HiQ Tyres & Autocare - HiQ & Castrol Henley Reviews 

102
TrustScore 5 out of 5

4.8

Fairview Estate, Reading Rd, RG9 1HE Henley-on-Thames, GB


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Rated 5 out of 5 stars

I contacted them in the morning as I’d noticed the previous afternoon that my car’s aircon had stopped blowing cold air. We were at the start of a heatwave so I was keen to get it working asap. They... See more

Company replied

Rated 5 out of 5 stars

The guys at HiQ are very accommodating and very welcoming. Karl on the front desk was super friendly and able to help me out with scheduling me in last minute. Have been to a few garages over the year... See more

Company replied

Rated 5 out of 5 stars

The guys at HiQ were backed up with work due to internet issues yesterday but they still managed to do my MOT, fix the problem when it failed and get me roadworthy again within 2 hours. They are frien... See more

Company replied

Rated 5 out of 5 stars

Ryan and his team are great , lovely , relaxed atmosphere make you feel welcome.I always go back to this team. They Never let me down, been the customer of HiQ in Henley for a while now Probably 5-6... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

Information provided by various external sources

Why Choose Us? HiQ & Castrol Henley is one of the region’s most experienced tyre and autocare businesses. We specialise in the supply and fitting of leading tyre brands such as Goodyear, Dunlop, Michelin, Pirelli, Continental and Bridgestone, whilst offering a range of car services, including: MOT, Car Servicing, AirCon, Wheel Alignment, Exhausts, Batteries, Brakes, Clutches, Cambelts and much more. Engine Warranty Programme With expertise in engine lubrication for over 120 years, Castrol are confident in the quality of their engine oils. No compromises. The warranty is available to customers who have had their car oil changed with selected Castrol EDGE, MAGNATEC or GTX products. BP Target Neutral HiQ & Castrol Henley is the UK’s first independent workshop accredited carbon neutral by bp Target Neutral.


Contact info

  • Fairview Estate, Reading Rd, RG9 1HE, Henley-on-Thames, United Kingdom

  • 01584 817695

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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4.8

All reviews

(102)

2,539 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Great service, very professional outfit.

September 3, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Thank you for the kind review Joshua.

Rated 5 out of 5 stars

Good service

Good service and friendly people.

August 28, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi Jose, thank you for leaving a review about your recent experience!

Rated 5 out of 5 stars

Very trustworthy great service

Very trustworthy great service, we was recommended and not disappointed. Ryan is very welcoming, quick and efficient

August 25, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi Francesca, thank you for visiting us and taking the time to leave this great review.

Rated 5 out of 5 stars

Tyre Change

Very helpful, I came in just for a tyre check to find out 3 of my tyres needed to be replaced and they were able to do the job for me within an hour. Good pricing as well.

August 21, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Thank you for your wonderful review Tom! We're so pleased we could assist with your tyre replacement quickly and efficiently.

Rated 1 out of 5 stars

We were assured the vehicle had been…

We were assured the vehicle had been thoroughly serviced and was very capable to tour France. 5 days into the trip a warning ENGINE FAULT appeared on the dashboard screen. Diagnostic testing revealed abnormal Engine Control Module and Safety and Gateway Module ie. a severely damaged engine (oil pump dysfunction, timing chain, inlet camshaft angle offset).
I am bewildered that these faults were not identified at a full service!

July 17, 2026
Unprompted review
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Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi Scott,

Customer service is extremely important to us here at HiQ.

Please email our Customer Service Team: customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.

We will be glad to investigate this matter further immediately.

Kind regards,

HiQ Team.

Rated 5 out of 5 stars

Was greeted with friendliness and that…

Was greeted with friendliness and that made me feel completely at ease. Didn't try to baffle me with science, explained what I needed to know and had a laugh as I was leaving! Great bunch of guys

June 30, 2026
Unprompted review
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Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Thank you for leaving a review Chris. We're so glad to hear you felt at ease and that our team clearly explained everything you needed to know. It's great that you had a positive experience with us!

Rated 5 out of 5 stars

Great service

Very good experience. Had my Air con gas done for a very competitive price. Works perfectly after and very quick and easy. Very friendly people.

June 25, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi Max, thank you for the positive feedback regarding your experience with us and it's great to hear the team could assist with your aircon along with providing friendly customer service.

Rated 5 out of 5 stars

Fast, efficient and friendly!

I contacted them in the morning as I’d noticed the previous afternoon that my car’s aircon had stopped blowing cold air. We were at the start of a heatwave so I was keen to get it working asap. They gave me an appt that afternoon. They ran diagnostics and luckily my 10 year old car had just run out of the gas and there were no leaks. I was very pleased with the fast and efficient turnaround, friendliness, knowledge and reasonable cost.

June 18, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Thank you for taking the time to share your positive experience Sally! We're so glad we could quickly get your air conditioning working again, especially with the heatwave.

Rated 5 out of 5 stars

Fast efficient MOT

Easy to work with, job done on time. Friendly staff.

June 17, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Thank you for leaving a great review Noah!

Rated 5 out of 5 stars

Prompt response

Prompt response
Good value for money - air con regas less than Halfords and Kwikfit

May 28, 2026
Unprompted review
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Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi there, thank you for leaving a review!

Rated 5 out of 5 stars

Mini has her mojo back

Great service once again, the team sorted my car out in good time and for a nice price too! They always do a great job and my old car is running like a charm again! Thank you guys!

May 6, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi Michelle, we're happy to hear that our team provided you with great service at a nice price! We're glad your car is running smoothly, thanks to our work.

Rated 5 out of 5 stars

Excellent Service

Really helpful and quick resolution of problem

May 6, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi Debbie, thank you for leaving a great review regarding our helpful service!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick and reliable. Staff were very honest and helpful

April 30, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Thank you for leaving an excellent review Tom!

Rated 5 out of 5 stars

Great check in and out

Great check in. All explained well. Time was as suggested. Job completed.
Service, tyres, MOT.
Staff happy and helpful.

April 27, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi there, we're happy to hear that your check-in went smoothly and that our staff were helpful! Thank you for acknowledging our service, tyres, and MOT work.

Rated 5 out of 5 stars

The guys at HiQ are very accommodating…

The guys at HiQ are very accommodating and very welcoming. Karl on the front desk was super friendly and able to help me out with scheduling me in last minute. Have been to a few garages over the years and always feel like the guys at HiQ look out for people’s best interest, never trying to score a quick buck

April 23, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

We really appreciate you leaving us this kind review Ashley. We are always glad to provide a helpful and knowledgable service.

Rated 5 out of 5 stars

Great service from HiQ Henley

Great service from HiQ Henley. Booking process easy and efficient, polite and courteous staff, clean and tidy customer environment. Very satisfied customer and will certainly come back, thank you.

April 13, 2026
Unprompted review
HiQ Tyres & Autocare - HiQ & Castrol Henley logo

Reply from HiQ Tyres & Autocare - HiQ & Castrol Henley

Hi there, we appreciate you taking the time to leave us a review! We're happy to hear that the booking process was easy and efficient and that you were satisfied with our service.

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