Hinterlandtoyota Reviews 2

Hinterland Toyota Beaudesert
Waited a month for work to be done on my Toyota. When the vehicle was inspected I received a call regarding the work and they had the incorrect work sheet. No meaningful work was performed and neither of the two issues the car had been booked in for a month ago were addressed however I was still charged for their incompetence. Do yourselves a favour and find a reputable mechanic and steer clear of the dealerships. You’ll get better service and a competent level of work for a much fairer price…I will be

Toyota Landcruiser 200 Sahara Steering Wheel Failure

I purchased a used 2019 Toyota Landcruiser 200 Sahara privately. It has approx. 92,000 Kms. The vehicle has a premature manufacturing defect in that; the steering wheel leather is now flaking/peeling which is not consistent with normal wear at this age or kilometres, particularly for a premium vehicle. The car has been garaged and maintained in accordance with Toyota’s care instructions, yet the problem persists. The deterioration affects grip and can be a distraction for the driver, which makes this more than a cosmetic issue. Given Toyota’s premium positioning of the Sahara and the top tier prices paid for these vehicles it is reasonable to expect premium durability in materials.

I am now aware from the various 200 series owner’s groups that this is a common issue with these steering wheels and that other owners the same circumstances with new and older versions of the same vehicle have had their steering wheels replaced under warranty. Accordingly, I submitted a warranty claim through Hinterland Toyota. They photographed the premature damage and dispatched a report off to Toyota’s Warranty department. Toyota has not denied the premature degradation to the steering wheel.

Yet this claim was denied on the basis that I had purchased the vehicle from another owner. When I challenged this finding, I was told that someone from Toyota Warranty Department would call me. A week later a person did call but they were unable to explain any reason apart from that mentioned above and could not explain anything beyond the script they were given. They could not explain why the ACL warranty was attached to the owner and not the vehicle as is the convention, nor why it ceased when the vehicle was sold/purchased.

Such rationale does not auger well for anyone buying a pre-owned Toyota vehicle, word of which will now spread quickly in the user groups and the internet.

I now have no choice but to submit an ACL claim to the consumer watchdogs.