Hifi-Tower Reviews 

Great value, lots to choose from. Easy to order

As the website uses a .co.uk address, I mistakenly assumed I was buying from a UK company. This company is based in Germany.

The items I purchased stated they had a 3-5 working day delivery. On the 5th working day, I contacted the company and asked for an update and received no response. I wrote again the next day and my email again went unanswered.

I ended up filing a claim through Paypal and received a refund the same day. If you are thinking about ordering from this company, I strongly suggest you use Paypal so you have their buyer protection. You'll likely need it.

Very easy to purchase with i paid with pay pal it was fast and efficient
Would highly recommend.

Please note. This company is outside of the UK in Germany. No where what's so ever do they say this, not in the website , ordering process or payment. Not untill you get a shipping notice do you find out. If I had known that from the off I would not of ordered as i could easily have ordered my product here in the UK and received within a couple of days instead I suffer delay after delay , customs issues and a possible custom charge. The reason I did order is Google bring them up as first choice for the product I need. Under the current climate and shipping issues then you should be aware of this.

Hi, I'm writing this as I have not been given a delivery date for a gazebo I ordered. Please respond and let me know ASAP as this is highly unusual.

Order number is 0400977179

Regards,
Martin

I ordered a 4kg Indian Club (exercise) from this site and the price was unbeatable, which prompted me to go ahead. After that I read some reviews on here and had misgivings, but let me say: the club arrived AOK, delivered to the door, perfect condition, and I have no complaints at all; on this basis I would order again.
UPDATE: Sept 22nd. I did order a second club, same price, and it also arrived AOK, so I can find no fault with the firm. Many thanks for some excellent clubs!

Good service for a reasonable price. Thank you!

hifi-tower send my broke car amplifier , but i can,t return item , because no get return label . I send gmail
6 or 8 times , but no get answer ,,, poor service ... poor company ...

Wish we had read reviews before purchasing, brought wonder cooker hood for our new kitchen in May it arrived in good time but unfortunately it was damaged had no problem about returning the item returns label was give to send back to Germany took the item to post office item tracking showed receive they offered refund but as we liked the cooker hood asked for replacement, after chasing loads of times finally replacement ship we tracked the item but was sent back by customs as item did not have correct paperwork we were then told they would refund us and we could purchase again which seemed very odd , after no refund received after 10 days chased again only to be told they don’t have our card detail so could they have our bank detail which we gave we are now mid August and still no refund or response not even a reply from company CEO . Today I have contacted our credit card company for assistance will now definitely not buy another which is a shame as product looked great customer service is very bad be warned

Item was not what I thought it was so have been trying to gain a refund and send the item back.
Had 14 emails saying please print and enclose the attached document and we will email you a label to attach to the outside. As of yet have not had that email and have been chasing for a week or so to get the label to return.
I will be raising a dispute with my credit card company as it appears ignoring emails and not sending the label for me to return the item is not going to allow me to return the item.
I would say do not use this company as its almost impossible to return anything should it be faulty or not what you required

Good quality products. Have bought many items from them. Never disappointed.

Awfull.
Purchased extractor hood which went faulty after 1 month.
A very large item partially made of glass.
I explained that without the original packaging it was not practical to send the item back, also found out the company, Hifi UK is in Germany.
I would never had bought anything from an overseas company had knew.
They have no repair agents in the UK either.
I have waisted hours trying to call, and spoke to 4 call handlers , whereo suggested they send out a replacement and I use the packaging to return the faulty one. each have advised me they would escalate the matter to a team leader, but I ever hear anything .
No emails are replied to either.

Purchased a mirror off of this company had one email saying the order has gone through still been waiting two months later had two phone calls after looking for the phone number for absolutely ages no more correspondence to tell me about anything and still not received my item so now I’ve cancelled this as the customer service don’t want to do anything about chasing it up as they are just say it is in customs which is a lot of rubbish not for two months if you order from these please be careful

Very poor customer service. Had a damaged item tried to get it replaced and just had excuse after excuse. Still waiting for my return label to be emailed to me and no replacement or refund until u return the item. Not good customer service. When things go wrong companies are judged on how they put things right. In this case very poorly. Buy somewhere else and save yourself the grief.

i ordered a camping washing machine it did not work so I contacted them to return item they sent me a return form which i had to take to the post office they told me i would get a replacement as soon as i sent receipt this was done it did not arrive phoned they said item and just arrived we will send out item excuse this time after courier has returned item you will have to re order so i asked to re order they asked me to pay again i said take it from the money you have of mine they said that not there policy so you have my and provided a very bad service and you want more DO NOT USE THIS COMPANY they say they want to look at all reiws and make sure it is correct here is my number07931451131

Bought a Whirlwind 3 in 1 fan humidifier. The remote does not work. Emailed the company and no reply 4 days later. Will never buy from them again. It is clear from the reviews here that this is quite normal for this company. DO NOT BUY FROM THEM.
Update 20/08/22. Several emails later still no reply from the company. I have to resign to the fact that they are not going to replace the faulty fan. You have been warned. Do not trust them.

Bought a Klarstein cooker hood, the design is good, and the price. It arrived in good time. On opening, one of the metal grease filters was a little bashed though functional I guess (no damage to the outside of the delivery parcel), and it had a German 3 pin plug on the cable, with a slim 2 pin incompatible adapter for English sockets ! I photographed both, requested a replacement filter and appropriate adapter, and reported to the supplier, who eventually after much to-ing and fro-ing responded "Unfortunately there are no spare parts available for this product at the moment, our excuses." I was able to source an earthed continental adapter, and have ordered (from HiFiTower) a replacement filter for £18 delivered - curious, that. Can't comment on longevity of product, but given the rubbish customer service I cannot recommend purchasing from them - life is too short.

Not impressed to be honest. They managed to send our item without adequate paperwork and needless to say, customs has returned it. When I called the customer service line, they did not even apologize and did not even know how to read the tracking or explain what was going on. I had to call the carrier directly and their agent was brilliant, explained the entire process and advised me that the paperwork caused the return....yet Hi-Fi still didn't even advise me that the item is returned in their warehouse.... As someone who previously worked in logistics, I would not advise you to consider ordering from the company. Not one apology, their website keep crashing and I could not log into my account after setting it up....could not reset my password through my email afterwards either, so I do not consider it as a safe website for sales.
Customer service really hard to get a hold of, and if you do, they have 0 feelings towards your experience. I find this odd since in every job I had, empathy for the customer is mandatory. I got ironic answers, sarcasm and "greetings from Berlin" at the end of my email to request a refund. If you wanna invest good money in sports equipment or other items, do yourself a favour and take your money elsewhere.