Banner for Hertz - South San Francisco - South Airport Boulevard

Hertz - South San Francisco - South Airport Boulevard Reviews 

16
•
TrustScore 4 out of 5

3.9

177 S Airport Blvd, 94080 South San Francisco, California, US

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Value is good, check out is fast but Check In (drop off) hours? Customer receipt within 7 days? Drop off within rental time frame & no one is available to check car & the time will register when sta... See more

Rated 5 out of 5 stars

Off airport location but close enough (2.5 miles). No hassle rental location without the long lines of the airport location. If you are renting during business hours of M-F 8am-5pm you should be good.... See more

Rated 5 out of 5 stars

The rental process was very fast and easy. Everything was explained as we went along, charges were explained clearly and I was out the door very quickly. Great experience, will be renting from this lo... See more

Rated 4 out of 5 stars

The vehicle I took, Ford Escape, performed well. No issues there. The process of checking out and returning were easy enough. The only two issues I have are: 1. The vehicle I had rented Nissan Ro... See more


Company details

  1. Car Rental Agency
  2. also in
  3. Car Accessories Store

Written by the company

Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.


Contact info

  • 177 S Airport Blvd, 94080, South San Francisco, California, United States

  • (650) 624-6391

Your Car Rental Deals, News & Offers

See the latest Hertz promos, news and more sent to your email inbox.

3.9

Great

TrustScore 4 out of 5

16 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(16)

23,267 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience!

The rental process was very fast and easy. Everything was explained as we went along, charges were explained clearly and I was out the door very quickly. Great experience, will be renting from this location again.

October 9, 2026
Rated 5 out of 5 stars

Off airport location but close enough…

Off airport location but close enough (2.5 miles). No hassle rental location without the long lines of the airport location. If you are renting during business hours of M-F 8am-5pm you should be good.

October 3, 2026
Rated 2 out of 5 stars

Time to Move On!

Value is good, check out is fast but Check In (drop off) hours? Customer receipt within 7 days? Drop off within rental time frame & no one is available to check car & the time will register when staff returns? THREE WORDS COME TO MIND..."THIS AIN'T HAPPENIN!"
S. San Francisco Airport Blvd, Ontario Intl Airport, Tyler Reg Airport
I'll go elsewhere, where those things are geared toward the customer.

September 24, 2026
Rated 4 out of 5 stars

Vehicle I rented was not ready. The vehicle that was offered instead had not been cleaned properly.

The vehicle I took, Ford Escape, performed well. No issues there. The process of checking out and returning were easy enough. The only two issues I have are:

1. The vehicle I had rented Nissan Rogue was at the rental location but they said it was not yet cleaned. I think this is bogus. They were probably waiting to rent this vehicle to a friend of the manager at the location.

2. The interior of Ford Escape were not cleaned properly. The manager admitted that he had himself personally cleaned it but simply used wrong materials to do the cleaning. He had just used paper towels to do a quick cleaning and that had left paper residues all over which was not pleasant to see.

September 3, 2026
Rated 5 out of 5 stars

Tony provided the best rental experience I've had in years!

Tony served me upon arrival to pick up my rental car, as well as when I returned the vehicle the following week. He was very professional, courteous and pleasant. Both transactions went very quickly which seems rare these days. Frankly, it was one of the best, if not the best rental experience I've ever had, and I've had many. Thank you to Tony! I will return to that location for future rentals.

September 5, 2026
Rated 1 out of 5 stars

The employee who greeted me was rude…

The employee who greeted me was rude and imposed her will on me. Furthermore, the price was significantly different from what was on the paperwork, and when I tried to return the car to the same place where I picked it up, they asked me to pay an additional fee for reasons I don't understand.

July 6, 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look