On 10/08/2026, I booked and paid for an SUV-category vehicle. However, at the time of pick-up, the service agent assigned me a vehicle from a lower category (a downgrade) while still charging the fu... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Excellent rental experience with Hertz! From the moment I picked up my reserve vehicle, the staff was friendly, attentive, and professional. Even when I returned the car earlier than planned, the same... See more
Laura has been really helpful she has worked alone and does it all. Checks the customer in, gets the car, explains in detail and still has a line of customers walking in the door back to back. I a... See more
The rental car was not clean. There was visible dirt on the car and on the driver side rug. The cup holders/console were also not clean. However, the staff were friendly and professional which is why... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1052 Rockville Pike, 20852, Rockville, Maryland, United States
- (240) 314-0640
Your Car Rental Deals, News & Offers
3.5
Average
11 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
On 10/08/2026
On 10/08/2026, I booked and paid for an SUV-category vehicle. However, at the time of pick-up, the service agent assigned me a vehicle from a lower category (a downgrade) while still charging the full rate for the SUV I had originally booked.
The agent verbally assured me that the vehicle would be swapped for one in the contracted category the following day.
Despite my repeated attempts to contact the branch by phone to finalize the agreed-upon exchange, I have received no response whatsoever.
October 8, 2026
Laura Ramos was awesome!!!
Laura Ramos went above and beyond to match us with the vehicle we preferred and was successful! Thank you!!!
October 11, 2026
Dishonest Front Desk
On 10/08/2026, I booked and paid for an SUV-category vehicle. However, at the time of pick-up, the service agent assigned me a vehicle from a lower category (a downgrade) while still charging the full rate for the SUV I had originally booked. The agent verbally assured me that the vehicle would be swapped for one in the contracted category the following day. Despite my repeated attempts to contact the branch by phone to finalize the agreed-upon exchange, I have received no response whatsoever.
October 8, 2026
Unprompted review
Loved our Volvo XC 60 !
October 6, 2026
The rental car was not clean
The rental car was not clean. There was visible dirt on the car and on the driver side rug. The cup holders/console were also not clean. However, the staff were friendly and professional which is why I'm giving 3 stars instead of 2.
October 3, 2026
Great Customer Service!
Excellent rental experience with Hertz! From the moment I picked up my reserve vehicle, the staff was friendly, attentive, and professional. Even when I returned the car earlier than planned, the same outstanding customer service continued. The entire process was smooth, efficient, and stress-free. I truly appreciate the excellent service and would gladly rent from Hertz again!
September 29, 2026
The cars are always dirty and low on gas at this location (Rockville…
The cars at this location (Rockville MD) are always dirty and gas is never full. This time, car reeked of body odor and there was grime all over the windows and inside dash. We asked the rep if the car was cleaned before getting in to it and he said yes and that he had cleaned it himself, it was once again gross.
September 26, 2026
Laura has been really helpful she has…
Laura has been really helpful she has worked alone and does it all.
Checks the customer in, gets the car, explains in detail and still has a line of customers walking in the door back to back.
I appreciate your hard work Laura!
I wish hertz would help their employees and not have them doing a 3 person job!
Patrice
September 15, 2026
Easy and affordable
September 16, 2026
Fast friendly service both in picking…
Fast friendly service both in picking up and returning car.
September 5, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.