Counter service was prompt. Car initially assigned was slightly dirty. I pointed it out because I didn't want to be charged for it when I returned the car and they swapped it out immediately. Locat... See more
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Good customer service. Just need a board to make sure the gold members don’t need to stand in line downstairs and upstairs. Also the important fact that there is no after hours drop off.
I selected a Nissan Rogue or similar and was downgraded to a Kia (much smaller) something or other that had zero power and lacked the amount of room I expected when selecting the Nissan. We were lit... See more
The person at the sales counter was very helpful and gave excellent advice about driving in the bay area.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
325 Mason St, 94102, San Francisco, California, United States
- (415) 771-2200
Your Car Rental Deals, News & Offers
3.9
Great
48 reviews
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I returned my rental car on time but…
I returned my rental car on time but was incorrectly charged for an extra rental day, late fees, and additional taxes.
The most frustrating part was trying to get the issue resolved. I called the local office multiple times, left voicemails, and never received a response. I eventually had to return to the location in person, and it still took additional follow-up before the charges were corrected.
I appreciate that Hertz ultimately refunded the incorrect charges, but the process took far more time and effort than it should have.
My advice: **Don't leave without getting your final receipt and confirming your return has been processed correctly.** I chose to have my receipt emailed, and that's when I later discovered the billing error.
July 3, 2026
The check out and return went…
The check out and return went incredibly smoothly, which was critical because I had a tight schedule on both ends.
July 3, 2026
Great service, nice car
The attendant was very helpful and kind. The car was in great shape; it felt brand new. Easy, seamless process
June 30, 2026
The car was so dirty
The car was so dirty
The inside of the windshield was so dirty we couldn’t see out of it when the sun shone on it.
We had to take it to a car wash and pay $35
We need to be compensated for that ‼️‼️‼️
June 24, 2026
Didn’t have the vehicle category I…
Didn’t have the vehicle category I reserved, so they downgraded me to a worse vehicle and tried to charge me the full price of the higher cost category.
June 23, 2026
Great experience from start to finish
Great experience from start to finish. I enjoyed the rental VW SUV and the customer service received at check out and check in.
June 9, 2026
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