Hippo Motor Group Reviews 

Great communication all the way Morgan is a great asset to your company and so througher I got it all sorted in a week.
Thankyou so much .
If all customer services are like yours wow it would be great...
Thanks again
Chris Rose

Really good customer service from Harvie and Matt, made everything very easy and relaxed. Looked into this a few months earlier but let me decide in my own time, never felt pressured

Hi again ,

Awful , car broke down 10 days after 3 months of buying the car , the after sales team are dreadful, I am dealing with Shanon she won’t put me in line with the manager after asking repeatedly for the past 2 weeks . They keep palming me off . Won’t call me back or reply to my emails. Never again !!! I’ve bought cars in Land Rover York and had a fantastic experience they unlike hippo pride them selves with fantastic customer care. I am still awaiting a call back from the manager and please do call me when you see this . Shanon has all my details . It’s the black Range Rover evouge , 2020 MF20TCO regards lee Ann

Raphael and Matt, we're most helpful regarding the supply of a replacement car almost identical to the 640i that had been written off

We had a genuinely excellent experience buying our Kia EV6 from Hippo Peterborough, and a huge part of that was down to Chris and Lewis.
From the outset, both of them were friendly, straightforward and incredibly helpful. There was never any pressure, just a real sense that they wanted us to be completely happy with the car and confident about the whole purchase. Chris in particular went above and beyond to make everything easy for us, answering questions, sorting out the details and making the whole process feel very personal rather than just another car sale.
Lewis was equally helpful and professional, and between them they made what can sometimes be a stressful experience remarkably easy and enjoyable.
We absolutely love the EV6 and came away feeling that we had been very well looked after from start to finish. Good customer service is easy to promise, but Chris and Lewis actually delivered it.
We would have no hesitation whatsoever in recommending Hippo Peterborough, and especially Chris and Lewis. A very well-deserved five stars from us.

The person I dealt with , Warner , who was very polite, he was not pushy at all and replied to all my questions, he was very professional and informative. It was very straight forward and I would recommend hippo and particularly Warner for the service.
Thank you

Good communication from Olivia when making enquiries re a Range Rover Evoke. Pick up from Blackburn all went very smoothly. However I have had a transmission problem and whistling noise coming from the ventilation system. I had the 3 month warranty with A1 issued by HIPPO. On contacting them I became very disillusioned with their service. I was initially told to contact a local Independent garage. Not to go through a main dealer as they don't deal with them. I contacted several independent garages and the response from each was the same: we do not deal with warranty work as very problematic i.e never answer the phone, query work involved, delay payment. On ringing A1 back and explaining the issue I was told they had accounts with Halfords and Quick Fit and to ring them. Both informed me they do not do transmission work. Upto now all this ringing round has taken 90 minutes. The 3rd call through to A1 I was told to go online and search the website: good garage. I selected two garages from this and again was told they do not do warranty work. By now I was extremely frustrated and on my final call to A1 I was put on hold for 17 minutes when they came back with a company in Stockport. I contacted them - they were prepared to do investigate the issues for me but could not do this until 11/09/2026. This has all resulted in me arranging and paying for the repairs myself. To say I am extremely disappointed is an understatement-the warranty is completely worthless!

Liam and George really made our experience very seamless. They helped us with all our queries and helped us find a really nice car. Really pleased with the customer service and speed of service. Would highly recommend!!

Purchased a Mercedes today from Hippo! Absolutely blown away with the customer service from Lewis and Matt! Driving away with my new car today, one happy lady!!

Alan was great! He explained everything regarding the car to my mother and what other documents we needed to complete. My mom was so happy with the service she’s received from Hippo!

Matt K listened to what we wanted. We looked at 5 cars, then decided to test drive 1, which we bought. There was no pressure from him to make a decision straight away. We arranged a time to collect our new car and part exchange our old car. Josh showed us around our new car. He then went through the payment. Very easy. I would highly recommend them and Hippo

I came with my dad to collect his new vehicle. We were extremely early, but Liam shown us to the car to have a look around whilst he got our paperwork.
He then helped my dad (who has dyslexia) slowly explaining the different options of warranty cover and as my dad couldn't decide on the day, has arranged to call back and wrote it in his diary.
His customer service skills were excellent.
He made us at ease with a bit of banter.
He answered my dad's questions as best he could which is all anyone could ask.

Purchased a car from hippo Raphael was our sales person who took care of the whole process from start to vehicle collection.The vehicle was in hippos Blackburn site Raphael got it moved to Peterborough site as we don't live far from Peterborough all the paperwork was processed with ease it was a most enjoyable experience would not hesitate to recommend hippo moter group.

Josh was excellent, handover really easy, thank you hippo and team

Matt was a star !
Listed to us waffling on, explained everything clearly and concisely - would not hesitate to recommend Hippo and Matt - thank you so much !

Matt was really helpful, any queries we had were answered quickly. Thanks for your help.

Hippo was amazing to deal with, especially Josh in the peterbourgh store who made me feel at ease with the whole process and very professional. Also James and Alex from the Blackburn branch who where so helpful ad accommodating even while I was away in Spain and got me the deal I wanted. All in all an incredible company to deal with and will be definitely coming back again.

Great service from Matt & Jacob, highly recommended

Great experience with Akeem and Josh. Very professional, helpful and attentive to all the things we needed with a car!
Highly recommend

I purchased a Citroën C5 X from Hippo Motor Group for £15,050 and travelled around 200 miles to collect it.

Unfortunately, I identified multiple cosmetic defects immediately on collection, including scratches/scuffing and a significant cluster of paint damage. I raised these with Hippo before leaving and the vehicle was taken away for an attempted repair. The issues were not properly resolved.

Hippo initially offered £50 towards a buff and polish and later offered £200 as a goodwill gesture. The damage ultimately required two panels to be professionally resprayed, which I had to arrange using my own protection cover.

What has really disappointed me is the investigation afterwards. Hippo relied on its vehicle inspection when rejecting my complaint, yet the VHC supplied to me records the relevant bodywork and doors as “OK” and does not record the scratches I reported.

I requested the underlying inspection and preparation evidence through a DSAR. Hippo subsequently confirmed that it does not hold a separate 130-point checklist/PDI, additional preparation records, technician notes, pre-handover photographs or a separate audit trail beyond the VHC.

I also paid for Ceramic Coat protection. After questioning whether it was actually applied, Hippo eventually provided a certificate recording an application date. However, when I asked for the underlying evidence of the physical application, I was told they don’t hold technician application records, photographs, application checklists, product records, applicator details or a panel-by-panel application record.

This is particularly concerning because the Ceramic Coat documentation states that pre-existing paintwork marks and blemishes are excluded from the guarantee. Hippo’s position is that the defects were already present before collection, so I have legitimate questions about the condition of the paintwork when the coating was supposedly applied and what protection I actually received.

I’m not saying the coating definitely wasn’t applied. My concern is that I paid for a professional product and there appears to be very little underlying evidence of the work actually carried out.

This has been my first experience buying a car from Hippo and, unfortunately, it has left me extremely disappointed and questioning whether I would ever purchase from them again.

My experience has been that once something goes wrong, getting clear evidence-based answers is extremely difficult. I expected much better from a large motor group.

I am now taking the matter through the appropriate independent complaint process.