Hertz - Orlando - Orlando International Airport (MCO) Reviews 

I had a certain style vehicle reserved and need to up grade as a hertz presidential member I’m offered a 2 class upgrade free of charge, the lady working at the desk for gold members didn’t honor my status and my upgrade and when another associate was trying to help me she was very rude and proceeded to cut in our conversation and force we to work with her and proceeded to very condescending, this probably be my last time renting from hertz as I will using Avis going forward when possible.

Nice car. When I was sent a reminder to return my car, I ran the AI chat. It told me I had NOT purchased the prepaid fuel (as I was in agreement with). Upon returning (with a full tank) I was told I had the fuel prepay and should not have filled it up. I had to spend 20 minutes with a representative to get this taken care of. If you're going to use AI, it should be accurate. This was a pain that was unnecessary. Fortunately, as a seasoned flyer I always arrive with ample time to resolve issues like this.

Low mileage vehicle, friendly and helpful employees. Easy in and out of facility. Good price.

Great service. No issues with the vehicle. I enjoy going straight to the car as a gold member. Saves me time. Price competitive.

Great Service

We are loyal Hertz customers. This trip we had a 7 hour flight delay, getting us to Hertz just after midnight. On the Hertz website, they state that if you provide your flight information (which we had), they will monitor your flight and if you have a delay, they will hold your reservation for up to 2 hours after they close for the evening. MCO is a 24/7 location, they do not close. When we finally arrived at the airport, we went to the board in the garage and our name was not there. Luckily there was someone in the booth out in the garage. They looked us up and our PREPAID reservation had been cancelled. No reason why. Just cancelled. Even when I tried to contact Hertz after our reservation had ended, there was no "reason" for the cancellation. Luckily, the staff member was able to reinstate our reservation at the rate I had already paid. But getting to the airport, after a 14 hour day of travel to have to deal with this was not ideal. Disappointed in Hertz.

Easy process to rent and return.

I did not use your sun pass I had my own and you are charging me. Hertz always have issues , I am not paying the toll twice and the convenience fee you guys are crooks

In Orlando, you have to take a shuttle to get to your rental car location. About a 20 minute ride. You have your luggage, children, and whatever else you brought with you. Hertz has their location in the airport. No bus, no waiting. We register online before vacation and when we arrive, the gold board tells us where to get our car. No waiting in line at all. When you return your car, just drive it in and exit right at the airport. Couldn't be any easier.

Hertz didn't have my Mustang GT available when I arrived. They offer a Jeep as an alternative. Which was nice, but not a Mustang GT. I would have expected some bonus of sorts for Hertz not having the care I pre ordered. Even if just a small compensation. Also somehow mistakenly charged for Fuel option. I was lucky I looked at my receipt to notice the extra roughly $94 charge. I called and it was taken care of but shouldn't have happened in the 1st place.

Picking up the car was a little confusing. I had gotten a text to go the board and find my name. The names said either Gold or Premium, but didn't tell me which car. A better explanation of "you can select any car in those sections" would have helped avoid the confusion. PlatePass is a scam and you should do better. $31 dollars in tolls resulted in $48 of convenience fees added on. I also didn't receive a full breakdown of the tolls and fees so have no idea what how the $48 broke down into.
Car was itself was great.

My car was the one in the exposition area, we waited 45 minutes for them to remove it from showcase area; this was not a great experience mostly as i am frequent traveler with status and was pre checked in to just pick up vehicle. It was 11pm at night; not service we were expecting

I rented a car from Hertz at Orlando airport. I bypassed the counter and picked a VW Tiguan from President's Circle area. Car was nice. Check out was fine. Returned it a few days later. Drop off area was fine. I asked for printed receipt and got one. Person was nice. In general, the employees working in the drop off area are not very welcoming. They will talk if you ask them something but generally lack engagement with clients. When I just finished $4-500 of business with you, it would be nice to feel they are grateful for my repeated business. While it is not terrible there, there is an opportunity this to be better.

Ease of pickup is very good. A bit of a walk to get to the hertz area with a wife in line to get her knee replacement was the only downside

I have had two vehicles recently. One vehicle led my family to a potentially life changing accident and I would like a full refund and reimbursement of all purchases.

Efficient communication and service with all team members, from booking through vehicle pickup, with transparent and clear communication throughout the process.