Handover specialist Josh had showed me the car before signing the documents. good new tyres,and happy in general with the car condition. Only one thing is there no floor mat and spare tyre provide.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Graham delivered my new car, very professional and courteous. Explained all the paperwork before signing. The whole experience with the HIPPO Group has been a positive one.
Company replied
Had a great experience from the get go. Crystal was amazing in helping me get a new car whilst helping sort the return of my old one and on the day of transfer Raphael was efficient, polite and inform... See more
Company replied
Firstly, Kamaal Havid is an exceptional broker at Hippo and I am now on my second vehicle from the group! He is helpful, informative and really does have a level of honestly and straight talking that... See more
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Company details
About Hippo Motor Group
Written by the company
Welcome to Hippo Motor Group
Hippo Motor Group is one of the UK’s leading automotive specialists, helping customers find, finance, lease and drive away in the perfect vehicle.
As a family-owned business with more than 60 years of experience in the motor trade, we’ve built our reputation on delivering expert advice, great value and a hassle-free experience from start to finish.
Whether you’re looking for:
- Personal car leasing
- Business car leasing
- Vehicle finance
- New and used cars
- Vans
- Prestige vehicles
Our award-winning team is here to help every step of the way.
From first enquiry to vehicle handover and aftercare support, we aim to make the whole process simple, transparent and enjoyable. Every vehicle prepared by Hippo goes through rigorous quality checks at our state-of-the-art preparation centre, giving customers confidence in their next vehicle.
We’re proud to support thousands of motorists across the UK with access to a wide choice of vehicles, nationwide delivery, dedicated account managers and flexible finance solutions.
If you’ve experienced Hippo Motor Group, we’d love to hear your feedback. Your review helps us continue improving and helps future customers choose a company they can trust.
The perfect vehicle. The right deal. The Hippo experience.
Contact info
United Kingdom
- www.hippomotorgroup.com
4.3
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Raphael was amazing
Raphael was amazing. Informative, allowing for a smooth handover.
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Josh,
Thank you for your feedback. We’re delighted to hear Raphael was so informative and helped make your handover smooth and straightforward. We really appreciate your kind words and support.
Team Hippo
Great service from start to finish
Great service from start to finish . Would highly recommend
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Joshua,
Thank you for your feedback. We’re delighted to hear you received great service from start to finish. Your recommendation means a lot to us, and we really appreciate your support.
Team Hippo
I was a little early for my appointment…
I was a little early for my appointment but Matt was fantastic talking me over working of car and was easy to talk to told me everything about my new car he is a credit to the company
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Barrie,
Thank you for your feedback. We’re delighted to hear Matt made your appointment such a positive experience. It’s great to know he took the time to explain the workings of your new car, answered your questions, and made everything easy to understand. We’ll be sure to pass on your kind words, as comments like yours show why Matt is such a valued member of the team. Thank you for your support.
Team Hippo
Very good service every thing went…
Very good service every thing went smoothly highly recommend hippo
June 10, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Patryk,
Thank you for your feedback. We’re delighted to hear everything went smoothly and that you received very good service throughout. We really appreciate your recommendation and support.
Team Hippo
Really good and hard working workers…
Really good and hard working workers that are very nice
June 9, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Elliott,
Thank you for your feedback. We’re delighted to hear you found our team hardworking, friendly, and a pleasure to deal with. We really appreciate your kind words and support.
Team Hippo
Liam was a great person
Liam was a great person, he really helped us to get the best deals for the car and it was a great experience at the site.
June 9, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Riya,
Thank you for your feedback. We’re delighted to hear Liam provided such great support and helped you secure the best deal for your car. It’s wonderful to know you had a positive experience during your visit and felt well looked after throughout. We really appreciate your kind words and support.
Team Hippo
Everything was very well explained
Everything was very well explained, also very helpful with explaining gadgets in car, no pressurising!
June 9, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Darren,
Thank you for your feedback. We’re delighted to hear everything was explained clearly and that you found the team helpful when demonstrating the features and technology in your car. It’s great to know you felt comfortable throughout the process with no pressure, allowing you to make decisions at your own pace. We really appreciate your support.
Team Hippo
Alan Thomson who delivered the car was…
Alan Thomson who delivered the car was a nice chap. Very polite, patient and helpful. Very knowledgeable also. A very smooth experience. Great delivery service.
June 8, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Sarah,
Thank you for your feedback. We’re delighted to hear Alan Thomson provided such a smooth delivery experience. It’s great to know he was polite, patient, helpful, and knowledgeable throughout. We really appreciate your kind words and support.
Team Hippo
Reply from Hippo Motor Group
Hi Romie,
Thank you for your feedback. We’re delighted to hear you had a great experience. We really appreciate your support.
Team Hippo
Fantastic service Matt was very…
Fantastic service Matt was very informative and polite. Sorted everything out for me couldn’t of asked any better
June 7, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear Matt provided fantastic service and was both informative and polite throughout your experience. It’s great to know everything was sorted smoothly for you. We really appreciate your support.
Team Hippo
Raphael was very professional and…
Raphael was very professional and answered all are questions
Very good service
June 7, 2026
Unprompted review
Reply from Hippo Motor Group
Hi James,
Thank you for your feedback. We’re delighted to hear Raphael was very professional and took the time to answer all your questions. We really appreciate your support.
Team Hippo
Liam was fantastic
Liam was fantastic! 5 start service. He kept us calm and assured during our hand over process. It all went smoothly.
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Joshua,
Thank you for your feedback. We’re delighted to hear Liam provided fantastic 5-star service and helped keep you calm and reassured during the handover process. It’s great to know everything went smoothly. We really appreciate your support.
Team Hippo
Matt was very helpful with helping me…
Matt was very helpful with helping me purchase my new car.
May 23, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Carley,
Thank you for your feedback. We’re delighted to hear Matt was very helpful in assisting you with your new car purchase. We really appreciate your support.
Team Hippo
Reply from Hippo Motor Group
Hi Phillip,
Thank you for your feedback. We’re delighted to hear you found the service really helpful and polite. We really appreciate your support.
Team Hippo
liam was very professional and very…
liam was very professional and very friendly and approachable
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Aimi,
Thank you for your feedback. We’re delighted to hear Liam was very professional, friendly, and approachable throughout your experience. We really appreciate your support.
Team Hippo
Very helpful staff
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Christine,
Thank you for your feedback. We’re delighted to hear you found the staff very helpful. We really appreciate your support.
Team Hippo
Volvo
Went in to view a car i liked and brought the process and care olivia provided during the process was outstanding i will be coming back again when needed
Thanks Olivia
Nathan
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Nathan,
Thank you for your feedback. We’re delighted to hear Olivia provided outstanding support throughout your visit and purchase process, and that you felt well looked after from start to finish. It’s great to know you’d be happy to return again in the future. We really appreciate your support.
Team Hippo
Great company Matt explained everything…
Great company Matt explained everything well would highly recommend
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Patricia,
Thank you for your feedback. We’re delighted to hear Matt explained everything clearly and that you had such a positive experience with us. We really appreciate your recommendation and support.
Team Hippo
Excellent service and very helpful from…
Excellent service and very helpful from start to collection of the car 👍
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi,
Thank you for your feedback. We’re delighted to hear you received excellent service and found the team very helpful from start right through to collecting your car. We really appreciate your support.
Team Hippo
Josh very friendly and professional top…
Josh very friendly and professional top guy
June 6, 2026
Unprompted review
Reply from Hippo Motor Group
Hi Jon,
Thank you for your feedback. We’re delighted to hear Josh was very friendly and professional throughout your experience. We really appreciate your support.
Team Hippo
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