Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
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Review summary
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What people talk about most
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I love my new car! David L delivered it to me and was great…. He called an hour and a half before arrival, could answer every question I have about the car and put up with me being over excited! He ex... See more
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Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... See more
Company replied
We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very po... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Outstanding customer service
We part exchanged with Hippo and the whole process was smooth, friendly and customer focussed. Bailey who handled the sale was excellent and incredibly helpful at every point. Overall we had a very positive experience with a more than fair deal to match.
July 8, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Nick,
Thank you for the fantastic feedback! We’re delighted to hear your part exchange experience was smooth, friendly, and customer-focused. It’s great to know Bailey provided such excellent support throughout and helped make the process a positive one. We really appreciate your kind words.
Team Hippo
Hippo motor group have been very…
Hippo motor group have been very helpful from the beginning to the end of the process. Josh assisted me in my car purchase and was brilliant, everything was explained very clearly to me and made easy.
July 8, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Chantelle,
Thank you for the fantastic feedback! We’re delighted to hear Josh made your car purchase such an easy and straightforward experience by explaining everything clearly and supporting you throughout the process. We really appreciate your kind words.
Team Hippo
Great end to end service from Hippo Motor Group
From identifying a car that I liked online over the weekend, through to making the appointment, testing the car and negotiating the best deal and package for me, I was very impressed with the team at Hippo in Blackburn. After sale service has been equally impressive. The team there are professional, friendly, knowledgeable and I felt they went the extra mile to ensure I was entirely satisfied. Can't recommend them highly enough.
July 7, 2026
Unprompted review
Reply from Hippo Motor Group
Thank you for the fantastic feedback! We’re delighted to hear the team in Blackburn provided such professional, friendly, and knowledgeable service from your initial enquiry right through to aftersales. It’s great to know they went the extra mile to ensure you were completely satisfied. We really appreciate your recommendation and kind words.
Team Hippo
Very good
Very good, third car from HIPPO. They make it easy and as stress free as possible.
Driver for collection/delivery was Alan this time. A very good bloke.
July 7, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Danus,
Thank you for your wonderful feedback and for choosing Hippo for your third car. We’re delighted to hear we’ve continued to make the process easy and as stress-free as possible. It’s great to know Alan provided such a positive delivery experience, and we’ll be sure to pass on your kind words. We truly appreciate your continued loyalty and support.
Team Hippo
I wish there was a minus stars
I wish there was a minus stars.
Hippo have provided the most appalling customer service. I bought a £26,000 car from them on 3 Dec 2025 one owner and full dealer service history.
When the V5 came back I was the 4th owner.
They blamed auto trader and said auto trader automatically put one when they are unsure of the number of keepers BS
I have emailed every single person within Hippo most of which don't acknowledge or reply.
It then lost all the oil on my way back from Manchester airport at 10.30pm on my own, when I washed it the black powder coating on the wheels began to peel. The car had respray lines down the passenger side and a misaligned headlight. When I checked Carverticle it had been involved in a non-recorded accident in 2019 totally £3k - £5k they denied all knowledge( I raised this in February) surely they look at history for cars they intend to resell.
I returned to Hippo in March who said it was up to me to activate my extended warranty as they don't have any mechanics themselves to repair vehicles. Fawaad the Sales Manger has fobbed me off from the very first day I raised my complaint.
The oil repair took 6 weeks even though they said they had the parts after 2 weeks and the wheels still haven't been done. They offered no compensation, or redress at all, I said I wished to reject before my 30 days and they refused and said I had to allow them to repair the car.
Aftersales is none existent, they have lied about the vehicle from the very beginning, I have tried to escalate it to the Chairman CEO etc and nobody replies. The car has gone back in today to have the wheels refurbished which has took them 2 months to arrange, they said they said they would use a 3rd party, then said they wouldn't, said they would arrange a hire car but I would have to get a taxi the couple of miles round the corner to collect it - (thankfully enterprise are far more customer friendly and collected me) when I dropped the car off and told him all 4 wheels need doing he then said it needs to go to a 3rd Party!!!! We have spent a month arguing over 3rd parties to be right back at base.
I would never buy another vehicle from Hippo and advise anyone who maybe thinking of buying from them to think long and hard. The company sell anything and everything and genuinely don't care about you regardless of the original purchase price.
Please do point out which areas you don't agree with. I have no need to lie all I have stated is true and correct so please don't insinuate otherwise.
July 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Sam,
We’re sorry to read your review and understand this has been a frustrating experience.
We have reviewed your concerns in detail and have continued to work with you directly to address the matters raised. While we do not agree with all points made, we appreciate your feedback and will continue to communicate with you through the appropriate direct channels.
Thank you - Team Hippo
So easy from start to beginning both…
So easy from start to beginning both James and Matt Have been amazing and have Left no stone unturned to get me what I want . Very easy to talk to and hippo group in my eyes are a al5star company
July 5, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jamie,
Thank you for your wonderful feedback. We’re delighted to hear James and Matt made the process so easy from start to finish and went above and beyond to help you find exactly what you wanted. It’s great to know they were easy to talk to and that you consider Hippo a five-star company. We truly appreciate your kind words and support.
Team Hippo
Very friendly representative
Very friendly representative, Josh. Helped me understand everything and went through everything with me. Thank you
July 4, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Rhian,
Thank you for your feedback. We’re delighted to hear Josh was friendly and took the time to explain everything clearly, ensuring you understood the whole process. We really appreciate your kind words and support.
Team Hippo
Very informative and answered any…
Very informative and answered any questions that I had. Pick up of the vehicle was easy and fuss free. Would recommend.
July 4, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Lee,
Thank you for your feedback. We’re delighted to hear all your questions were answered and that collecting your vehicle was easy and fuss-free. Your recommendation means a great deal to us, and we truly appreciate your support.
Team Hippo
Josh and Warner down at Peterborough…
Josh and Warner down at Peterborough have been absolutely amazing. They helped me out from the minute I walked it.
Really great experience.
July 4, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your wonderful feedback. We’re delighted to hear Josh and Warner at our Peterborough branch looked after you so well from the moment you walked in. It’s great to know they made your experience such a positive one. We truly appreciate your kind words and support.
Team Hippo
Matt (Knowles) was really friendly and…
Matt (Knowles) was really friendly and helpful. Understood what we were looking for, didn’t try to push us to anything outside of our budget. Suggested a car they didn’t have in that he thought would be better for us. Communicated when he said he would.
Made it a stress free easy journey.
July 4, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Kirsty,
Thank you for your wonderful feedback. We’re delighted to hear Matt Knowles was friendly, helpful, and took the time to understand what you were looking for without any pressure. It’s great to know his communication and advice made the whole process easy and stress-free. We truly appreciate your kind words and support.
Team Hippo
Great experience at hippo
Great experience at hippo, george and Liam was great to work with very happy with the service will return to buy again
July 4, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Darren,
Thank you for your wonderful feedback. We’re delighted to hear you had a great experience with Hippo and that George and Liam were a pleasure to work with. It’s fantastic to know you were so happy with the service, and we look forward to welcoming you back in the future.
Team Hippo
Reply from Hippo Motor Group
Hi Adam,
Thank you for your feedback. We’re delighted to hear you received excellent service and that both you and your dog were made to feel so welcome. We really appreciate your kind words and support.
Team Hippo
Max at hippo was really helpful
Max at hippo was really helpful, and helped me get a good choice of car which I wanted ,lease process was easy to set up and car was delivered on time ,all round customer care was excellent,many thanks Max
June 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Stephen,
Thank you for your wonderful feedback. We’re delighted to hear Max was so helpful in finding the right car for you and that the leasing process was easy from start to finish. It’s great to know your car was delivered on time and that you received excellent customer care throughout. We’ll be sure to pass on your kind words to Max. Thank you for your support.
Team Hippo
Came in today to get my new car
Came in today to get my new car. Got seen instantly by Josh, who got everything sorted really quickly and really simply for me!
July 3, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jonathan,
Thank you for your feedback. We’re delighted to hear Josh looked after you straight away and made collecting your new car quick and simple. We really appreciate your kind words and support. Enjoy your new car!
Team Hippo
Josh & Jonny excellent
Josh & Jonny excellent, efficient service. Thanks
July 3, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear Josh and Jonny provided excellent, efficient service. We really appreciate your kind words and support.
Team Hippo
Great experience,process made…
Great experience,process made effortless by Matt at Peterborough and simple from George in Blackburn…simple process made easy,approachable friendly helpful,can’t recommend more
July 3, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Brian,
Thank you for your wonderful feedback. We’re delighted to hear Matt in Peterborough and George in Blackburn made the process effortless from start to finish. It’s great to know they were friendly, approachable, and helpful throughout. Your recommendation means a great deal to us, and we truly appreciate your support.
Team Hippo
Connor and Matt where professional and…
Connor and Matt where professional and clear good comms and pleasant
July 3, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Andrew,
Thank you for your feedback. We’re delighted to hear Connor and Matt were professional, communicated clearly, and were pleasant throughout your experience. We really appreciate your kind words and support.
Team Hippo
Hippo were superb!
Both Bailey and Matt were excellent.
Clear instructions very knowledgeable and a pleasant experience.
Recommend both highly.
July 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Ian,
Thank you for the fantastic feedback! We’re delighted to hear Bailey and Matt provided such clear, knowledgeable, and pleasant service throughout your experience. We really appreciate your recommendation and kind words.
Team Hippo
Liam from hippo motor group got my new…
Liam from hippo motor group got my new Audi a4 avant sorted and handed over very efficiently and he was very friendly to deal with and answered all off my questions 5 star service.
July 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Paul,
Thank you for the fantastic feedback! We’re delighted to hear Liam provided such friendly and efficient service and was able to answer all your questions. We really appreciate your kind words and hope you enjoy your new Audi A4 Avant.
Team Hippo
Excellent service from Lewis and Mat
Excellent service from Lewis and Mat, they found the perfect car for me, would definitely recommend for future buyers.
July 2, 2026
Unprompted review
Reply from Hippo Motor Group
Hi George,
Thank you for the fantastic feedback! We’re delighted to hear Lewis and Matt found the perfect car for you and provided excellent service. We really appreciate your recommendation and kind words.
Team Hippo
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