One employee working so it took almost two hours to get my car and no access to a restroom. I did not get a car anything like I had reserved a month prior and the one I got was dirty with zero car mat... See more

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Ease of pick up and drop off
Good service. Helpfull
Great thank you
Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
2144 E Garvey Ave S, 91791, West Covina, California, United States
- (626) 859-2233
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Ease of pick up and drop off
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One employee working so it took almost two hours to get my car and no access to a restroom. I did not get a car anything like I had reserved a month prior and the one I got was dirty with zero car mats and the oil change light on our entire trip. I will not be using Hertz again nor will I recommend them to friends. Why reserve anything when they just give you whatever and take forever to do that?
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