I am BEYOND PISSED about my experience with Hertz. I rented a vehicle from September 1 through September 30. I brought the car back ON TIME AND CLEAN. I did exactly what... See more
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Great staff and im akways in snd out within 15 to 20 mins
Staff were incredibly patient and resolved a problem with expedia quickly. Much appreciated.
Great staff. Everything was perfect. Helpful.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
8655 Pines Blvd, 33024, Pembroke Pines, Florida, United States
- (954) 441-8767
Your Car Rental Deals, News & Offers
3.9
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10 reviews
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Great staff and im akways in snd out…
Great staff and im akways in snd out within 15 to 20 mins
October 13, 2026
Wonderful experience.
Staff were incredibly patient and resolved a problem with expedia quickly. Much appreciated.
October 6, 2026
I am BEYOND PISSED about my experience…
I am BEYOND PISSED about my experience with Hertz.
I rented a vehicle from September 1 through September 30. I brought the car back ON TIME AND CLEAN. I did exactly what I was supposed to do as a customer, so please explain to me why a few days later I woke up and MY BANK ACCOUNT WAS NEGATIVE $960.
HERTZ TOOK MY MONEY AND LEFT MY ACCOUNT ALMOST $1,000 IN THE NEGATIVE.
Do y’all understand how serious that is?\! People have BILLS, RENT, FOOD, GAS, CHILDREN, and other responsibilities\. You cannot just have someone wake up to nearly $1,000 missing from their account and then casually tell them, **“You have to wait 7–10 business days\.”**
EXCUSE ME?\! 🤨
So Hertz can take the money IMMEDIATELY, but when it’s time for the situation to be corrected and for me to get my money and deposit back, suddenly I have to wait **7–10 BUSINESS DAYS?\!**
Absolutely ridiculous\.
The car was returned\.
**ON TIME\.**
The car was returned\.
**CLEAN\.**
I fulfilled MY responsibility\.
Yet somehow I’m the one being inconvenienced and left with a **NEGATIVE $960 BALANCE** while I wait for MY OWN MONEY?\!
And on top of all of that, I’m STILL waiting for my deposit\!
This experience has completely changed the way I look at Hertz\. I will NEVER rent from this company again\. I don’t care if Hertz is the last rental car company with a vehicle available — **I’LL WALK BEFORE I RENT FROM THEM AGAIN\.** 😭
If you decide to rent from Hertz, WATCH YOUR BANK ACCOUNT after you return that vehicle\. Take pictures, keep every receipt, save every confirmation, and CHECK EVERY SINGLE CHARGE\.
Because waking up to your account being **NEGATIVE $960** after returning a rental ON TIME AND CLEAN is absolutely INSANE\.
**HERTZ, DO BETTER\. GIVE PEOPLE THEIR MONEY BACK\.**
October 1, 2026
They did not resolve my problem
They did not resolve my problem. Made me wait on hold for an hour
September 4, 2026
Great staff
Always a great staff that goes out of their way to help you in anyway they can
July 2, 2026
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