I want to thank Mario Gagnon & Pierre for their top-notch service today. These gentlemen delivered and installed my "LEAK" amplifier & CD Player...plus...Wharfedale Diamond Speakers. They also put tog... See more
Company replied
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See what reviewers are saying
My first purchase from HIFI of a floor standing speaker. A nice pair of Davis Acoustic Maya speakers. I didn’t expect much from this speakers but was pleasantly surprised at how good th... See more
Company replied
Purchased a set of Focal Elgia on a recommendation from Stephane after letting him know what I already owned and some further research on my own. As close to a blind purchase as you can make. Hifi... See more
Company replied
Received a phone call/voice msg from their shipping dept. to confirm that I had ordered 2 sets of an identical item before shipping. Thank you for being proactive; not many businesses are. When I ca... See more
Company replied
Company details
- Hi-fi shop
- also in
- Electronics Store
Written by the company
Since 1985, HIFIPRO has acquired one of the most loyal clientele and a very good reputation, has participated and obtained several consumers and professionals recognition at several audio shows.
Contact info
1325 rue Ontario Est, H2L-1R8, Montréal, Canada
- +1 (888) 738-4434
- mario@hifipro.ca
- www.hifipro.ca
5.0
Excellent
448 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Magnum Dynalab ST-2 FM Antenna
I live in a fringe area between 75 & 100 km from any transmitter towers. Other antennas I’ve tried either didn’t receive any stations or just amplified background noise. This antenna pulls in stations with very little or no background noise. If you are in a fringe area I recommend you save the frustration of trying the cheap options and just buy this antenna. This will cost more than most antenna out there but here you get what you pay for which is clean FM reception in fringe areas. Very happy with the quality & performance, well worth it for me.
January 7, 2022
Reply from HIFIPRO
Thank you for your review. Regards, Mario Gagnon, owner.
Enough info where I as a beginner was…
Enough info where I as a beginner was able to compare between the different versions of a product and feel confident in my purchase
January 3, 2022
Reply from HIFIPRO
Thank you for your review. If you need additional information, please feel free to contact us. Regards, Mario Gagnon, owner.
Reply from HIFIPRO
Thank you so much for this great review. Regards, Mario Gagnon, owner.
Smooth and to the point
Good selection and comparative prices for turntables. Very smooth and efficient online ordering and delivery.
December 20, 2021
Reply from HIFIPRO
Thank you for this great review. Regards, Mario Gagnon, owner.
Good service easy to deal with
December 14, 2021
Reply from HIFIPRO
Thank you Mr. MacAdam for this great review. Regards, Mario Gagnon, owner.
Pleasant service.
I purchased an audio product from Hifi Pro online and it arrived within days. Great service with both the shipping and their immediate responses to my numerous email messages. Thanks for the attentive service.
December 11, 2021
Reply from HIFIPRO
Hi Mr. Zulak. Thank you for this great review, it's really appreciated. Regards, Mario Gagnon, owner.
Easy to deal with
Easy to deal with. Attentive. Thanks Stephane, loving the new unit. Will be contacting you about speakers in the future.
December 9, 2021
Reply from HIFIPRO
Hi Mr. Humeniuk. Thank you for this great review. I just sent it to Stéphane. Regards, Mario Gagnon, owner.
Very professional, quick to respond
My numerous emails were responded to promptly and when I needed to cancel my order they graciously did so with no questions asked for a full refund.
December 8, 2021
Reply from HIFIPRO
Thank you Mr. Metta for this great review. Regards, Mario Gagnon, owner.
It's hard to fault them but I bought…
Edit - I don't want to disparage a seemingly good business. It didn't seem to have worked out for me but I understand technologies / anti-fraud issues with credit cards can be an issue, and it's difficult for small vendors to manage all that.
December 7, 2021
Reply from HIFIPRO
I'm really sorry about that unusual situation. As other online shops, we don't do transactions manually, we're using Square because we had bad experience with the previous credit service supplier and we had positive experience using their virtual terminal and they have a good reputation. Transactions are either accepted, declined or we receive a fraud alert. We're not under control about this, we don't have your credit card number, signature, we just follow rules suggested by credit card issuers to avoid fraud and chargeback. Fraud is a big concern in the whole credit card processing business and the more successful the fraudsters, the more they commit fraud and share these informations. You're totally right when you said that you should have been offered an alternative payment method like PayPal or EMT transfer. As you can understand, at this time of the year, we're very busy but the person who answered you should have taken time to suggest a solution, you're totally correct and I've not been in business for over nearly 37 years to lose customers, have bad reviews or unsatisfied customers. Your satisfaction is a top priority. Again I sincerely apologize for this and I'll try to call you tomorrow if you don't mind, please contact me by email and I'm sure we'll find a solution to get you back as a happy customer with a very positive experience like you deserve. Thank you for bringing this to my attention. Regards, Mario Gagnon, owner.
Hi, thank you so much for the edited review, if you need advices, support or anything, please feel free to contact me personally. Regards, Mario Gagnon, owner.
Reply from HIFIPRO
Thank you Mr. Ennest for this great review. Regards, Mario Gagnon, owner.
Poor client communication
Poor client communication
I ordered a product and received an order confirmation. After a weeks or so, I had not received any shipping advisory and I contacted HiFiPro. I was informed that there had been a payment issue (fraud alert) and so they had just cancelled the order. Had they contacted me, all could have been resolved. Not impressed.
November 8, 2021
Reply from HIFIPRO
Hi, I'm very sorry about this situation. When we get fraud attempt, we don't call because what can you say to someone who's doing a fraud attempt? I have to follow the rules of the credit card emitters and when too many information is not matching we don't ship, we refund. Thank you, regards, Mario Gagnon, owner.
I ordered a replacement stylus
I ordered a replacement stylus. The price was fair and the service was speedy. I ordered on Saturday and had it by Tuesday.
November 8, 2021
Reply from HIFIPRO
Thank you for your review. Regards, Mario Gagnon, owner.
Good prices and good service
November 6, 2021
Reply from HIFIPRO
Thank you for your purchase and this excellent review. Regards, Mario Gagnon, owner.
Ordered a Goldring cartridge
Ordered a Goldring cartridge, it was in stock!
Gave me the option of delivery or store pickup. Stephane was very courteous and helpful. Hifi pro carries a very nice mix of audio products well worth looking into.
Will shop there again !
November 5, 2021
Reply from HIFIPRO
Thank you Mr. Mark for this wonderful review. Regards, Mario Gagnon, owner.
Reply from HIFIPRO
Thank you Mr Allen for this review. Regards, Mario Gagnon, owner.
Excellent customer service!
Excellent customer service!
Fast shipping, product arrived as described.
No issues at all.
Online shopping at its best.
November 4, 2021
Reply from HIFIPRO
Thank you Mr. Diamant for this great review. Regards, Mario Gagnon, owner.
Fiio k9 pro was ship quick
Fiio k9 pro was ship quick, nothing to complain about. All was done on the web so no complaint there. Smooth transaction. Will consider visiting the store or check online in the future.
November 3, 2021
Reply from HIFIPRO
Thank you for your excellent review. Regards, Mario Gagnon, owner.
Reply from HIFIPRO
Thank you so much Mr Hutchings for this review. Regards, Mario Gagnon, owner.
Helpful and professional.
October 4, 2021
Reply from HIFIPRO
Thank you so much for this great review. Regards, Mario Gagnon, owner.
Great communication
Great communication. But in stock item ordered was not in stock.
September 20, 2021
Reply from HIFIPRO
Hi Mr. Clancy, thank you for your comment. We're doing our best to keep the inventory accurate as much as possible but sometimes the last item has been sold in store and unfortunately, it doesn't adjust quantities automatically. Regards, Mario Gagnon, owner.
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