Hertz - San Francisco - San Francisco International Airport (SFO) Reviews 

Easy to find vehicles. Everything went smooth

Timely and efficient service

Meziel was exceptionally knowledgeable. She went above and beyond and the whole process took less than 10 minutes.

Pick up and drop off were very easy and PC stats is nice

There was a reasonable choice of vehicles in President’s zone, and the only human I had to deal with was the quick check-out at exit. No lines, no waiting. That is important to me.

I am a platinum card holder and the team at SFO is exceptional. Led by Regina who has been with Hertz for 51 years the service level is unmatched. It is a joy to rent a car with Hertz when this team is in charge of service!!

I had no choice of vehicles when I arrived, I got a vehicle that was dangerous to drive around San Francisco, there were problems in returning it

The check-in process was fast, the guy at the desk was professional and talkative. Finding the car in the garage was easy and the car was freshly washed. Returning the car was easy as well. Overall a pleasant experience, 10/10 will rent from them again

Went directly to Hertz parking lot and selected vehicle. SUV had only 1,000 miles on it and no issues with it. Great return process and fair price. Not much more can be asked.

Second time in two weeks where there were no available cars in President Circle. The staff could care less, just 'get in line'.

Fernando was fantastic! He was incredibly helpful and turned what could have been a frustrating experience when we couldn’t find a vehicle that met our needs in the President’s Circle into a great one. His professionalism, kindness, and willingness to go above and beyond made all the difference. We really appreciated his outstanding customer service!

We had to go to the desk even though the desk person didn’t have any info for us for checkin. Then there wasn’t a hybrid option even though I had booked one.

Easy and fast to get a vehicle when you’re with the presidential Circle

Car was ready to pick up when I arrived

This was my first experience renting from Hertz, and I am extremely disappointed with the level of customer service I received, particularly from the Lost and Found department.

I rented a vehicle from Hertz at SFO and selected a car from the President’s Circle aisle. After placing my bags in the vehicle, I was unable to locate the keys, so I moved to another car. Unfortunately, I inadvertently left one of my bags in the original vehicle. The bag contained my work laptop, keys, and other important personal belongings.

As soon as I realized my mistake, I immediately called Hertz SFO multiple times, but I was unable to reach a live representative. I also tried the online chat feature, which was equally ineffective and never connected me with anyone who could assist.

Less than 90 minutes after renting the vehicle, I returned to Hertz SFO and discovered that the car containing my bag was no longer in the President’s Circle aisle. I provided an onsite associate at the Hertz Customer Service booth with a description of the vehicle and the state in which it was registered, hoping Hertz could identify the new renter and contact them to help recover my belongings. Instead of receiving any meaningful assistance, I was simply handed a small piece of paper with instructions on how to submit an online Lost and Found claim.

I filed the claim online within the hour, expecting Hertz to make a reasonable effort to locate my belongings and provide updates.

Nine days later, after I had already returned to my home state, I received an email from the individual who had rented the vehicle containing my bag. He apologized for not contacting me earlier. He had previously contacted Hertz to report that a bag had been left in the rental car and had been waiting for Hertz to advise what to do with the bag. According to him, Hertz offered no assistance and did never follow up with him.

This is the most troubling part of my experience. Not only was I unable to reach anyone for help when I first reported the loss, but even when the person who had my belongings proactively contacted Hertz, there appeared to be no meaningful effort to resolve the situation or reunite me with my property.

Throughout this ordeal, the only communication I received from Hertz regarding my lost claim consisted of three automated emails asking whether I had found my bag so they could close the claim. There was no meaningful personal communication, no apparent follow-up, and no indication that anyone was actively working to resolve the matter.

I understand that mistakes happen, and I take responsibility for inadvertently leaving my bag in the vehicle. However, I expect a company of Hertz’s size and reputation to have a Lost and Found process that actually works, accessible customer service representatives, and employees who take reasonable steps to help customers recover lost belongings. Instead, I was left to navigate the situation on my own, with virtually no assistance from Hertz.

Customer service is especially important when customers are dealing with the loss of valuable work equipment and personal belongings. Simply directing customers to an online form and sending automated emails is not an adequate response.

Great and helpful staff checking out and checking in.

Everything ran smoothly. Got in, drove away. Came back and dropped off.

I was charged twice for the same rental at a rate of $359.17. Please cancel the charge for me. Thanks. Frank

Ease of check in and check was exceptional. New, quality GM vehicle was perfect for the rental experience. Excellent experience with the vehicle itself. Earned all 5 stars.