Picking up the car was very easy & we got to choose whatever car we wanted along the Gold area. Checking out of the parking structure, we met a very friendly & courteous staff by the name of Tori. Sh... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Clean cars & Efficient staff. We had a variety of cars to choose from at the Airport Rental Center. Quick and easy check out by professional yet friendly employee at the exit. Same efficiency upo... See more
Being able to go directly to the car and not stand in line was wonderful! My husband needed wheelchair assistance and there was no hesitation helping get him directly to the car as well.
I reserved a vehicle approximately four weeks prior to my trip and when I got to the sky Harbor facility by Phoenix Airport, they did not have a car for me. I wasted an hour and a half looking for ano... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1805 E Sky Harbor Cir S, 85034, Phoenix, Arizona, United States
- (602) 267-8822
Your Car Rental Deals, News & Offers
3.8
Great
127 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was very easy to walk up are get the…
Was very easy to walk up are get the car. No waiting in lines.
September 2, 2026
Usually good experience with Hertz
Usually good experience with Hertz, however this trip I booked a large van and it was a base model Kia with minimal options. Usually it’s a pretty premium ride. Also, the interior had soda stains in the back plastic panels which makes me feel like the vehicle was not throughly sanitized.
September 5, 2026
$400 smoking fee when there was no smoking at all
This was just a 1 day rental, for which I was quoted a price of $24. After returning the car to the Phoenix airport, the Hertz guy said everything was fine and that I’d get a receipt by email. Then when I got the receipt, I saw a whopping and surprising $400 fee for smoking in the car. That is ridiculous and false. No one smoked in the car. We had to call Hertz like 3 or 4 times to explain before they said the $400 charge would be removed. Then a few days later, the charge of $424 was debited from my bank account. We had to call multiple times again, and on Friday, September 4, they said they would process the refund manually that same day. Now it is Tuesday, September 8 — a full 8 days after the one day rental — and the $400 refund still hasn’t appeared on my bank account yet. This is very frustrating and disappointing.
September 2, 2026
Quick and easy
The ease with which I was able to get to the car and the check out process was quick as well. The car was also clean and to me, that's important.
August 29, 2026
It was super easy from start to finish!
August 30, 2026
Phoenix Hertz is Nice
Phoenix Hertz is nice. I always have a great experience at this location. Wear comfortable shoes because you have to walk to the tram that takes you over to the rental car center.
September 1, 2026
Great Selection
Just to go to my car and not deal with anyone and get in and go. Super clean car and so easy to bring back.. Love this airport with the efficiency.
September 1, 2026
It was very easy process just pick your…
It was very easy process just pick your car and drive off
August 31, 2026
Easy pickup and drop off
Easy pickup and drop off, great customer service and car was exactly as advertised.
August 31, 2026
I didn't get the car I thought but the…
I didn't get the car I thought but the substitution was easy for us.
September 3, 2026
Picking up the rental at the airport was a pleasure.
Picking up the rental at the airport was so easy, quick and efficient.
August 31, 2026
Your president circle used to have a…
Your president circle used to have a much better selection in phoenix. Mustangs, chargers, etc. now there is not a great selection.
August 31, 2026
The car I reserved was the car I rcvd
The car I reserved was the car I rcvd. Easy check-in/check-out process. Much better experience than previous experience in June.
August 31, 2026
Charged the wrong card despite waiting…
Charged the wrong card despite waiting in line to make sure they didn't. They then refused to correct it immediately.
September 1, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.