Friendly and helpful staff, no problem dealing with my request. One puncture repair and two tyres, I was kept informed of what was going on by Declan, this is the second time I have used this company... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Top service from all of team at HiQ Birtley, from Daniele on reception to Declan the fitter who serviced my car. I wanted a specific tyre fitted, which wasn’t available from stock, but ordered at 5... See more
Company replied
Superb service from the team here especially Craig who went so far out of his way, I can't begin to thank him for his outstanding support! This is what outstanding customer service looks like!! Top bl... See more
Company replied
The team at Birtley HiQ were really brilliant. They helped me straight away with a puncture and were friendly and efficient. First class service and highly recommended.
Company replied
Company details
About HiQ Tyres & Autocare - Birtley
Information provided by various external sources
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Contact info
Portobello House, Portobello Road, DH3 2RY, Birtley, United Kingdom
- +44 191 490 6228
4.4
Excellent
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful staff
Friendly and helpful staff, no problem dealing with my request. One puncture repair and two tyres, I was kept informed of what was going on by Declan, this is the second time I have used this company and I would recommend HiQ to family and friends, A+.
May 13, 2026
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Hi there, thank you for your recommendation! We truly appreciate your kind words about our friendly and helpful team. We're so pleased we could assist with your tyre needs and keep you informed.
Tyre Change on VW Polo
Top service from all of team at HiQ Birtley, from Daniele on reception to Declan the fitter who serviced my car.
I wanted a specific tyre fitted, which wasn’t available from stock, but ordered at 5pm from a wholesaler one day, and fitted at 10.30am the following day - all at a competitive price. Can’t ask for more, so this business is my choice for all tyre needs on our family cars.
April 1, 2026
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Hi Paul, we're happy to hear that you received top-notch service! It's great to know that you were pleased with our quick turnaround in getting your specific tyre and that you found our pricing competitive.
Outstanding service from the team at…
Outstanding service from the team at Birtley HiQ depot.
November 30, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for leaving our team this brilliant review!
Technician was professional and…
Technician was professional and curtious start to finish explained were fault was and tyre fitted in no time at all
November 14, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for taking the time to leave us such a great review, Shaun! Our team aim to always provide a professional service, so your review means a lot to us!
Super helpful service from Liam
Super helpful service from Liam. Would recommend
November 11, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for leaving us this kind review, Alix!
Had a puncture in middle nowhere
Had a puncture in middle nowhere . Called came very quickly and done a great job thanks To the lad think his name was John 👍
October 31, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for taking the time to leave us such a fantastic review, Vickie! We are so pleased we were able to help you with your puncture!
Commercial truck tyre blow out
Called the guys out for a roadside blowout on my trailer 385/65 22.5 and they arrived quick and only took 15 minutes from start to finish and I was on my way. Can't ask better than that
October 29, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
We are always happy to help out! Thank you for your kind review, Marcus!
Couldn't have been happier with my…
Couldn't have been happier with my visit. I'd never been before but would highly recommend after one visit!
October 12, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for your kind words of recommendation, Michael! We are so pleased to hear that you were happy with the service you received!
Reply from HiQ Tyres & Autocare - Birtley
Thank you for your review, Paul!
Superb service from the team here…
Superb service from the team here especially Craig who went so far out of his way, I can't begin to thank him for his outstanding support! This is what outstanding customer service looks like!! Top bloke and pricing was excellent too!!! 🌟 🌟 🌟 🌟 🌟 ...
May 18, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for taking the time to leave us such a fab review Keith! We will always be glad to help.
Brilliant team at HiQ Birtley/Washington
The team at Birtley HiQ were really brilliant. They helped me straight away with a puncture and were friendly and efficient. First class service and highly recommended.
January 31, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for taking the time to leave us such a fantastic review Christine! We really appreciate your business and kind words of recommendation.
Very efficient brilliant customer…
Very efficient brilliant customer service and even got a free coffee whilst waiting
10/10
January 19, 2024
Unprompted review
Reply from HiQ Tyres & Autocare - Birtley
Thank you for taking the time to leave us such a great review Jay!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.