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Hillarys Reviews 

144,299
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 32,013 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the local advisors and fitting staff are extremely professional, friendly, and polite during home consultations. People also love the wide selection of quality fabric colors and designs, praising the smooth, careful, and tidy installation process. However, some customers also noted difficulties getting through to customer service by phone or experiencing frustrating delays when requesting product repairs. A few reviewers additionally shared negative experiences involving faulty parts, broken operating chains, or blinds letting in unwanted light due to narrow sizing.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing team members as professional, polite,... See more

Service

Consumers find service to be positive throughout the entire process from start to finish. Reviewers... See more

Product

Clients share positive opinions on product quality, noting that items such as blinds and curtains are... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the products and... See more

Customer service

Users describe ambiguous interactions with customer_service, noting a wide range of vastly different... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Graham turned up on time and without being prompted he put on a pair of shoe protectors to keep our newly fitted carpets clean. We explained what we were looking for but didn’t fully understand how th... See more

Company replied

Rated 5 out of 5 stars

Our advisor John IDAHO 116707 was very professional. He gave us 20 mins heads-up and arrived on time. We wanted quotes for skylight windows but due to his knowledge about products, materials and col... See more

Company replied

Rated 5 out of 5 stars

The only person in Hilary’s who kept in contact with me , was professional friendly and did an amazing fitting of my fly screen was a fitter called Lee . Nothing was too much trouble . Thank you Lee f... See more

Company replied

Rated 5 out of 5 stars

We have seen Mike twice now. The first time when he came to measure up and talk us through the whole fitting procedure for new shutters. We had quite a few questions because of existing curtain fitt... See more

Company replied


Company details

  1. Window Treatment Store
  2. Awning Supplier
  3. Blinds Shop
  4. Curtain Store
  5. Garage Door Supplier
  6. Interior Designer

About Hillarys

Written by the company

Hillarys - For the window wise

We've been transforming homes across the country for more than 50 years with made to measure blinds, curtains and shutters that look good, fit perfectly and are up to the challenge of everyday life. It's why the window wise choose Hillarys - measuring and fitting is always included and everything is tailor made.

Our advisors can also help you transform your outdoor space too, because helping you be total home happy is what makes us tick. Our Exterior range includes electric garage doors and awnings and pergolas for your garden. Our advisors will guide you through the options for your home with their technical know-how, and they’ll take care of the installation.

Book a free in-home appointment at a time that suits you and our team of friendly expert advisors bring our full range of samples for you to choose from, helping you find the right solution for your home and your budget. 

Exceeding expectations with great products & excellent service

Written by the company

We care about your home as much as you do. When it comes to fitting, we take pride in getting it just right, which includes tidying up and leaving your home as we found it. We’re always here for you. We never stop caring so ask any question, anytime.

Guarantees & Aftercare

Product Guarantees

We take the greatest of care to make sure that your gorgeous made-to-measure blinds, curtains, shutters and awnings look and fit exactly as they should. And because we want you to be completely satisfied with your window dressings, we offer a full 12 month warranty which starts the moment your products are fitted.

That’s our promise to you that you’re investing in a quality product that’s made to the highest specifications. As part of your warranty we promise to repair or replace any faulty goods free of charge

When you choose stunning made-to-measure shutters, awnings or conservatory blind systems you can be confident that you’re investing in quality craftsmanship that’s built to last. In addition to the standard 12 month warranty, our 5 year peace of mind guarantee is our assurance that our products will stand the test of time.

The 5 year peace of mind guarantee is an extended care plan that starts from the day your window dressings are fitted and extends up to the fifth anniversary of your fitting date. For a nominal call out fee, we promise to repair or replace any faulty shutters, awnings or conservatory blinds completely free of charge.

Contact info

Promotion box for Hillarys

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UP TO 40% OFF SELECTED STYLES

4.7

Excellent

TrustScore 4.5 out of 5

144K reviews

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4.7

All reviews

(144,299)

31,980 reviews in the last 12 months

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Rated 1 out of 5 stars

Blind puckered & badly creased

Blind puckered & badly creased
Some one coming to investigate in 3 weeks !!
Terrible

August 27, 2026
Hillarys logo

Reply from Hillarys

Hi Hazel,

We're sorry to hear about the condition of your blind and the disappointment this has caused. We appreciate that waiting three weeks for an inspection is frustrating.

We can confirm that this is currently the earliest appointment we are able to offer. If an earlier slot becomes available, we will do our best to bring your appointment forward.

Best wishes

Becky

Rated 5 out of 5 stars

Great advice from Lemur (advisor number…

Great advice from Lemur (advisor number 117619) on style and type of blinds for a garden room. Great selection of materials and ordering easy. Quick supply and fitting. Just what I wanted. Excellent service. Thanks 👍

August 27, 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Gary Pocock,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our advisor provided great advice on the style and type of blinds for your garden room. It's fantastic that you found a great selection of materials, that ordering was easy, and that the supply and fitting were quick. We are delighted that you received excellent service and got just what you wanted.

Many thanks Tracey

Rated 5 out of 5 stars

Paul Atkinson is an absolute credit to…

Paul Atkinson advisor number 120033 is an absolute credit to Hillary’s he has fitted 5 blinds at my new home today.
I had the same blinds at my old home and they have really given me my home feeling back!
Thank you very much!
Cathrine Riley

August 27, 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Cathrine,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our team member was an absolute credit and that your new blinds have given you your home feeling back.

Many thanks Tracey

Rated 1 out of 5 stars

TERRIBLE TERRIBLE

TERRIBLE TERRIBLE
after constant calling to get a fitter arranged, the excuse of "we'll call you back" which has been 2 months of me calling weekly. terrible lack of communication and would not suggest this company AT ALL. Emails were also promised to be sent but obviously, no one has reached out to me.

all i need is a date and a fitter. not asking for the world here.

terrible. Cancel if you can. and get the legal ombudsman involved if needed.

August 27, 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Lauren,

Thank you for your feedback. We're sorry to hear about the difficulties you've experienced arranging a fitting appointment and the lack of communication you've described. We understand how frustrating it must be to repeatedly chase updates without receiving the responses promised.

Please complete your details using the link we've sent so we can investigate this further and review the status of your fitting arrangements.

Thank you for bringing this to our attention.

Best wishes

Becky

Rated 5 out of 5 stars

all done very easily and quickly


all done very easily and quickly

August 20, 2026
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Reply from Hillarys

Hi Sue,

We are so glad to hear that everything was done easily and quickly for you. Thank you for sharing your positive experience with us!

Many thanks Tracey

Rated 5 out of 5 stars

Dean was friendly & helpful

Dean was friendly & helpful. Turned up on time to quote & then to fit & my blinds look amazing. Will defo be using Hillary’s & dean again in the future

August 27, 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Jan Place,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our team member was friendly and helpful, and that they turned up on time. We are delighted that your blinds look amazing and that you will be using us again in the future.

Many thanks Tracey

Rated 5 out of 5 stars

CliveSP 216249

CliveSP 216249

Clive was prompt, polite and very knowledgable. Helped us to make the right choices. Looking forward to seeing our shutters in place. Thank you.

August 27, 2026
Unprompted review
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Reply from Hillarys

Hi Karen Halls,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our team member was prompt, polite, and very knowledgeable, helping you make the right choices. We look forward to you enjoying your new shutters!

Many thanks Tracey

Rated 5 out of 5 stars

Peter kept to the appointment time

Peter kept to the appointment time. He gave really good advice, discussed options and practical solutions. Felt like the appointment wasn’t rushed.

August 27, 2026
Unprompted review
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Reply from Hillarys

Hi Michelle Gibson,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our team member kept to the appointment time and provided excellent advice and practical solutions. It's great to know you felt the appointment wasn't rushed.

Many thanks Tracey

Rated 5 out of 5 stars

Polite and Informative

We had Steve out from Hillary’s to go through our options and advise us on what would look best.

He was very polite and very informative on there different styles.

We got prices up for 2 large windows of our house and was pleased with the reasonable price for what we had chosen.

We look forward to having them fitted and would recommend to anyone looking for quality shutters.

MEXASP
120166

August 22, 2026
Unprompted review
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Reply from Hillarys

Hi Poppo,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear about your positive experience and that our team member was polite and informative. It's fantastic that you were pleased with the reasonable price and are looking forward to the fitting.

Many thanks Tracey

Rated 5 out of 5 stars

Laylasp 119994

Laylasp 119994

Katherine was a superstar. She shared options that worked for us and was very patient explaining everything. It was very pleasant experience.

August 27, 2026
Unprompted review
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Reply from Hillarys

Hi Aditi Sharma,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our team member shared options that worked for you and was very patient explaining everything.

Many thanks Tracey

Rated 5 out of 5 stars

We have used Hillary's over several…

We have used Hillary's over several years. Darren, our local representative,is highly efficient and friendly. He is totally reliable & is a pleasure to deal with and has given us excellent advice over the years.

August 19, 2026
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Reply from Hillarys

Hi Linda,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear about your positive experience and that our team member is highly efficient, friendly, and reliable. We are delighted that you have received excellent advice over the years.

Many thanks Tracey

Rated 5 out of 5 stars

Good service

Easy to book an appointment, all fitted within 2 weeks, I will definitely use again

August 27, 2026
Hillarys logo

Reply from Hillarys

Hi Sonia,

We're so glad we could accommodate your booking quickly! We appreciate your kind words and look forward to assisting you again.

Many thanks Tracey

Rated 5 out of 5 stars
Hillarys logo

Reply from Hillarys

Hi Howard Brown,

We are absolutely thrilled to hear that your experience with us was brilliant from beginning to end. Thank you so much for your wonderful feedback!

Many thanks Tracey

Rated 5 out of 5 stars

Great visit and advice from Randall…

Great visit and advice from Randall 119118 on a bathroom blind for privacy requirements and could handle moisture created in this room. Roller blind fitted today and it looks and fits great and should do the job exactly as expected. Professional and friendly, would recommend and come back for further window fittings when I need them.

August 27, 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Shona Dawson,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear about your positive experience and that our team member provided great advice for your bathroom blind. It's fantastic that the roller blind looks and fits great, and we are delighted that you would recommend us and come back for future fittings.

Many thanks Tracey

Rated 1 out of 5 stars

Hillarys Pt IX

So, Hillary's sent a new chap round. Very nice chap, seemed to know what he was talking about. He told us the brackets for our blind were faulty and would all need replacing, and that he'd seen this several times with this type of blind.

Which somewhat flies in the face of Hillarys customer service assuring that this is not a common fault so we absolutely don't need to just get a refund and find someone else to fit a blind that works (£2k blind, remember, see parts I-VIII).

He says he'll order the new brackets and call us the next day. He doesn't. We give it a week. Still nothing, so I call Hillarys again. They say there is no "open ticket" at our address. After six visits for a faulty blind that is still not fixed.

Again the very nice lady is very nice. But says they can come on September 29th to fix it.

Wait, what? When we ordered these blinds – let us not forget that you have done our whole flat, not just the broken one – you were round in less than a week to slap them up. Now the most expensive one has fallen down seven times it'll take two months to get the parts????

Why not get the right parts before you fit it? We could have waited if you'd just said you need time for parts rather than fitting one that fell down every 10 days.

Anyway, nice lady said she'd try and expedite the parts and call me back. That never happened, so I just called you again.

It does appear we are booked in for September 29, hopefully with parts that make the blind stay up. I'll believe that when I see it to be honest, as you appear to know you fit blinds with substandard parts and then only order the right parts if someone keeps banging on at you, then make them wait five times longer than it took to get the substandard one fitted in the first place.

This has been a terrible, and very expensive, experience.

Stay tuned until September 29, when I hope we might have a functioning blind. Since this guy seems to know what he's doing I might ask him about the bedroom one too since you charged us for a blind you recommended, then said you couldn't fit as it broke when you tried (you eventually refunded but it took a fight) and then replaced it with one that doesn't fit the window (which you did obviously charge for, but at least it's there, unlike the first one we paid for and had to fight tooth and nail for a refund for because you HADN'T PUT IT UP!!!)

Awful, awful company.

August 27, 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi Chris,

Thank you for your feedback. We're sorry to hear about the ongoing issues you've experienced and the delays in resolving them.

We'd like to investigate this further and review the history of your case. Please complete your details using the link we've sent, and we'll look into the matter for you.

Best wishes

Becky

Rated 5 out of 5 stars
Hillarys logo

Reply from Hillarys

Hi Olivia Keane,

We appreciate your wonderful feedback. We are so pleased you found our service to be great and efficient. Thank you for taking the time to share your experience.
Many thanks Tracey

Rated 5 out of 5 stars

Fantastic job..

Fantastic job... Lee (ELSE HDI 120078) was very professional and impeccably tidy. The blinds look great! Very efficient

August 27, 2026
Unprompted review
Hillarys logo

Reply from Hillarys

Hi JL,

We truly appreciate your wonderful feedback and the five-star rating! We are so pleased to hear that our team member was very professional and impeccably tidy, and that your blinds look great. It's fantastic that the service was very efficient.

Many thanks Tracey

Rated 5 out of 5 stars

Curtains

The gentleman who ordered and fitted my blinds was very efficient polite and made the experience fine

August 27, 2026
Hillarys logo

Reply from Hillarys

Hi Pam Costello,

We are so pleased to hear about your positive experience and that our team member was very efficient and polite. It's wonderful that they made the experience fine!

Many thanks Tracey

Rated 5 out of 5 stars

Quick and efficient

Quick and efficient. Very helpful communicative installer/agent. Made it all so easy

August 20, 2026
Hillarys logo

Reply from Hillarys

Hi Juliet,

We are so pleased to hear that your experience was quick and efficient. It's wonderful that our installer was helpful and communicative, making everything so easy for you. Thank you for your wonderful feedback and five-star rating!

Many thanks Tracey

Rated 5 out of 5 stars

Excellent service from measurement to…

Excellent service from measurement to fitting of the blinds ,very pleased with the finished product.

August 20, 2026
Hillarys logo

Reply from Hillarys

Hi Andrew,

We are so pleased to hear that you are very satisfied with the service you received, from the initial measurement to the fitting of your blinds. It's wonderful that you are very pleased with the finished product!

Many thanks Tracey

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