooth pickup and easy drop off at EWR. No problems at all, even got an upgrade. Unfortunately, the inflated airport charges (about $30/day) makes for pretty pricey daily rental rate of about $60+/day total. Ouch!!

Car was ready on my arrival; clean and fueled.

The car still had trash in the compartments from the previous driver.

I went through the steps for my name to be on the board online just to walk out and have it say “see desk”, had to wait in line 30 mins for the desk to check my ID.

Easy pickup and fast checkout

I don't think you can get better than Hertz. the cars are ready, clean and the process for both rental and return is very fast, professional and easily accessible. I have been a Hertz customer for over 50 years and I can;t imagine going with anyone else.