HiQ Tyres & Autocare - Enfield Reviews 

Great staff and service. My 2nd time in here. All good.

Booked car in for MOT and service. Antonio and team were great. Very good communication and well priced. Highly recommended for servicing and MOT

Thanks Antonio and the guys I had a problem with another garage re tyre pressure sensors, they sorted the problem straight away no fuss

Good fast service and great customer service

Just want to say a massive thank you to AJ and the team how you guys helped me and my family was unbelievable and will never forget fixed my gearbox and clutch. Great customer service I would highly recommend these guys to anyone thank you guys so much 🙂

Put my car in for mot and service 9am in the morning and was told it would be ready by noon. got a call at 1040am to say the 2 front tyres needed replacing and I gave them the go ahead,I asked how long extra it would take and was told I hour, at 2pm I phoned and was told the car would be ready in 45minutes but they would phone me. 3.47pm they phoned to say the car was ready.
when I went to pick up the car I asked why it took 4hours to replace 2 tyres but the guy would not give me an explanation, just kept saying that they Told me they would phone me. I again asked why it had taken so long but he would not give me an answer. I paid the bill and asked for my car and he told the another member of staff it was parked on the main road and that I could find it myself and that I was a PR***.I then had to spend 30 minutes searching a main road in Enfield looking to find my car and it turned out that they had parked on a side road. I have never been treated this shabbily before and will never use this company in the future .Rude and totally inefficient staff.

Enfield Garage. Tyre change - Jaguar

I just wanted to send a message of thanks to Antonio and the team for the polite and excellent service I received today. Antonio kept me informed throughout the progress of works and I drove away feeling very happy and pleased.
I have recommended this garage to a family member who plans to book his car in soon.

Please pass on my thanks to Antonio. Much appreciated.

Took my mums 2010 focus in for mot. Friendly helpful staff,no hassle no fuss. Extremely quick service and at a very decent price.

Always a great experience when I come here. Staff are friendly, honest and knowledgable. I never feel cheated and always come back even though I’ve moved from the area.

Avoid at all costs!!! Take the genuine bad reviews seriously.

Booked an MOT online on the 11th of December 1st drop AM. Got a WhatsApp video sent with a list of work that apparently needed to be done to pass the MOT. Which included the below:

1) "SLIGHT" oil leak coming from top of Engine

2) Two front anti roll bar links as there was "SLIGHT" play. He mentioned this causes knocking (which I have never experienced whilst driving).

3) Two new rear tyres.

4) Handbreak adjustment. (I've never had any problems with the hanbreak being too high or loose).

I have the video on hand, but I am unable to post it because I am only able to add photos to this review.

In my past experience and after doing research online; anything that is "SLIGHT" is an advisory not a fail. IF it's "EXCESSIVE" then it's a fail. I'm very sure these were not even advisories, he was making it up as he went along! I have a video to prove the mechanic saying the word slight for two things.

The mechanic at Hiq Enfield who sent me the report called me, he added one more thing to the list, which was.... 5) Winscreen washer Jets needs adjusting. I knew this was a lie because I had it adjusted by a mechanic the week before when my vehicle was serviced. When I mentioned this fact, it magically disappeared off the list.

I specifically asked him if all the things he mentioned was an MOT fail, he replied YES rather reluctantly, saying that everything mentioned above was a fail. I find this extremely hard to believe because I get my car serviced a week or two before the MOT. On this occasion I chose HIQ because they has the cheapest offer (£25).

At the end of all of this I got hit with a ridiculous bill and it so bad I do not even want to mention the price (£775 Excluding MOT). However, on the database it shows that on the day my vehicle passed without a fail or ANY Advisories or Fails as shown in the picture. How is this possible??? I was told that my vehicle will fail if the work was not carried out but this obviously was not the case. Some serious questions need answering, I will be taking this further. Absolutely disgusting!

AVOID AVOID AVOID!!! The worst service and rude staff. This might be a long review, but we're so angry and frustrated. I suspect they didn't even change a single thing that they claim they did.

I would honestly say to avoid using them as they clearly can't fix seemingly simple problems or just aren't ordering genuine parts. We sent our car in as we were experiencing an issue with the accelerator/battery and also to get a major service at the beginning of April. After charging us to fix certain things then claiming they found the fault (they said they needed to change the accelerator) they needed to order the part so kept the car for longer. They claimed to fix it and then we had to pay for all the services (over £1200) before they finally returned the car 3 days later. That same evening that they returned it, I turned the car on and the exact issue we sent it in for that they CLAIMED to have fixed persisted so we called them back. Bear in mind this was a Thursday. They then said they could only pick it up on the following Tuesday, which was annoying but fine. They picked it up on the Tuesday, we didn't hear from them till Wednesday evening saying that the part they had fitted was faulty and they need to order another one which would arrive Thursday morning. Thursday arrives - same thing. By now we started wondering what is going on as this is all sounding very funny and like they're ordering either second hand or fake parts so we have asked them for proof of ordering the parts from their suppliers so we can check with our car manufacturer (they still have not sent proof, and in fact have blocked our numbers now). They they said they have ordered the part AGAIN to return fix it and return the car to us on saturday by 12pm. Saturday (15th) arrives and they return the car at 7pm. When he returned the car, I asked him to wait one second so I could turn it on with him there to just check and he said (and i quote verbatim) "I don't have to wait for anyone" in the rudest, most misogynistic tone. It seemed to be ok when I turned it on at that moment, but they did something to our dashboard that has changed it, which I asked about but he could not give a straight answer. BUT then guess what. This morning (Sunday 16th) the car wouldn't turn on for 3 goes. When I finally get it on, the SAME ISSUE we sent it in for and they claim to have fixed by changing the alternator 3 TIMES has come up again so I cannot drive the car safely. This is absolutely ridiculous and the rudeness and honestly what felt like misogyny we have experienced as paying customers from these people is ridiculous. They have blocked our numbers so can't even really contact them without using someone else's number.

Something clearly isn't right with what they've done with our car. I've taken videos or everything and will be escalating this issue further, as we can't have spent so much money, and have our car out of action due to their incompetency at fixing an issue we sent it to them for without the problem being resolved.

We are STILL expecting an email with proof of order of the parts they supposedly fixed so we can check with our car manufacturer.

Enfield garage did not complete service items requested. Did not change fuel filter but told me they had. Did replace once I showed them. I have no idea if other items were missed too, I can’t check oil quality etc… to cap it off they left fuel pipes loose on new filter so had diesel spewing all over the engine and fixed it myself. Pretty poor experience I’m afraid. No response to official complaint.

Great, same day service at HiQ Enfield, plus they rectified a few problems for me, including a recent engine/traction light issue. They also explained carefully what had gone wrong. Good value for money all around, and great customer service. The car is driving so much better. I now feel much safer driving my grandkids around. Thanks guys :)
Anna Whelan / Enfield

Terrible service, kept car far longer than should have, I suspect they never even looked at for a few days and then they handed car back with a completely unrelated issue and said not their fault. DO NOT USE. UPDATE Customer service asked me to email what went wrong, did this and no reply, not really surprised to be honest!
UPDATE - Still awaiting a reply, now two months! Wish I could amend to 0 stars!

I took my car for a MOT at the end of May. My car was working fine, never failed a MOT.
They guys in Enfield claimed my engine was leaking and billed me nearly £500 at first to "fix problems with the engine otherwise your engine might explode". It took more than 2 weeks. I had to take it back to them after the first time they claimed they had fixed it. As a result, they damaged my car engine.
Now the car failed with the same engine fault, which they claimed they "fixed" in June. I contacted them about a week ago. They said they would have to tow the car to their garage "because the problem is too big". But refused to even give an estimate on when they will do the tow or repair. Simply told me NOT to contact them, but wait for them.
I tried to contact their "Head Office". There is NOT one.
I contacted the Motor Ombudsman. I was told HiQ is NOT a member of any trade union. - A complete sham. The only option is to take them to a small claims court.

AJ and his team are just amazing - so friendly and accommodating, I can't rate them enough! They are several miles away from me and I could go to other garages that are closer but I would rather drive here than go elsewhere, AND, often they have collected and dropped my car to me :)
As a female taking my car to the garage I have found a bit daunting in the past but these guys are very welcoming and although my car has been a bit problematic with some of its issues they have taken it on and got it sorted, and at a fair price too.
JD

Hiq Enfield- 16th July 2022. Used these guys for a couple years now for Mot and Full service and cannot recommend them enough. Fantastic service as always from Antonio, Amjad and the team. See you next year!

I took my daughters car for a mot the car needed so repairs to pass the mot the manager was very helpful in the pricing got the car fixed a few days later the both front tyres had problems which was fitted at the garage the manager was only to pleased to sort out the issue so would recommend this garage we have used the garage for 2 years now wouldn't use any other local happy motoring

Prompt MOT with clear precise action . The fitting of some new tyres was faultless and carried out promptly. Will use the Centre in the future. thanks AJ & the team.