Graham turned up on time and without being prompted he put on a pair of shoe protectors to keep our newly fitted carpets clean. We explained what we were looking for but didn’t fully understand how th... See more
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Colwick Business Park, Private Road No 2, Colwick, NG4 2JR, Nottingham, United Kingdom

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Blind puckered & badly creased
Some one coming to investigate in 3 weeks !!
Terrible

Reply from Hillarys
Great advice from Lemur (advisor number 117619) on style and type of blinds for a garden room. Great selection of materials and ordering easy. Quick supply and fitting. Just what I wanted. Excellent service. Thanks 👍

Reply from Hillarys
Paul Atkinson advisor number 120033 is an absolute credit to Hillary’s he has fitted 5 blinds at my new home today.
I had the same blinds at my old home and they have really given me my home feeling back!
Thank you very much!
Cathrine Riley

Reply from Hillarys
TERRIBLE TERRIBLE
after constant calling to get a fitter arranged, the excuse of "we'll call you back" which has been 2 months of me calling weekly. terrible lack of communication and would not suggest this company AT ALL. Emails were also promised to be sent but obviously, no one has reached out to me.
all i need is a date and a fitter. not asking for the world here.
terrible. Cancel if you can. and get the legal ombudsman involved if needed.

Reply from Hillarys
Dean was friendly & helpful. Turned up on time to quote & then to fit & my blinds look amazing. Will defo be using Hillary’s & dean again in the future

Reply from Hillarys
CliveSP 216249
Clive was prompt, polite and very knowledgable. Helped us to make the right choices. Looking forward to seeing our shutters in place. Thank you.

Reply from Hillarys
Peter kept to the appointment time. He gave really good advice, discussed options and practical solutions. Felt like the appointment wasn’t rushed.

Reply from Hillarys
We had Steve out from Hillary’s to go through our options and advise us on what would look best.
He was very polite and very informative on there different styles.
We got prices up for 2 large windows of our house and was pleased with the reasonable price for what we had chosen.
We look forward to having them fitted and would recommend to anyone looking for quality shutters.
MEXASP
120166

Reply from Hillarys
Laylasp 119994
Katherine was a superstar. She shared options that worked for us and was very patient explaining everything. It was very pleasant experience.

Reply from Hillarys
We have used Hillary's over several years. Darren, our local representative,is highly efficient and friendly. He is totally reliable & is a pleasure to deal with and has given us excellent advice over the years.

Reply from Hillarys
Easy to book an appointment, all fitted within 2 weeks, I will definitely use again

Reply from Hillarys
Great visit and advice from Randall 119118 on a bathroom blind for privacy requirements and could handle moisture created in this room. Roller blind fitted today and it looks and fits great and should do the job exactly as expected. Professional and friendly, would recommend and come back for further window fittings when I need them.

Reply from Hillarys
So, Hillary's sent a new chap round. Very nice chap, seemed to know what he was talking about. He told us the brackets for our blind were faulty and would all need replacing, and that he'd seen this several times with this type of blind.
Which somewhat flies in the face of Hillarys customer service assuring that this is not a common fault so we absolutely don't need to just get a refund and find someone else to fit a blind that works (£2k blind, remember, see parts I-VIII).
He says he'll order the new brackets and call us the next day. He doesn't. We give it a week. Still nothing, so I call Hillarys again. They say there is no "open ticket" at our address. After six visits for a faulty blind that is still not fixed.
Again the very nice lady is very nice. But says they can come on September 29th to fix it.
Wait, what? When we ordered these blinds – let us not forget that you have done our whole flat, not just the broken one – you were round in less than a week to slap them up. Now the most expensive one has fallen down seven times it'll take two months to get the parts????
Why not get the right parts before you fit it? We could have waited if you'd just said you need time for parts rather than fitting one that fell down every 10 days.
Anyway, nice lady said she'd try and expedite the parts and call me back. That never happened, so I just called you again.
It does appear we are booked in for September 29, hopefully with parts that make the blind stay up. I'll believe that when I see it to be honest, as you appear to know you fit blinds with substandard parts and then only order the right parts if someone keeps banging on at you, then make them wait five times longer than it took to get the substandard one fitted in the first place.
This has been a terrible, and very expensive, experience.
Stay tuned until September 29, when I hope we might have a functioning blind. Since this guy seems to know what he's doing I might ask him about the bedroom one too since you charged us for a blind you recommended, then said you couldn't fit as it broke when you tried (you eventually refunded but it took a fight) and then replaced it with one that doesn't fit the window (which you did obviously charge for, but at least it's there, unlike the first one we paid for and had to fight tooth and nail for a refund for because you HADN'T PUT IT UP!!!)
Awful, awful company.

Reply from Hillarys
Fantastic job... Lee (ELSE HDI 120078) was very professional and impeccably tidy. The blinds look great! Very efficient

Reply from Hillarys
The gentleman who ordered and fitted my blinds was very efficient polite and made the experience fine

Reply from Hillarys
Quick and efficient. Very helpful communicative installer/agent. Made it all so easy

Reply from Hillarys
Excellent service from measurement to fitting of the blinds ,very pleased with the finished product.

Reply from Hillarys
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