Our car wasn’t ready when we arrived. Agents said it would be about an hour until they had a car, however, within 15 minutes they found one. That has only happened to me a handful of times since rent... See more
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Great customer service, vehicle was great and exactly what we needed. The staff member was extremely helpful and polite
The staff are very friendly and helpful. The location is great, you just walk straight outside from baggage claim to parking lot where cars are located. The Hertz desk is right at baggage claim. The... See more
The check in process was smooth. The car we got was not in the best condition. I had picked an economy car but since it was Hertz, I expected the car to be in tip top shape. When we reached the airpo... See more
Company details
Written by the company
Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
727 Fly Don't Dr, 49686, Traverse City, Michigan, United States
- (231) 946-7051
Your Car Rental Deals, News & Offers
4.1
Great
9 reviews
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I don't recall his name
I don't recall his name, the Hertz rep at the rental counter at Traverse City airport at ~15:00 on Sunday 30 September, who acknowledged my President's level and was able to accommodate my request for a vehicle with a hatchback (which facilitates my business use of the vehicle) even though I'm required to rent at the lowest level of vehicle (class C or D) - the Gold Board system Hertz uses has been very advantageous for me, and though that site didn't have one, the rep treated me equivalently - glad to have had that hatchback vehicle for this work trip.
September 4, 2026
Hertz delivered exactly as promised
Hertz delivered exactly as promised. Matt wa a great help.
August 31, 2026
Great customer service
Great customer service, vehicle was great and exactly what we needed. The staff member was extremely helpful and polite
August 28, 2026
Our car wasn’t ready when we arrived
Our car wasn’t ready when we arrived. Agents said it would be about an hour until they had a car, however, within 15 minutes they found one.
That has only happened to me a handful of times since renting from Hertz these past many years.
August 25, 2026
Easy check in
The check in process was smooth. The car we got was not in the best condition. I had picked an economy car but since it was Hertz, I expected the car to be in tip top shape. When we reached the airport to drop off the car early in the morning, the counter was closed. However we just filled a form and dropped off the key in the dropbox. It was an easy process.
July 5, 2026
We very smooth in and out
July 1, 2026
Great location, friendly and helpful staff!!!
The staff are very friendly and helpful. The location is great, you just walk straight outside from baggage claim to parking lot where cars are located. The Hertz desk is right at baggage claim. They don’t have Gold service but there wasn’t a wait at the desk for either our arrival or drop off.
June 27, 2026
Easy pickup and dropoff
June 16, 2026
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