Hertz - Ontario - Ontario International Airport (ONT) Reviews 

Nice selection of well maintained vehicles. Helpful and friendly staff at ONT Hertz. Easy to navigate online rental reservation process.

The entire Staff is great.

So helpful and kind!

My car wasn't ready on time. As a gold member I usually pick up my car and takeoff. I had to go inside and talk to one of the agents. She couldn't find my booked car rental. So, she created a new one at the same rate. 30 min slater i went and got my car. Then when i was pulling out and checking in with the person checking the car and license as you are leaving. She asked me why I have two of the same rental car contracts. I informed her that the agent couldn't find the original appointment. So, she cancelled the new one and she went by the original one. At this point I'm one-hour behind my scheduled road trip. I realized I would be late to my meeting and decided to cancel my trip and took the car back the next day and cancelled the extra day. For what i paid, I would expect better service. As a gold member, it felt more like bronze and nothing golden about it.

Worst experience ever at a rental counter. The manager on duty, Joseph Enriquez, was hostile and purposely delayed my trip by more than 40 minutes.

I was given what I was told was a complimentary upgrade by the local office and charged for it.

Pick up and drop off were great. The car was fine except it was dirty outside and the windshield wasn't clean on the inside

I use Hertz very often and the Ontario CA airport location is particularly efficient and the employees are kind and supportive.

Easy, fast, no hassle!

Everything was pretty easy and convenient

Carr was in great shape and whole process went smooth. Only complaint was they made it way too easy to click fuel option when checking in and once you clicked it, you never get to change it back in case it was an accident. That’s pretty slimy sales tactic. I kept it because taking it off would have meant waiting in line to see a teller at check in which would have taken too long.

I had a reservation and there were no cars when I arrived at the counter. A heads up text would've been nice. Fortunately I wasn't in a hurry and could wait for a vehicle to arrive.

My experience with Hertz was great. I had a good car. The process was easy and the staff was friendly. The only negative was that it was quite expensive, but I was in an emergency situation and needed a car with less than 24 hours notice.

The staff were pleasant.
The car is ready clean.
Everything went so smoothly

I am a member of the presidential circle. I had go into the counter for vehicles rather than just picking up at the lot. This happened the last three rentals.

Fast and efficient rental process.

Ease of pickup and drop off. Did not have to wait in a long line to get vehicle. Got to choose the car.

Hertz at the airport location is fast & easy. However, I had to return the car due to mechanical issues. When I exchanged the car my cost was increased! I was told they couldn't do anything about it and to call customer service. Very disappointing. I had already lost time by having to turn around an hour into my trip and drive another hour to return the car. I didn't have the time, energy or patience to be on hold with customer service.

Great service and a nice vehicle!