Hertz - Santa Rosa - Charles M. Schulz - Sonoma County Airport (STS) Reviews 

Great car, nice upgrade!

Poor customer service at initial check-in. The associate told me that my car was not available at my reservation time and I would have to pay extra, since the vehicle class was also not available. After I waited for 15 minutes, I returned to the counter and was assisted by a DIFFERENT associate, Raul, who provided my vehicle, correct class and price within 2 minutes. Raul saved the day!

I got into Santa Rosa on one of the later flights and the airport was a bit of a ghost town. Ari at the Hertz counter helped to make the destination more hospitable by greeting me by name (there were only a couple rentals left for the day and so she was able to deduce who I was) and letting me know what to expect with my rental. She was knowledgeable and her warm personality made arriving to a new destination more comfortable. Thanks to Ari and the Hertz team- I appreciate what you do to make the sweet airport at Santa Rosa feel even more welcoming.

The rental agent at Santa Rosa was amazing!

Im not sure where to start. Check-in, service rep that told me where to find car, car wasnt there. Looked for about 20 mins when lot attendant helped me out. Finally found car in “return” lot. I had to clean car out, water bottles and wrappers. No issues with returning car until i go bill. Bill ($730 +\-) was not the rental agreement price of $463. After several back and fourths, I had to provide a copy of all my paperwork to justify my rental agreement. It was online up until i was charged the 730, then disappeared from my account. Why do I have to provide copies of your paperwork

The man behind the counter was very sympathetic and polite. He even remembered us 6 days later when we returned the car!

Due to changes in the airline’s schedule, which was completely beyond my control and through no fault of my own, I had to return the car to a different airport approximately 2 hours away from the original pick up/drop off location. For this, Hertz charged me an additional $700, more than doubling the original rental cost, even though the vehicle was returned on the very same day.

I understand there may be additional fees when this occurs, but this is consumer gouging and completely unreasonable. This experience has destroyed my trust in Hertz and I cannot recommend this company based on my experience.

This is the 2nd time I've arrived to find no cars (zero) available. Hertz knows well in advance of my arrival date, time and car selection. This is unacceptable.

Had a car reserved and when i got to the counter i was told they had no cars and i would have to wait to get one. All other agencies were sold out so i had to wait for over an hour for a car. Never experienced a situation like this before. Will probably use avis primarily in the future.

I already did this, they were terribl

There was only one person at the counter (working) at the Santa Rosa airport. Unfortunately, another flight had been delayed, so when I approached the Hertz desk from my flight, there were at least seven people in line in front of me.
I waited about 40 minutes to reach the counter and was apparently lucky to obtain a car - even with my status level. It took about five minutes to obtain my car ( why did others take almost ten??). However, the car I received had less than half of a tank of gas in it and had not been cleaned.
The man at the desk said that he had been called in as a sub and the other two guys were apparently trying to find cars for him.
Needless to say - no other brand counter had lines and I will certainly look to rent elsewhere the next time I fly to Santa Rosa.

Fast easy rental, at a competitive price. Christopher at the desk was great.

To start it took 40 minutes to finish checking in. The car I was getting apparently wasn’t returned properly. This error on Hertz’s part ended up costing me time. When I finally got to the car it was absolutely filthy both inside and out. I had to use the windshield wipers to remove the dirt from the windshield. Unacceptable. Then when I got to my hotel and was asked for my drivers license I realized the Hertz employee never returned my drivers license to me. When I returned the car at the airport I returned the keys and retrieved my drivers license. I was told “I’m sorry sometimes we get busy and forget to return customers drivers license”. I’ve been a loyal customer of Hertz for many years. This will go down as the worst customer and rental experience

All went well until they send you the email after the rental to try to blame you for damage. I had heard from friends that this is a scheme of Hertz (never had this issue with Enterprise) and sure enough, my first Hertz rental and it happened. Won’t be renting from them again.

1. I was assigned a rental car that was blocked by another rental car. I had with me a service dog and luggage, and had to walk back to the counter to ask for a different car. The agent said that he was in the process of renting the vehicle that was blocking the rental car I was assigned; and that I needed to wait because it would take longer to assign me a new car. I had to wait a long time.
2. My credit card was charged a couple of hours before I arrived to pick up the rental car even though I could cancel my reservation at any time. I was not asked to show my credit card that was charged. In July, someone tried to use my credit card to rent a car through Avis - luckily the Avis agent knew to ask for the credit card before allowing the Avis vehicle to leave with the unknown thief. But Hertz agent did not do this - so anyone can use someone else's credit card to rent a vehicle from Hertz Santa Rosa.
3. I also returned the car several hours early and received no credit for shortened duration.

Easy process, genuine concern for the customer, convenient location

They gave me a different car, and said it wouldn’t cost me anything more. But the bill was much higher than I expected.

Would have given a 5 star rating but no cars were available in Santa Rosa. We had to wait 40 minutes for a car to be available.