HgpremierlettingsReviews 

After almost 2& half years renting for this company everything was fine until I gave a notice to move out. I cleaned this property with the help of my family to a high standard and all the company did was to rip me off almost half of my deposit accusing me of not cleaning the oven and freezers, also got threatened about court orders if I didn’t pay the amount claimed. I don’t recommend them after this kind of treatment towards tenants.

I had an incredibly disappointing experience with this letting agency, largely due to my dealings with an agent named Natalie.

After my application was approved and referencing completed, the agency cancelled the tenancy based on requirements that changed late in the process. Throughout this period, I was given inconsistent explanations, pressured to agree to new terms, and asked to meet unreasonable deadlines that conflicted with earlier written information.

Communication was particularly poor. During a phone call, I felt repeatedly spoken over, little flexibility was shown, and the call was ultimately terminated while I was attempting to explain my position. This was both frustrating and unprofessional.

Despite my efforts to cooperate, attend inspections, and propose reasonable solutions, the situation escalated unnecessarily. I was left feeling bullied rather than supported, with no genuine attempt to resolve what should have been a straightforward matter.

Overall, this process felt stressful, unfair, and lacking in transparency. I would strongly caution anyone considering this agency to think carefully, particularly if you value clear communication, professionalism, and being treated with basic respect.

We are new to this country, this company makes up some excuses and stole all the deposit

Would not recommend