Hertz - Oahu, Honolulu - Hyatt Regency Waikiki Beach Reviews 

Booking on app was easy. Pickup with Hetz Gold was a breeze, even at hotel rental office, which was VERY busy. I was able to skip all the lines and had a shorter wait time than other customers to get my car. Return at another location was easy too, though it would have helped to have a closer return location in west side of Oahu (Ko olina location that is open to public - ie non military base location). Car worked well. All was smooth.

My pick up time was 10 am but i got the car at 1 pm. I had to wait in queue for 3 hours because car was not available. I also lost money from the bookings i had done for that day. Terrible service and no accountability.

Extra long lines to get the car. There was only one person helping everyone.

3 hour wait for car which was then not available despite reservation. terrible place. worst ever

We waited 2.5 hours for our car to arrive. This ruined our whole morning and made us miss our excursion. Then they gave us the vehicle only 3/4 full. We refilled it back to 3/4 but they charged us for a full tank even though we didn’t get a full tank. Their customer service is terrible. We have been waiting for 10 days for a response from them. I will never use them again or recommend them.

The pickup process is Waikiki was horrible. Over an hour when i was the 4th in line when they opened. Will never rent from them again at this location and will stick with Avis (they didnt have a car when i needed it).

Long lines, no car available after waiting for two hours. Bad signage.

If I could give a zero rating, I would. Horrible experience. It took about 3 hours to get the car causing us to miss an excursion we had scheduled that we paid a lot of money for.

We booked the car rental weeks in advanced. Then on the date of the rental we got there when the website said it was open at 8am and there was already a line of 5 or so parties ahead of us and it took over an hour for our turn to check in. When we did check in it was super quick (like 5 minutes) cause we already booked everything. I’m not sure why everyone else in front of us took so long to check in but we shouldn’t have had to wait when we already booked the car. There should be two lines, one for the people like us who are organized and pre booked and only take 5 minutes to check in at the front desk and then a second line for people who will take a long time like not being pre booked or having issues, etc

Then after we checked in we were sent down to the garage where we had to wait like another 2 hours to get the car. We were told the wait was due to Hertz being over booked and not enough employees to go get the cars. This is consumer fraud to be over booking and not having enough cars available. If we book a car for a certain date, then the car should be there ready and waiting for us. I am never using Hertz again if there are other rental agencies available

There was no issue upon returning the vehicle. Everything was just great.

Check in to a long time. Suggestion is to have a separate line for reservations.

Had to wait two hours for the car, not ok, especially if you have to be somewhere at a certain time. Car was drove fine but one headlight didn’t work.

Since you asked.... here goes....The pick up and drop off process at the Hyatt hotel in Waikiki is a joke. Signs direct you to car pick up where folks get in a long line to get their car... only to be told that the line is for Gold members only. There is no signage that points that out. Not a one. So you're re-directed by rude employee to another location and another long line to check out. None of the texts or email notifications and reminders from Hertz mentioned any of this either, which would have been helpful. Your system sent us several reminders. Once you were able to check in... it was back down to the basement and another packed waiting area where 3 dozen folks stood waiting for 3 SLOW and uncaring employees who moved at a snail's pace completely disorganized and chaotic. Folks who just arrived got cars while folks who waited 30+ mins waited. We could even see our car in the stall waiting for us, which we pointed out.... but we waited an additional 30 mins. We wasted 2 hours in the whole process. Someone official with some customer service skills and common sense needs to get there and get there fast to witness that mess and fix it. We will never rent from Hertz again. Sad to say the online, private party offerings are so much easier. Get it together Hertz. What did your ads used to say... "we try harder"???

Took 2 hours to get the car which messed up the whole itinerary for the day. Only two workers there on one of the busiest tourist seasons. This is not based on the workers there. They did their best and they were wonderful. Management needs to do a better job.