Friendly and attentive customer service always. Jaren has consistently gone out of his way to make to process easy, quick and always with a smile. This is a model location and an example of how all ca... See more
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I would have given you a zero if that was an option. I reserved a car through AAA and was quoted a rate of $49.03 for a compact car. When I arrived on 10/15/26 to pick up the car I was told that you h... See more
This Santa Monica team is simply the best! I have been coming here for the longest and the manager Jay is just amazing. Best customer service and make the rental process so fast and easy.
When the car rental choice is mine I always choose Hertz. And the experience is always positive. This particular experience exceeded expectations. The gentleman at the counter made the experience plea... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1426 Santa Monica Blvd, 90404, Santa Monica, California, United States
- (310) 394-2449
Your Car Rental Deals, News & Offers
3.6
Average
16 reviews
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I would have given you a zero if that…
I would have given you a zero if that was an option. I reserved a car through AAA and was quoted a rate of $49.03 for a compact car. When I arrived on 10/15/26 to pick up the car I was told that you had no compact cars and I was being "upgraded" to a mid-sized car and charged a rate of $69.00. You should have honored the price that was confirmed in the reservation. That was a bait and switch tactic which is illegal. I have documentation of the original reservation. This is fraud and I am going to report you to consumer protection agencies.
October 16, 2026
Sheldon made the experience great
Sheldon made the experience great! Will be back if I ever need a car on short notice!
October 7, 2026
Dismissive service, unwanted upgrade charge and a disappointing rental
I had a very disappointing rental experience at Hertz on Santa Monica Boulevard on October 10–12, 2026. I booked a small SUV with an estimated total of $325.91. At pickup I was given a Kia Sportage I did not want, and the final bill was $415.02, including a $45 upgrade charge.
When I questioned the situation, the counter employee told me I was “lucky to get a car.” I found that dismissive and unacceptable when I had a confirmed reservation and was paying for the rental.
The car also needed refueling shortly after pickup before my drive to Las Vegas. Hertz’s receipt records the pickup fuel level as 44%, well below a full tank.
I have already submitted negative survey feedback and have now asked customer relations to investigate the service, explain the charges, and provide a full refund. This experience left me very disappointed, and I would not rent from this branch again.
October 10, 2026
Unprompted review
Both guys at the counter were helpful…
Both guys at the counter were helpful as always specially Alce thank you
October 3, 2026
Terrible experience - humans have been replaced with AI
Terrible experience -you cannot call these people directly. It’s all a giant AI system now. I lost an item in my car and was put through customer service. Hell trying to get it back and never did. And I am a president circle member so I can’t imagine what the average person goes through trying to get customer service from Hertz. I’m going to find a new rental car company
September 16, 2026
This Santa Monica team is simply the…
This Santa Monica team is simply the best! I have been coming here for the longest and the manager Jay is just amazing. Best customer service and make the rental process so fast and easy.
September 9, 2026
Car I had reserved was not available
Car I had reserved was not available. Had reserved a hybrid SUV. Got a regular small SUV with significantly worse gas mileage. Tank was only a quarter full so had to go to gas station before I could leave town.
September 1, 2026
When the car rental choice is mine I choose Hertz
When the car rental choice is mine I always choose Hertz. And the experience is always positive. This particular experience exceeded expectations. The gentleman at the counter made the experience pleasant and super efficient -- at pick up and drop off. Extending the rental was easy. The SUV was perfect.
August 29, 2026
Friendly and attentive customer service…
Friendly and attentive customer service always. Jaren has consistently gone out of his way to make to process easy, quick and always with a smile. This is a model location and an example of how all car rental experiences should be.
August 25, 2026
Easy Location, Quick Pick Up/Drop Off, Reasonably Priced, Friendly Service
This location is my go to place for rentals. I book it online - pick up and drop off takes less than 15 mins each time. It’s quick and dependable. The guys that work here are nice, communicative and fast. I’ve booked a rental at least 8 times already in 2026.
July 3, 2026
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