Welcoming courteous staff (Kaye and Alex, previously Mark). On time, thorough and speedy, gave great explanations. Had a chat about fast cars with Alex too. Used them a couple of times now, and this w... See more
Company replied
Location
Switch locationUnit 5, Carrosserie House, Harmire Enterprise Park, DL12 8XT Barnard Castle, Durham, GB
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See what reviewers are saying
We had a puncture alert on the A66 whilst travelling to Scotland. The satnav took us to HiQ in Barnard Castle. The staff were really helpful, calmed us down, checked the car and fixed the problem. No... See more
Company replied
The customer care was excellent. I pulled up to the facility without a booking and was greeted immediately by Alex. I had a slow puncture and had fully expected to need to return at an agreed time. Af... See more
Company replied
Have unexpectedly had to use the Barnard Castle branch twice in the same week. Got two fitted, only to be told I needed two more. This financial pain was offset - as much as it could be - by the 5* cu... See more
Company replied
Company details
About HiQ Tyres & Autocare - Barnard Castle
Information provided by various external sources
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Contact info
Unit 5, Carrosserie House, Harmire Enterprise Park, DL12 8XT, Barnard Castle, Durham, United Kingdom
- 01833 695666
4.7
Excellent
30 reviews
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Reply from HiQ Tyres & Autocare - Barnard Castle
Thank you for this great review, David :)
Very welcoming behaviour by Mark
Very welcoming behaviour by Mark. Prompt and very efficient service from technicians and office staff. Tyre arrived on time. We would totally recommend Barnard Castle HiQ Tyres & Autocare.
July 8, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
Thank you for taking the time to leave us such a fantastic review and recommendation Jeanette :)
Brilliant service
The second time I’ve used them now and the team are great from reception to departure. Mark has done both of my cars both times and he’s a true professional. Very thorough and keeps you informed of every aspect of the tire change. Great place. Wish I wasn’t moving to Scotland!
July 2, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
Hi Darrin, thank you for visiting us and leaving the team at HiQ Barnard Castle such a great review!
trust continued
The team, as always, technically efficient and price effective especially when I have to ask Kaye, on the front desk, to remind me what I am having repaired. Its important to able to validate a mainline garage service advisory list of £1000 plus VAT, down to what actually needs doing at £112 including VAT.
John Hay
April 18, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
Hi John,
Thank you for taking the time to leave us such an excellent review. This means a lot to us and we'll be delighted to help again :)
Superb from start to finish!
Unexpected tyre repair needed and they got me in asap, super friendly and helpful service and sorted everything out super quickly! Very happy with the superb service! Thank you!
April 13, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
We're always glad to provide a friendly and helpful service Emily. Thank you for your great review!
Had my 4 tyres fitted and a tracking…
Had my 4 tyres fitted and a tracking check done today and I could not fault the service.
Fast efficient and very friendly staff will be using again in the future.
February 21, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
Thank you for taking the time to leave us such a brilliant review Andrew! We really appreciate it.
Great service with really helpful staff…
Great service with really helpful staff at Barnard Castle
October 16, 2023
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
We will always be glad to help! Thank you for your kind review.
I had my mot done this morning all…
I had my mot done this morning all staff were very pleasant and very helpful, very efficient and service with a smile.
October 3, 2022
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
Denise, thank you for your lovely feedback!
#customerserviceweek2022
Customer service
Very satisfied with customer service, helpful and pleasant would recommend 100%
August 10, 2021
Unprompted review
Reply from HiQ Tyres & Autocare - Barnard Castle
Hi Malcolm,
Thank you for taking the time to leave us a fantastic review, we really appreciate it.
Kind Regards,
HiQ Team
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