Had the low tire pressure lot come on and off for half of the rental period. Talked to customer service there wasn’t a person at the other end but AI. Followed it’s advice but still disconcerting to h... See more
Location
Switch location121 Aviation Dr Bldg 303 Ste 6, Santa Fe, 87501 Santa Fe, New Mexico, US
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See what reviewers are saying
The company was actually great. However, the car we had was a Kia Nero. That car was one level below the highest level of the Kira Nero. It has a peculiar dash board. It was impossible to find the... See more
The experience is always great and has been for 40 years! I got hit with a $75 per day insurance charge that I had no idea was coming my way. My $800 weekly rental went to 1250, which was unexpected... See more
Flight was delayed several hours, so decided to get a bite to eat while we had to wait. Extended our rental time for just a few dollars.
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
121 Aviation Dr Bldg 303 Ste 6, Santa Fe, 87501, Santa Fe, New Mexico, United States
- (505) 471-7189
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4.2
Great
22 reviews
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Car and staff were great.
Car was great; staff was friendly, helpful, capable, competent, and efficient.
October 19, 2026
Reserved car was given to another…
Reserved car was given to another party.
Treated poorly by the agent.
October 15, 2026
It’s was effortless and easy
October 13, 2026
The experience is always great and has…
The experience is always great and has been for 40 years! I got hit with a $75 per day insurance charge that I had no idea was coming my way. My $800 weekly rental went to 1250, which was unexpected! The car and the service were both impeccable!!
October 7, 2026
Low tire pressure light.
Had the low tire pressure lot come on and off for half of the rental period. Talked to customer service there wasn’t a person at the other end but AI. Followed it’s advice but still disconcerting to have the light come on and off.
October 9, 2026
Flight was delayed several hours
Flight was delayed several hours, so decided to get a bite to eat while we had to wait. Extended our rental time for just a few dollars.
October 5, 2026
Everything was smooth and efficient
Everything was smooth and efficient. Staff is helpful and our car was upgraded and worked perfectly.
October 7, 2026
The company was actually great, ////but
The company was actually great. However, the car we had was a Kia Nero. That car was one level below the highest level of the Kira Nero. It has a peculiar dash board. It was impossible to find the option to turn the radio off or down. Hertz does not help with how to operate the car's electronics. It is well known that Kia hides those controls. I would have appreciated Hertz telling us what to do. The Kia manuals are worthless for this particular problem.
September 30, 2026
Easy to access vehicle and nice…
Easy to access vehicle and nice attendant. It was a good experience in Santa Fe!
September 27, 2026
Excellent and fast service!
Excellent! This was probably the easiest rental I've ever had. It's a small airport, so there was a line at the counter, but once I was there she had me out the door with the keys in less than 5 minutes.
September 16, 2026
Santa Fé
Nice and clean vehicle. Great customer service. However, vehicle kept displaying a confusing message of "check rear seat" which was misleading.
September 12, 2026
Vaca
It was easy to get vehicle and just dropped keys in box on return due to place not open. Only downfall was the Syrius radio went out on the car so no music. Evidently the subscription ended while we were renting.
June 29, 2026
The attendant was rude
The attendant was rude, we were waiting for over 20 mins to get helped. Car was not clean and there was not any wiper fluid. The only reason why I did rate a 1 is because I actually got a car. Talked to the people at the other rentals and apparently this is standard practice of someone not being at the desk. I’ve been a customer for over 20 years and hertz was the best. Not anymore and I find myself renting from other companies.
June 28, 2026
the car was so dirty
Tthe car was so dirty
They did nit have any cleaners
Santa Fe always has issues. Terrible!
However, they were nice and gave me a voucher for money off of my next rental.
June 26, 2026
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