Great company Fast reliable service Amanda one of the delivery drivers goes above and beyond absolute credit to the company
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Company details
Written by the company
HGV Direct Ltd was incorporated in October 1984 and we are now in our 40th successful year running. From a family run business, we have grown to become a national supplier and distributor of truck parts and provide reliable solutions to the commercial vehicle industry. We have experience assisting customers with different needs and requirements, so whether you own a small 7.5 tonne vehicle or a HGV, we can get you back on the road with our huge selection of parts. Our ethos is Genuine parts by genuine people. We specialise in truck parts but we also offer them for trailer, agricultural and some light goods vehicles. Along side this our range also includes consumables, fleet management packages, diagnostics,garage equipment, tooling and much much more. There are many ways of ordering to make it easy, fast and efficient for everyone. One way would be via our website "www.hgvdirect.co.uk", this is a next working day service, if goods are in stock, which can be distributed via our couriers worldwide and you can benefit from free delivery on all orders over £50. You can collect parts directly from one of our 19 branches across the UK or you can phone directly or even email in your requests. Our dedicated staff is present to ensure you find all the right parts, tools and consumables swiftly and in a timely manner. So whatever you need, look no further than HGV Direct Ltd.
Contact info
The Elms, Moor Farm Road East, Ashbourne, DE6 1HD, Derbyshire, United Kingdom
- 01335 470 009
- sales@hgvdirect.co.uk
- www.hgvdirect.co.uk
4.7
Excellent
427 reviews
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Reply from HGV Direct
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an excellent experience from start to finish.
Your satisfaction is our top priority, and it’s incredibly rewarding to know that our team was able to meet your expectations. If you have any further feedback or suggestions, please don’t hesitate to reach out. We’re always looking for ways to improve and enhance our service.
Thank you once again for your wonderful review, and we look forward to serving you again in the future!
5 Stars easy
5 Stars easy. I’ve ordered a lot of stuff past few months for my new wagon and HGV Direct is probably the best of the bunch. Every order received the next working day and plenty of offers on their website too.
Thanks 🤩
November 16, 2024
Unprompted review
Reply from HGV Direct
Thank you so much for your fantastic review! 🌟 We're thrilled to hear that you've had a great experience ordering from HGV Direct. Fast shipping and great offers are what we aim for, and we're glad to know we've hit the mark! If you need anything else for your wagon or have any questions in the future, don't hesitate to reach out. Happy driving! 🚚🛠️
Reply from HGV Direct
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service team. Your satisfaction is our priority, and we appreciate your feedback. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Delivery was very quick after ordering.
Ordering was very quick and easy to find items and was received not long after ordering.
November 5, 2024
Reply from HGV Direct
Ordering was very quick and easy to find items and was received not long after ordering.
The best services end quickly 👍
November 2, 2024
Reply from HGV Direct
Thank you for your review! We appreciate your positive feedback and are glad you enjoyed our service. If there's anything we can do to make your experience even better next time, please let us know. We look forward to serving you again!
Reply from HGV Direct
Thank you for your feedback! We're thrilled to hear that our products meet your needs and that you're satisfied with their quality. If you have any specific features or aspects you particularly liked, we’d love to hear more! Your insights help us continue to improve and serve you better.
Reply from HGV Direct
Thank you so much for your positive feedback! We’re thrilled to hear that you enjoyed our quick delivery service. If there is anything we could improve on to get the 5* review please let us know. Your satisfaction is our priority, and we look forward to serving you again soon!
The item was at a good price and is…
The item was at a good price and is good quality. The delivery speed was excellent.
October 23, 2024
Reply from HGV Direct
Thank you for your positive review! We're thrilled to hear that you found the item to be both a great value and of good quality. It's also wonderful to know that our delivery speed met your expectations. We appreciate your feedback and look forward to serving you again!
Really easy to navigate and order.
Really easy to navigate and order.
Delivered really quickly too.
October 29, 2024
Reply from HGV Direct
Thank you for your positive review! We're delighted to hear that you found our ordering process easy and that your delivery was prompt. We strive to make the shopping experience as smooth as possible for our customers. If you have any other feedback or need assistance in the future, feel free to reach out. Happy shopping!
Reply from HGV Direct
Thank you so much for your kind words! We're glad to hear that everything was handled to your satisfaction. If you have any more feedback or need assistance in the future, please don't hesitate to reach out. We appreciate your support!
Pleasant helpful call-handler
Pleasant helpful call-handler. Good technical advice. Prompt service and delivery. Would certainly recommend.
October 24, 2024
Reply from HGV Direct
Thank you for taking the time to share your positive experience! We're thrilled to hear that our customer service representative was pleasant and helpful, and that you received good technical advice. It's great to know that our prompt service and delivery met your expectations. Your recommendation means a lot to us, and we look forward to assisting you again in the future!
Reply from HGV Direct
Thank you for your wonderful review! We're thrilled to hear that you loved the product and that it arrived quickly. Your satisfaction means a lot to us! If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
it took a day longer than expected on…
it took a day longer than expected on delivery.
October 22, 2024
Reply from HGV Direct
Thank you for your review! We appreciate your feedback and apologise for the delay in delivery. While we strive to meet our estimated timelines, sometimes unforeseen factors can affect shipping. We're glad you received your order and hope you'll consider shopping with us again in the future. If you have any further concerns or questions, please don’t hesitate to reach out!
Had order within 2 or 3 days can't ask…
Had order within 2 or 3 days can't ask for more than that
October 21, 2024
Reply from HGV Direct
Thank you for your feedback! We're thrilled to hear that your order arrived quickly. We strive to provide prompt service and appreciate your support. If you have any other comments or need assistance, feel free to reach out. We look forward to your return business.
Brilliant service
Brilliant service! Easy to find what you are looking for, reasonable prices and quick delivery. Highly recommend and will definitely be using HGV Direct again
October 18, 2024
Reply from HGV Direct
Thank you for taking the time to share your experience! We're delighted to hear that you found our service brilliant and that our website made it easy for you to find what you needed. It's great to know that you were satisfied with our prices and quick delivery as well. Your recommendation means a lot to us, and we’re excited to have the opportunity to serve you again in the future. If you have any questions or need assistance, feel free to reach out anytime!
Reply from HGV Direct
Thank you so much for your kind words! We're thrilled to hear that you enjoyed our product and found our service to be fast and professional. Your satisfaction is our top priority, and we appreciate your support. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to serving you again!
Quick dispatch
October 17, 2024
Reply from HGV Direct
Thank you for your feedback! We're glad to hear that you were satisfied with the quick dispatch. Your prompt service experience is important to us, and we strive to ensure that all orders are processed efficiently. If you have any further comments or need assistance, please don't hesitate to reach out!
Reply from HGV Direct
Thank you for your feedback! We're glad to hear that you were pleased with the quick delivery. If you have any other thoughts or need assistance, feel free to reach out. We appreciate your support!
Reply from HGV Direct
Thank you for your wonderful review! We're so glad to hear that you’re happy with the product and that it arrived promptly. Your satisfaction means a lot to us. If you have any questions or need assistance in the future, feel free to reach out. We appreciate your support!
Reply from HGV Direct
Thank you for your feedback! We're thrilled to hear that you found our prices great and that you received your order quickly. We strive to provide the best service possible, and your satisfaction is our top priority. We look forward to serving you again soon.
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