HiFix The Hi Fi Professionals  Reviews 

8,542
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 557 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, often noting quick dispatch and prompt arrival of their orders. Many people appreciate the high-quality products available, often at very competitive prices, making their purchases feel like excellent value. The overall service, including communication and personal touches, is frequently highlighted as top-class, ensuring a smooth and informed buying process for consumers. However, some customers also noted issues with products arriving damaged or faulty. A few other people also felt that there were occasional problems with the delivery process, such as items being mishandled by couriers or experiencing delays.

What people talk about most

Delivery service

Consumers find delivery service to be very positive, with many reviewers highlighting swift and efficient... See more

Product

Users describe positive interactions with product, highlighting great value, competitive pricing, and high... See more

Service

Reviewers mention positive feedback about service, consistently praising its efficiency, professionalism, and... See more

Price

Customers consistently note positive experiences with price, often finding products at competitive rates,... See more

Order

Customers generally report positive experiences with the ordering process, often highlighting its ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Easy to navigate website to find what so wanted . Founds items at a very good price - cheaper than anywhere else & although currently not in stock, I was notified promptly of this and assured they wou... See more

Company replied

Rated 5 out of 5 stars

I just bought the iconic REL Number 31 Subwoofer and Bassline Blue cable, and I have to say that my experience with HiFix has been second to none. Updated on order progress, personal contact to arran... See more

Company replied

Rated 5 out of 5 stars

Excellent advertising . A wide range of quality products which are competitively priced, and I found just what I needed. Items arrived well packaged and quickly. I have used both items (Knosti Record... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-mat... See more

Company replied


Company details

  1. Hi-fi shop
  2. Audio Visual Equipment Supplier
  3. Electronics Store
  4. Home Theater Store
  5. Home Audio Store

Written by the company

Centrally located in the Heart of the Midlands and owned by Hi-Fi Excellence Ltd with over 35 years in retail and mail-order, HiFix.co.uk is the internet shop window for some of the worlds greatest Hi Fi products, by buying direct huge savings can be made off High Street prices. Subject to stock levels they can normally reach most parts of the UK mainland within 2 to 3 working days and often within 24 hours from order.

HiFix the Hi Fi Professionals

Written by the company

FREE SHIPPING
HiFix offers free shipping on all orders over £75.00 delivered to mainland UK.
CUSTOMER CARE
Contact HiFix for expert technical advice on a wide range of Hi Fi and home Cinema solutions
PRICE MATCH PROMISE
HiFix aims to offer customers the best deals available on the internet, and in the unlikely event you do find the same product elsewhere for a better price, HiFix will aim to better or match that price for you.
SECURE PAYMENTS
HiFix Offers full security with GeoTrust® who is the ultimate online security and trust solution delivering both 256-bit encryption and the True Site™ trust mark providing third-party website identity validation
FINANCE AVAILABLE
Hifix.co.uk offers an ease and convenience with our latest range of affordable online finance options. Spread the cost with the new PayPal Credit, or simply choose a great low rate on our Classic Credit Plan with Klarna. It’s an easy and affordable way to purchase the latest technology you want - today!

Our Shipping Promise

Fast 48 hour Shipping

Get free fast 48 hour shipping with purchases over £75.00! 98% of our orders are despatched and delivered to your door next working day if you order before 2:00 PM!

Contact info

4.8

Excellent

TrustScore 5 out of 5

9K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(8,542)

553 reviews in the last 12 months

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Rated 5 out of 5 stars

Great!

Great place to use

May 13, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We’re so glad to hear you think HiFix is a great place to use, it truly means a lot to us.

We look forward to welcoming you back for your future needs. If you ever have any questions, feel free to reach out!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Always straight forward ordering from…

Always straight forward ordering from Hifix. Easy to browse website and very competitive pricing. Free delivery which arrived in a couple of days. Very happy.

May 18, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your wonderful review! We’re thrilled to hear that ordering from HiFix is always straightforward for you and that you find our website easy to navigate. It’s great to know you’re happy with our competitive pricing and fast, free delivery service.

Your satisfaction really matters to us, and we look forward to serving you again for your Hi-Fi needs. If you have any questions or need assistance, don’t hesitate to reach out!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent subwoofer, efficient delivery

I have been a customer of Frank Harvey since '86 and this was the first time I did online order! Subwoofer arrived couple of days after I placed the order, it was well packaged.
Subwoofer is large and heavy but it's bass, well the family are delighted! So I'm happy.
I may have selected the T9x but it was well over £1k so compromised with the 1205 which was on at a good price point.

May 12, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you so much for sharing your experience with us and for being a loyal customer since 1986, we’re truly honoured to have had your trust and support for so many years!

We’re delighted to hear that your first online order with us went smoothly and that your new subwoofer arrived quickly and in perfect condition. It’s fantastic to know that the bass has brought joy to the whole family, that’s the kind of feedback we love to hear!

The REL HT 1205 is undoubtedly a superb choice, offering incredible performance at an excellent price point. Should you ever have more questions or decide to expand your setup further, we’re always here to help you make the best choice.

Thank you once again for your continued loyalty. We look forward to serving you for many more years!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Excellent 'Customer Service'

Ordered a pair of Mission LX5 Speakers, but sadly ParcelForce Oxford 'did not treat them with care' & they arrived damaged. HiFix subsequently sent a Replacement Set in their own Van & also 'price-matched' a slightly lower price I had subsequently found - So, excellent Customer Service after initially being badly let-down by their Courier.

May 7, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for taking the time to share your experience with us. We’re very sorry to hear that your original order was damaged during transit, and we sincerely apologise for the inconvenience caused.

However, we’re glad we could step in promptly, send a replacement set directly in our own van, and price-match the lower price you found afterward. At HiFix, customer satisfaction is a top priority, and we aim to resolve any issues swiftly to ensure you’re happy with your purchase.

Thank you for your patience and understanding, and we truly appreciate your kind recognition of our efforts to make things right. We hope you’re now enjoying your Mission LX5 speakers to the fullest!

If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re here to help.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Qed reference 40 cables

Wanted to buy some good rca cables between my turntable and amplifier so chose qed reference 40 and the price, quality and sound upgrade was well worth it, very pleased.

May 14, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your great review! We’re delighted to hear that you chose the QED Reference 40 RCA cables for your setup and found them to be a worthwhile investment in terms of price, quality, and sound upgrade.

It’s always rewarding to know that a product has made a positive difference in your listening experience. We’re pleased that you’re very happy with your choice, and we hope your turntable and amplifier continue to deliver amazing sound quality.

Should you ever need further recommendations or assistance, please don’t hesitate to reach out. We look forward to serving you again!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Great prompt service.

Great prompt service following purchase. Delivered in good order
Competitive price

May 13, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your fantastic feedback! We’re thrilled to hear that your purchase experience was seamless and that your order arrived promptly and in good condition. Providing competitive pricing and reliable service is what we strive for, and we’re delighted we met your expectations.

We truly appreciate your support, and if there’s anything else we can assist you with, don’t hesitate to reach out. We look forward to serving you again in the future!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

I’ve been a customer of HiFix for many…

I’ve been a customer of HiFix for many years and they never disappoint each time I make an order

May 6, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for your continued support over the years, your loyalty means the world to us! We’re thrilled to hear that we’ve consistently met your expectations with each order and that you’ve always been satisfied with our service.

At HiFix, we take pride in providing top-notch products and exceptional service to our customers, and it’s incredibly rewarding to hear that we’ve never disappointed you.

We look forward to serving you for many more years to come. If there’s anything you ever need, please don’t hesitate to reach out. We’re always here to help!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery, good communication and product as described.

May 11, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re delighted to hear you were pleased with the prompt delivery, clear communication, and that the product met your expectations.

We really appreciate your support and hope to serve you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

This was my 1st purchase from hifix

This was my 1st purchase from hifix, and I'm sure it wont be my last. Kanto Sub 6, which is excellent. Opted for standard delivery, it was in my hands the day after I ordered it.
I needed a compact subwoofer to to 'fill-out' the sound in my kitchen where my ceiling speakers fall-off towards the base end. I've placed the sub inside a kitchen unit (experimenting with position); while not absolutely ideal is perfectly acceptable and does a great job of elevating my overall enjoyment when I turn the volume up. Definitley a massive improvement on before (crucial to 'tune' the base settings i.e. volume and cut-off frequency to suit your ceiling speakers and maintain overall balance).

May 7, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you so much for sharing such a detailed and thoughtful review of your first purchase with HiFix! We're delighted to hear that you're enjoying your Kanto Sub 6 and that it has elevated your listening experience in your kitchen.

It's great to see you're experimenting with positioning and fine-tuning the bass settings to achieve the perfect sound balance, that’s exactly what makes audio setups so rewarding. We're happy we could provide prompt delivery and a quality product to meet your needs.

We look forward to serving you again soon for your next Hi-Fi adventure! If you need any further assistance or advice, don’t hesitate to reach out.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Fast

Fast, efficient and friendly service

May 8, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're thrilled to hear you were happy with our fast, efficient, and friendly service. Delivering a seamless customer experience is always our goal.

We hope to assist you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your feedback! We’re glad you were pleased with our pricing and found great value in your purchase. Providing competitive prices without compromising on quality is something we always strive for.

We look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Ordered on Thursday morning arrived…

Ordered on Thursday morning arrived next day,outstanding

May 7, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your review! We’re thrilled to hear your order arrived so quickly, we pride ourselves on delivering an outstanding shopping experience from start to finish.

We hope you’re enjoying your purchase and look forward to assisting you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

The ordering process was simple

The ordering process was simple, and the product arrived quickly, earlier than I expected from HiFix's estimate. Carrier tracking was accurate.

May 6, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We're so pleased to hear that you found the ordering process simple and that your product arrived even earlier than expected. It’s great to know the carrier tracking was accurate and provided you with a smooth experience.

We look forward to serving you again soon. If you have any questions or need assistance, don’t hesitate to reach out!

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Just one of best hifi companies still…

Just one of best hifi companies still around with a physical presence and great service.
Bought an ex demo sub at a silly good price and due to the size and weight, was hand delivered to my door by them personally! Doesn't really get any better than that.

May 5, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you so much for such a fantastic review and for your kind words about our store and service. We’re delighted you rate us as one of the best hi-fi companies still with a physical presence – it’s something we’re very proud of.

It’s great to hear you’re pleased with the ex-demo sub . For larger, heavier items we always try to go the extra mile, so we’re really glad our personal hand delivery made a positive impression.

We truly appreciate your support and look forward to welcoming you again, in-store or online.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

fab service

fab service! ordered 3 times with HiFix & perfect service every time

May 5, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your continued support and fabulous feedback! We’re thrilled to hear you’ve had a perfect experience with HiFix not just once, but three times, your loyalty means a lot to us.

We look forward to serving you again and continuing to provide the high level of service you’ve come to expect. Please reach out if there’s anything we can assist you with.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Arrived promptly and was as described

Arrived promptly and was as described .
Stylus was correct model and sounds great .

May 1, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for sharing your feedback! We’re delighted to hear your order arrived promptly and matched the description perfectly. It’s fantastic that the stylus was the correct model and sounds great, your satisfaction is our priority.

If you ever need anything else, don’t hesitate to get in touch. We look forward to serving you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Top class service

Top class service, fast /free delivery, well packaged, kept me well informed on all aspects regarding puchase, and very fairly priced excellent quality goods. I could not be happier. HiFix will be my first choice fo any future needs.

April 30, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you so much for your incredible review! We’re thrilled to know that you had a top-class experience with us, that’s exactly what we aim for. From fast and free delivery to keeping you informed, it’s wonderful to hear that every aspect of your purchase met (or exceeded) your expectations.

It’s an honor to be your first choice for any future needs, and we promise to continue delivering excellent quality goods at fair prices. If there’s ever anything you need, we’re only a call or message away.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Speedy delivery -dispatch was quick and…

Speedy delivery -dispatch was quick and the did exactly what they said they would and very happy with my wharfdale speakers

April 21, 2026
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Reply from HiFix The Hi Fi Professionals

Thank you for sharing your fantastic feedback! We’re so pleased to hear you were happy with our speedy dispatch and that we delivered exactly as promised.

It’s great to know you’re enjoying your new Wharfedale speakers, they’re an excellent choice! We’re grateful for your support and look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

SO FAR THE SIGNING IS SO EASY

SO FAR THE SIGNING IS SO EASY ! ROBERT’S RADIOS SET THE STANDARD AT HOME AND INTERNATIONALLY!TRUSTED IN ALL ARREARS OF INTERACTION ONE HAS WITH THEM FOR PRICE AND ASSURED SWIFT DELIVERY !!!

May 6, 2026
Unprompted review
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Reply from HiFix The Hi Fi Professionals

Thank you for your enthusiastic review! We’re thrilled to hear that your experience has been seamless so far and that Roberts Radios have consistently met your expectations both at home and internationally.

Your trust in us for competitive pricing and swift delivery means so much, and we’ll continue to strive for excellence in every interaction.

Thank you for choosing HiFix – we look forward to serving you again soon.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

Rated 5 out of 5 stars

Quick and good service

Quick and good service

April 21, 2026
HiFix The Hi Fi Professionals  logo

Reply from HiFix The Hi Fi Professionals

Thank you for your kind words! We’re delighted to hear you were pleased with the quick and efficient service.

Your satisfaction is our top priority, and we look forward to assisting you again in the future.

Kind regards,
Frank Harvey
HiFix – The Home of Hi-Fi Excellence

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