The representative was kind
The representative was kind, attentive, and went the extra mile to make sure my needs were met.
October 14, 2026
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Company details
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Founded in 1918 in Chicago, Hertz is one of the world’s most recognized travel brands, now headquartered in Estero, Florida. With tens of thousands of employees and operations in more than 150 countries, Hertz serves millions of customers each year. Hertz offers a full range of mobility solutions—from daily and long-term rentals to luxury vehicles, EVs, and flexible subscription services. Known for reliability and innovation, Hertz continues to enhance the travel experience with features like digital check-in and contactless rentals. With more than a century of industry leadership and global recognition for customer service, Hertz makes travel seamless with easy online and mobile booking, flexible policies, and multiple payment options. Need help? Support is available by phone, chat, or at service centers worldwide. Don’t miss exclusive deals, members-only discounts, and insider travel tips—sign up for the Hertz email list today at Hertz.com and get more value from every trip. Join now and be the first to unlock your next journey.
Contact info
1615 Meriden Rd, 6716, Wolcott, Connecticut, United States
- (203) 242-8280
Your Car Rental Deals, News & Offers
3.5
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It has to be bad management
I waited an hour past my pickup time to even be talked to. When I finally get to talk to this one worker, in told that my vehicle will be a little while it's being cleaned. Ok so 15 more minutes go by. And some worker pulls up, says my name and says I'm all set. As soon as I get in the vehicle the vehicle reeks like an old dirty fish tank, the windshield wipers did not work properly and it was raining outside so I go back in and asked if they have any wipers on the property they tell me no but they can give me a voucher for the nearest car dealership but they don't know how long it'll take for them to put them on. I get down the road and realize that the brakes on the vehicle were way past due. When I pick up my passenger he tells me that the floor is wet, the vehicle, come to find out the passenger side in both the front and the back, the floors were soaked because I'm assuming someone left the window open. When I return the vehicle when I told them everything that was going on with the vehicle it wasn't that big of a deal to the company. apparently
September 1, 2026
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