The airport pick up counter was closed prior to my flight landing. I was unable to pick up car and had to return the next morning to pick up my vehicle. There were no longer any e-vehicles available... See more
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Very pleasant and trustworthy experience every time I used your services. Keep up with the good work.
I thought the car was really nice, but I did not appreciate paying more to rent a hybrid vehicle, and getting to the airport to find out that they did not have a hybrid vehicle. My car was good on gas... See more
Car was hard to find and more difficult to get out of the parallel spot. When I asked for help I was told to call the 1-800 number.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
114 Moffett Pl, 93117, Goleta, California, United States
- (805) 967-0411
Your Car Rental Deals, News & Offers
3.4
Average
7 reviews
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The airport pick up counter was closed…
The airport pick up counter was closed prior to my flight landing. I was unable to pick up car and had to return the next morning to pick up my vehicle. There were no longer any e-vehicles available as requested on my reservation. It also cost me $55 dollars in Lyft fees to get from and back to the airport due to the vehicle not being available due to the closed rental counter.
August 31, 2026
Very pleasant and trustworthy…
Very pleasant and trustworthy experience every time I used your services.
Keep up with the good work.
August 30, 2026
Rethinking Hertz
Car was hard to find and more difficult to get out of the parallel spot. When I asked for help I was told to call the 1-800 number.
August 30, 2026
I WAS OVERCHARGED!!!!!
I WAS OVERCHARGED and they keep telling me via email that I wasn't. I believe all of these emails are computer generated and have been unable to get a telephone number where I may speak to a real person. I am a loyal, long time customer and so far for three days they have done nothing to resolve this issue to my satisfaction.
July 8, 2026
Efficient counter staff
Efficient counter staff, very clean vehicle and no waiting time as a Gold Member with a reservation.
July 2, 2026
Some hits and some misses
I thought the car was really nice, but I did not appreciate paying more to rent a hybrid vehicle, and getting to the airport to find out that they did not have a hybrid vehicle. My car was good on gas mileage, but I specifically picked the selection for hybrid. The woman at the counter was nice and friendly, but I did not appreciate that I am a Hertz Gold member and there was a dedicated line for Hertz Gold members, but there was only one person at the counter, helping everybody from this Hertz Gold counter no matter what their issue. Also, my car was not available when I arrived, meaning the contract was not ready with the keys. This is why I stopped using Hertz in Santa Barbara in the past because there were so many issues and being a Gold member carried no weight.
June 22, 2026
I hate Hertz!
Every single time!!!!! I returned the car 12 hours ago and it's still showing as I'm renting it. I hate Hertz!!! Especially the Santa Barbara Airport location! Such unprofessional group of people working there and they always charge me for fuel even though I fill it up every single time! I'm definitely switching to National. So pissed, what a waste of time to call again which I've done hundreds of times, terrible company.
June 11, 2026
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