Location was not great. The representative that helped us at the counter was AWESOME! He is a priceless ASSET to your company! Unfortunately, the location did not have the make/model that we had rese... See more
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My experience is always AMAZING at this location. Hertz needs to make Drake a district or area manager so he can spread this level of greatness to all of hertz. His team is one of the best in customer... See more
The reps and the experience were wonderful each time. We rented multiple vehicles for two weekend in a row. We will definitely use them in the future.
People were wonderful. Took us about 45 minutes to check out due to equipment issues. When we returned the vehicle we found out there was a $15 a day charge for an extra driver. We were not told that... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2627 E Silver Springs Blvd, 34470-7007, Ocala, Florida, United States
- (352) 622-9980
Your Car Rental Deals, News & Offers
4.4
Excellent
22 reviews
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All things went smoothly
All things went smoothly. They upgraded my vehicle, for free. Price WAS as ADVERTISED. 10/10 WOULD RECOMMEND.
October 7, 2026
It was a good customer service and very…
It was a good customer service and very easy process to complete the rental and return.
October 6, 2026
INVENTORY availability was not what we had booked
Location was not great. The representative that helped us at the counter was AWESOME! He is a priceless ASSET to your company! Unfortunately, the location did not have the make/model that we had reserved. We were told that their inventory was low & we had only 2 cars to choose from. The one that we accepted turned out to be quite disappointing. It made for a VERY long & uncomfortable vacation. :o(
October 9, 2026
Customer service-A+
Customer service-A+
Recognition as a frequent customer-yes
Greeted with a smile-yes
Vehicle ready and clean-yes
Expeditious service-yes
Return if vehicle-expeditious/charge as expeditious
October 6, 2026
The reps and the experience were…FANTASTIC
The reps and the experience were wonderful each time. We rented multiple vehicles for two weekend in a row. We will definitely use them in the future.
September 29, 2026
Great price easy to add days same rate…
Great price easy to add days same rate wish I could do it again
September 29, 2026
People were wonderful
People were wonderful. Took us about 45 minutes to check out due to equipment issues. When we returned the vehicle we found out there was a $15 a day charge for an extra driver. We were not told that when we listed the second driver at the start.
September 29, 2026
The guys there are great
The guys there are great! I have used this location a couple of times for travel for work, and they are always fast and awesome. Thank you for such a great experience each time.
September 26, 2026
Al Sermon has been a great person in…
Al Sermon has been a great person in the Ocala office to provide me with FIRST CLASS service like I have enjoyed from Hertz for decades before retireing to FLorida
September 25, 2026
My experience is always AMAZING at this…
My experience is always AMAZING at this location. Hertz needs to make Drake a district or area manager so he can spread this level of greatness to all of hertz. His team is one of the best in customer service ive ever dealt with over any industry. Huge shout out to the boys kicking butt over there: Michael, John, Al, Randy & Drake always go above and beyond to make sure im taken care of. True MVPs
September 21, 2026
Pick up was easy and quick
Pick up was easy and quick. Midsize SUV was a pleasure to drive for the week. Drop off took a little longer than expected but was okay.
September 19, 2026
Best experience with renting a car
My experience with Hertz was the best experience I’ve ever had with a car rental company so far. Thank you Hertz
August 28, 2026
Staff was friendly and courteous
Staff was friendly and courteous. Service was fast with no issues
September 2, 2026
The respect and the way they threat the…
The respect and the way they threat the person
September 1, 2026
The gentleman behind the counter was a…
The gentleman behind the counter was a blessing!
August 28, 2026
I had an excellent experience with this…
I had an excellent experience with this rental. I was pleasantly surprised to receive a complimentary upgrade to a pickup truck, which exceeded my expectations. The vehicle was in outstanding condition, clean, comfortable, and performed exceptionally well throughout my trip. The entire rental process was smooth and professional. I truly appreciated the courtesy upgrade and would gladly choose this rental company again in the future.
August 27, 2026
Rented This Vehicle From Hertz In…
Rented This Vehicle From Hertz In Ocala. I was treated with curtsey and respect. The rental process from start to finish was easy. The rental price was excellent. For my future car rental needs I will definitely use Hertz - Ocala Silver Springs,
July 4, 2026
Good customer service.
July 2, 2026
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