Hertz - Warwick - Rhode Island T.F. Green International Airport (PVD) Reviews 

brought the car back early, there was no one at the check it in, and it ended up they didn’t check it in for almost 24 hours and I got charged an additional day. That is not OK

I specifically called to decline PlatePass by phone before pickup and again when I picked up my rental. I even showed my EZPass. A few days after returning the car, I was billed a PlatePass fee of $19.95 per day. Furthermore, there were no tolls in Providence. Now I have to contest it and prove my case. This is the second time in 2 months (last time was in Hartford with no tolls either).

What a pain it is to prove my case to Hertz and PlatePass since I went out of my way to avoid this because of my previous experience. I will be using a different company moving forward.

Hertz always has the car I book and the process

After more than 30 years of renting vehicles, I have NEVER experienced such unacceptable treatment as I have with Hertz at Providence Airport (PVD).

I rented a 2026 Ford Expedition from October 10–18, 2026. Before leaving the lot, I photographed existing scratches and damage. Despite this, Hertz sent me a ridiculous $235.20 damage claim after returning the vehicle!

I provided photographic evidence disputing the alleged damage, emailed Hertz twice, and called them, yet my concerns have been ignored or dismissed.

After 30+ years of renting vehicles without a single damage accusation, I find this treatment insulting and completely unprofessional.

WARNING: Take pictures of EVERYTHING before renting from Hertz! Their automated damage inspection process and customer service have completely destroyed my trust in this company.

ONE STAR – NEVER AGAIN!

I had a tire with a leak in it within an hour of the time I started driving the car. I had to pay $40 to have a plug put in the tire. When I brought the car back, i showed the receipt to the Hertz clerk and he refused to reimburse me for the expense. I have rented a lot with Hertz over the years. I spent about $435 for five days with this rental. If I do not get my $40 reimbursed, it is unlikely that I will rent with Hertz again. I find that Enterprise is much more friendly.

I have president circle and filled out all the info the app told me to put it and I thought I was all done bc my account said I was president and when I went to rent they don’t give me president circle benefits and they said bc I didn’t put in my email address… and there was no way for me to no that I needed to do that and on top of that I think I did already do that and the guy by the counter didn’t tell me anything

I thought the counter people were rude and very short when speaking to myself and my wife

No available vehicle at pick up time. No alternate vehicle. Had to return the next day for a car. No price adjustment, no compensation for uber to and from the airport.

My pick up and drop up was always flawless. However, I had a bad experience this time around. I drop off my car at 7:38 am on Oct 16, but I could not get a receipt to process my voucher until a day later. The car was not recorded as return until the next day.

Long wait and only Hertz employee at the desk was sick

Easy service and friendly staff….accommodating to a change I needed to make.

Seamless as usual. No one was there when I brought car back but I assumed it was automated.
Distance from terminal to lot ridiculously long. A tram service might be helpful.

The car was ok, I had to delete 8-10 other profiles on CarPlay. Front windshield was sticky and dirty hard to see at night. I cleaned that as well. Pick up and drop off was effortless. ⭐️. It was fine for the few days we needed it. Thank you !

Easy to book online, fast and efficient pick up and return process. Good choices of vehicles to choose from in the class of vehicle we reserved.

quoted me one price and charged me a higher price. Not happy tried to call several times to get corrected and still waiting for it to be corrected.

The vehicle was also trashed.

The rental vehicle was dirty outside and inside. The center console and gear shifter was covered in a sticky mess, like someone had spilled coke all over. I did not see the sticky mess when I picked up the car because it was too dark in the pickup area, but if I had seen it I would have declined the car.
The tires were underinflated by more than 10PSI, I had to stop and inflate the tires. At that point I noticed that the tire treads were worn to the minimum or below. The car's road handling was terrible, probably due to the tire wear but it also felt like there was something wrong with the rear suspension. The car would react badly to expansion joints on bridges. I had to drive in heavy rain and the car was losing traction. This car is a danger on the road.

I answer the questions when I sign up for the car, then again to confirm my reservation and also on the way out of garage. Also paid for the Ipass in the car but thought it was a one day charge and I would pay for the tolls? Paid to much for gold member?

There was trash in the car. I had to stop and throw out somebody's garbage, disgusting!