HMA VPN Reviews 2,763

Do not even think about it, this is a terrible mistake to pay for such a useless and crippled product. It is an absolute mess, top to bottom

Scam VPN , not use , they charge money then you can never access your account and cancel subscription. Technical support not responsive at all. The worst VPN service ever.
If you want to cancel subscription, use your order number and email address in 2checkout site
Login 2check out
Click my products
You will have cancel automatic payment renewal
And escape from this SCAM AND BULLSHIT HIDE MY ASS VPN !

One of the very popular providers and I used their service in past but now residential IP works better than any vpn.

Cancelling subscriptions.

I wanted to put this out there as I see many have had the same issue with HMA VPN customer service and cancelling.

After reading through all my emails, I found that to cancel, you need to go through the payment provider. If I assume its the same for all of us, you have to find the email that contains the transaction information from 2Checkout .. From there you can manage your subscription. Hope that helps others.

Worst "customer service" I have ever dealt with.

I bought the VPN for a whole year and logged into my phone without a problem. I have a subscription for multiple devices, so I wanted to login to my PC as well.

I can log in with the same username and password, but in the PC app, it says I have no subscription.

I contact the customer service 3 times over a month, I get the "thank you for you email" auto reply, and then nothing happens.

HMA is 100% a scam, do NOT USE THIS.

Wish I'd read the reviews on here first!

Very bad product. Stopped working on all devices. Then doesn't let you login.

Customer service is non existent - emails are just ignored.

Wish I hadn't signed up for another year

Not for advanced users. The biggest problem with HMA (Hide My Ass) is false country locations / IPs. They claim and offer you to select an IP from many "exotic" countries, however these are all fake. For example you have the option to select Australia, New Zealand, Israel, etc., but in reality you just get assigned a German or Czech IP, for example. At least I do (based in Central Europe). So basically false advertising.

I strongly advise everyone to stay away from HMA (HideMyAss).
My experience with them has been absolutely terrible and feels like a scam.

I disabled automatic renewal on their website, but they still charged my PayPal account automatically through 2Checkout (Verifone) without my consent.

I immediately contacted their support team multiple times through email and the official website — no response at all for several days.

During my trial period, their VPN service didn’t even work properly — I couldn’t connect to any servers, and the speed was extremely poor when it did connect.

Their refund policy claims that users can request a refund within 30 days, but they completely ignore refund requests and never reply.

This company’s practices are misleading and unethical. They take your money, ignore your emails, and provide a product that doesn’t even function properly.

Have been with HMA VPN for several years. The last time I renewed my contract was on January 10th 2022, for three years plus extra months. It is due for renewal on the 22nd October 2025. However, I have had several problems with HMA VPN in the past. Over a week ago, I could not use HMA to download files over the internet at all, contacted support for assistance, and received no reply apart from an automatic reply email saying somebody would be in touch to assist. As this has not happened, I will not be renewing and have joined Nord VPN, so please read the star rating on Trustpilot before joining HMA VPN and save yourselves problems.

Use it for 5 years! Work fine for my

Tried to sign up for a free trial, they would not let me, it would not load, tried logging in with my details, it said I did not have any subscriptions, I had no emails, yet they took £59.88 out of my account, scum.

people looking for IPs in africa dont even try this HMA its a scam the servers shows in GB or CZ. Unbelievable they have like 50 african IP location thats the only reson I signed up and when you try to connect it gives you Gb or CZ. Trust me run away from this

Do not subscribe to this VPN service, it simply doesn't work. And there is no way to get assistance. It is just a scam.

Promised refund if not satisfied - Still haven't received any money when the refund was promised a month ago

They commitment for best streaming but it's joke. No streaming works on it. When you connected to it and try to login Netflix and other streaming platforms. It never connect. Ip shuffling is only for little privacy. Because it only support openvpn which us blocked in many countries

Been trying to install for 3 months on my Mac. The support sends me a reply after making me wait two weeks. I do what they say, delete files in Library redownload and still I get the message HMA already installed.
I asked for a refund as I haven't been able to use if for 3 months and they said no. I feel stuck!

worst vpn company ever, got scammed by them for 50$

Paid customer – disappointed. Many servers turn out to be virtual (India shows as UK, Saudi Arabia as Czechia), and my support ticket has gone unanswered for over a week. I just want a clear answer about server types and when (or if) you’ll provide more real-location servers. Hoping for a reply here since direct support was unresponsive.

why you chargy my account auto ? i cancel my membership last month. i need my full refund,... don't scam people with their credicard data. when i go to chat, they say i am bot and not allow me to send message.. very bullshit vpn