Hertz - Oakland - Oakland International Airport (OAK) Reviews 

Good running van. Quick service

Kindness and ar promptly there

Did not have any cars available -- had to wait for more cars to come out.

pros: easy to book... didn't push insurance... cost

cons: had to take shuttle to get to rental car lot

Everything was excellent. The only problem was that there were only 2 cars to choose from in the President’s Circle.

Making me as a customer feel VALUED. The ease of being checked in and bye passing the Line

I like the ease of selecting my car from presidents club isle … but it’s not so great when you don’t have cars available and I need to go back in to the agent. That has happened twice recently and you end up charging me more for the car you assign to me. Does not make me happy but not much choice but to accept.

I was overcharged incorrectly. Evidently, I was charged for a "no sow" in Oakland, and in fact I did rent a car for the weekend, so I( was charged for a car and a no show. How this can happen, I have no idea.

During the booking process, I was notified that I needed to check in at the rental counter at Oakland for some reason unstated. Then I received a request to check in, which I did, then I pick up my car at the Gold lot and my name was on the Gold list of rentals.
I have attempted to reach an account representative to request an adjustment to my rental ($776+ for a 3-day rental for a Hyundai sedan) when my charge should be more like $476, including insurance and then the fuel option.

Staff has not contacted me despite many requests in chats and leaving messages.

I am a 35+ year Gold member and am a very unhappy customer.

Quick and easy check out and check in and ease of picking up the car and driving out. Thanks Hertz!

Easy to pick up rental car.

I am extremely frustrated, disappointed, and dissatisfied with my recent experience with Hertz.

I am a Hertz Gold member and booked and prepaid for my rental car in advance. However, when I arrived to pick up the vehicle, the location created a new reservation and charged me again instead of using my existing prepaid reservation.

Even more concerning, Hertz’s system somehow showed that I had taken two vehicles off the lot, even though only one vehicle was scanned and I only rented and drove one car. I still do not understand how a second vehicle could have been checked out under my name.

I returned the vehicle I actually rented on time as scheduled. But because Hertz’s system showed two vehicles checked out, the second vehicle appeared as not returned. I then began receiving messages warning me about late return fees for a car I never rented.

Resolving this required hours on the phone and conversations with at least three different customer service representatives. Although the incorrect rental situation was eventually addressed, I am still waiting to be credited for the vehicle I never rented.

As a Gold member who prepaid and reserved in advance specifically to make the rental process easier, this experience was incredibly frustrating and unacceptable. A customer should not have to spend hours correcting an error caused by Hertz’s reservation and checkout system, especially when it results in duplicate charges and a vehicle being incorrectly assigned to them.

I hope Hertz reviews what happened, issues my outstanding credit promptly, and determines how two vehicles could have been checked out under one customer’s reservation when only one vehicle was actually taken.

Very easy experience.

Clarity of picking up my rental at OAK as a Gold member was a bit confusing. There were no vehicles in the designated Gold aisle and there was no one around to ask questions with. We went back to re-read the sign indicating Gold and noticed it also had stall numbers indicated, so we chose a vehicle in that stall range. All ended up being good but just a bit confusing than my previous pick up experiences with Hertz. Also had to wait quite a while for the rental shuttle bus at OAK. Our particular vehicle’s gas cap’s “leash” was broken and also the inside of windshield was very hazy and we ultimately had to clean it ourselves - something that should already be taken care of prior to renting out.

The people were very accommodating. I left my physical CC and DL with my biking gear at home. It took longer to check in bc they needed to take extra measures and get approval. I’ve been to Oakland 2x in September and rented the same car from Hertz. The Volvo XC car was great to drive, especially since I have a Volvo. The drop off was also very easy and the woman and young man on duty were so fast and helpful. I usually rent from Enterprise bc I am a Costco Executive member. But the rates from Hertz were very competitive and they did not have Volvos. Thank you Hertz!

A little confusion on where and what car to pick up. Due to shortage of cars, I did not get what I ordered or even a like-car

It was so easy to check in and check out! Staff was friendly and helpful.

No cars available when we arrived even after I had checked in the day before and paid for the car the day before. So we got stuck with a RAM pickup which was way too big and cost us a fortune to fill up.
The staff were not very helpful either. They just shrugged their shoulders. Why should it matter to be a Gold member, pay ahead and order ahead if the vehicle I ordered was not available.