Hertz - Oklahoma City - Will Rogers World Airport (OKC) Reviews 

Smooth experience. Can recommend.

Time for a new rental car provider.

The vehicle was a great drive and the male africican american associate that help me was awesome

You need to have people there to help a customer. When they come pick up a car, not every person is familiar with. Find your own car at their assigned space. There are people who do not do this on a regular basis. Custom service needs to be more focused on the customer stating in front of them and having a conversation. Among themselves, my booking was easy. The presentation was robbed in Oklahoma it lacked luster.

Picking up and returning the car was very easy, Car was clean. However, I take issue with the fact that when I filled the gas tank before returning it, I noticed that I had been given a car short of full tank by 60 miles worth of fuel. I was left distrusting your process for the next time I rent a car from Hertz.

I was instructed to pick up my car at the gold counter, but found it was closed and a sign indicated I would need to go inside to the rental counter. So I did and there was a very long line, with one lady serving renters. We stood in that line for 40 minutes.

I already did when I received a different survey.

Easy process. Pick up and return.

Branch was severely understaffed as the exit line was more than 10 cars deep and only one booth was open.

There are never any cars in the President's circle and the few that are there are low quality and dirty. the better cars are not in the President's circle.

Patty in customer service was amazing!! HOWEVER, due to the holiday there was no roadside assistance. I expressed concerns about the car's ignition when picking up vehicle but the rep onsite showed no interest in my concerns. And, I ended up with mechanical issues!! For which I had to drive over an hour back to the airport for another rental ... only to find at that time a major back up of guests waiting for vehicles. I was assigned another vehicle that did not exist ... waited - was given a car but it didn't match the paperwork upon exit of lot so I had to start the reservation all over again. The young lady in the booth was also most helpful!! But I spent more than 5 hours driving unnecessarily & dealing with an issue that could have been avoided if the initial rep had been more attentive.

Took 30min to get a car and another 45min to EXIT THE PARKING LOT. The attendant wrote 'free tank' on my rental docs to compensate for the wait...then when I turned the car in, they charged me for gas.

My 'experience' could not have been worse.

The minivan stunk like old cigars and wasn't cleaned very good after the previous customer.

Booking the car for our trip could not have been much easier, dry smooth and efficient.upon arrival to our destination, after deplaning we went straight to the rental center directly to our car, loaded our luggage and checked out at the exit gate. Less than 10 minutes later at the center. Dropped the car off at the center, it was closed (3:00am) and we left to the terminal. Thank you Hertz.

The confirmation email stated that my car would be ready in the lot so I could just go and pick it up, but it was not the case. I had to check in at the counter, where there was only one employee working and a long line of customers. In nearly 100-degree weather, I waited outside for over 30 minutes. During that time, another employee was standing outside vaping and only later returned to help at the counter.

After the long wait, I was finally given a vehicle, but there was no car in the spot I was directed to. When I went back to explain the issue, the same employee had again gone outside vaping. After finally finding another employee, I was eventually assigned a different vehicle, but instead of the hybrid sedan I had reserved, I was given a standard gasoline SUV.

I have used Hertz frequently for business travel in the past, but this was by far the worst service experience I have ever had and seems like it's not the same company anymore.

Very smooth process if finding and checking out. Very easy to get the car you wanted.

I love walking to the line and picking the car I want and exit.

Perfect vehicle, easy pick-up & drop off

The agent that was working when I picked the vehicle up was fantastic. She was the only one there with like 10 of us, she was doing everything but was very pleasant and had a great smile! Thank you!