Absolutely terrible experience with CARSA. They’ve had the car longer than I have over the last 8 months. The aftersales service has been shocking from start to finish. The manager is a joke — pro... See more
Company replied
Location
Switch locationunit 1, 124 Dudley Road, B63 3NS Halesowen, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Following below response to our appalling experience review update as follows; received email 08 Dec 2025 stating Halesowen Carsa team will update us by the end of the day. Nobody contacted us,... See more
Company replied
Highly recommend Halesowen branch MOT was done within the hour .
Company replied
Absolutely appalling service. I booked my MOT well in advance, only to discover on the day that the garage had cancelled my appointment — without so much as a phone call, email, or text. I wasted my... See more
Company replied
Company details
About HiQ Tyres & Autocare - Halesowen
Information provided by various external sources
Why Choose Us?
We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.
Excellent Customer Service
Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.
Services
We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.
Click Fit Go
We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.
Transparency
We know how important honest pricing is, so you can expect transparency you can trust.
Award Winning Centres
We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.
Contact info
unit 1, 124 Dudley Road, B63 3NS, Halesowen, United Kingdom
2.6
Poor
7 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely terrible experience with…
Absolutely terrible experience with CARSA. They’ve had the car longer than I have over the last 8 months. The aftersales service has been shocking from start to finish. The manager is a joke — promises of call backs that never happen, and it’s almost impossible to get through on the phones.
Communication has been awful, issues never properly resolved, and I’m still waiting for the car mats that were promised. The whole experience has been stressful and disappointing.
I would give 0 stars if I could. Warning — DO NOT BUY FROM CARSA. Avoid at all costs.
May 9, 2026
Unprompted review
Reply from HiQ Tyres & Autocare - Halesowen
Hi David,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
HiQ Team.
Appalling service
Following below response to our appalling experience review update as follows; received email 08 Dec 2025 stating Halesowen Carsa team will update us by the end of the day. Nobody contacted us, we chased HiQ customer service uk 10 Dec 2025 and still no response. Still as appalling as day 1
Hi Darren,
Thank you for your review. We want to confirm that we are already aware of your complaint, and it is currently being reviewed by the relevant individuals.
We appreciate your patience while this process is underway, and we kindly ask that you avoid posting multiple reviews about the same issue during this time.
Kind Regards, HiQ Team
December 17, 2025
Unprompted review
Reply from HiQ Tyres & Autocare - Halesowen
Hi Darren,
Thank you for your feedback. As you are aware, this matter is currently being addressed by the relevant individuals.
We kindly ask that you refrain from posting any additional reviews while the investigation is ongoing.
Kind regards, HiQ Team
Absolutely appalling service
Absolutely appalling service. I booked my MOT well in advance, only to discover on the day that the garage had cancelled my appointment — without so much as a phone call, email, or text. I wasted my time and rearranged my schedule for nothing.
If this is how they treat customers, I dread to think what their actual workmanship is like. Completely unprofessional, unreliable, and disrespectful of people’s time. I would strongly advise anyone to avoid this garage if you value basic communication and accountability.
September 19, 2025
Unprompted review
Reply from HiQ Tyres & Autocare - Halesowen
Hi there,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
Appalling customer service
Had a flat tyre and ordered a new tyre online yesterday (Sunday) for fitting today (Monday). Recieved both text and email for confirmation of fitting date and time today (3:00pm). I arrived just before 3pm. I spoke to a person who told me that the tyre had not been ordered as the person who orders the tyre was not in today. I would have expected someone to have called me this morning to tell me the tyre could not be ordered. I now have to taketime off work to source the tyre from elsewhere. No apology was given and staff had a "we don't" care attitude. Really appalling overall experience, will not be using this branch.
September 15, 2025
Unprompted review
Reply from HiQ Tyres & Autocare - Halesowen
Hi Suki,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
HiQ Team.
Highly recommend Halesowen branch
Highly recommend Halesowen branch
MOT was done within the hour .
January 10, 2025
Unprompted review
Reply from HiQ Tyres & Autocare - Halesowen
Thank you for leaving us a recommendation, Adam. We are delighted to hear about your great experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.