I have this gold watch with the pearl dial for over a year now, and it still looks like new! I wear it every day, to the office, on holidays and it still looks amazing. No scratches, nothing.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Watch is gorgeous! looks so cute with the matching bracelet. Hexter and Baines offer a one year guarantee if you leave them a review on their own website. was concerned about the delivery using... See more
Amazing, sophisticated classic watch with a very beautiful dial that shimmers with a shade of blue pearl. This was a pleasant surprise for me, as it wasn’t clear from the product photos on the webs... See more
Overcharged me by over £100 for the watch and only when i went back onto see the product as it looked “little cheap” that i noticed…how can you overcharge by £100?? The watch looks cheap and not as el... See more
4.1
Great
75 reviews
Replied to 33% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
🚨🚨🚨Don't order!!!
🚨🚨🚨Don't order!!!! This is a scam. They don't deliver. When you contact them through mailcontact they will say to you that your package is sent to England by accident and that it will come to you as soon as possible. It is a scam! At Facebook or Instagram they do NOT react. 🚨🚨🚨🚨🚨 We have made an order on the 15th of November en still not received anything. I see on other websites that they are telling the England story to multiple customers.
December 14, 2022
Unprompted review
Reply from H&B
Hello!😊Thank you for reaching out! All of our packages are sent with DHL or UPS. They both have a very high delivery rate. On occasion, particularly around periods with high package volumes, UPS & DHL can lose packages or send them to the wrong locations. If a package is lost UPS/DHL will open a claim and try to find the package. All of our packages are insured so if the package cannot be found we will either provide a full refund or send a new package, free of charge. If you haven't received the first package you have been provided with a full refund or we have sent you a new package. Kind regards.
Absolutely amazing service
Absolutely amazing service.
Google said 1-4 days delivery, but I didn't read properly before ordering, and chose the free delivery.
I had to get the watch within the 4 days as it was an anniversary gift, so hexter and baines went out of their way to change delivery to express with no extra cost.
I'm so grateful! I will certainly recommend.
October 12, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.