We reserved a car online in Chelmsford MA but when we arrived we were told they were sold out! Unreal this can happen but it can- call ahead if you reserve at this location. We were offered a minivan... See more
Location
Switch location170 Middlesex Street, 1863 North Chelmsford, Massachusetts, US
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The staff were very helpful, made sure we were comfortable with our rental vehicle and helped me get my husband registered as an alternative driver. They made everything easy, including the return.
I select EV managers special but got gas car. Had to wait as one of the wipers was broken. I was told to take it to some shop for replacement that was 15 minutes out of my way. I was hoping it to be t... See more
Car pickup was quick and rate was reasonable, providing ease of drop off at airport
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
170 Middlesex Street, 1863, North Chelmsford, Massachusetts, United States
- (978) 251-1983
Your Car Rental Deals, News & Offers
3.8
Great
9 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
What didn’t
What didn’t. Brand new car broke down. Sent me and car to Logan airport to pick up another. Declined giving me a car.
October 5, 2026
Got different car and asked to take for repair
I select EV managers special but got gas car. Had to wait as one of the wipers was broken. I was told to take it to some shop for replacement that was 15 minutes out of my way. I was hoping it to be taken care by Hertz rather than asking me to take it to the shop or give me replacement car.
October 1, 2026
Great and Well represented with car rental
Well represented with car rental, Will recommend to family and friends
October 1, 2026
Sold out depite reservation!
We reserved a car online in Chelmsford MA but when we arrived we were told they were sold out! Unreal this can happen but it can- call ahead if you reserve at this location. We were offered a minivan for the same price as ann SUV so all worked out for us in the end but a stressful situation when you're trying to leave for a trip.
September 26, 2026
Gret car and service
September 22, 2026
So Easy
The staff were very helpful, made sure we were comfortable with our rental vehicle and helped me get my husband registered as an alternative driver. They made everything easy, including the return.
September 5, 2026
Great experience
Car pickup was quick and rate was reasonable, providing ease of drop off at airport
July 3, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.