HiQ Tyres & Autocare - Lancaster Reviews 

396
TrustScore 5 out of 5

4.9

116 Scotforth Road, LA1 4NP Lancaster, Lancashire, GB


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Rated 5 out of 5 stars

Unfortunately, I drove over a screw over the bank holiday weekend and then snapped the wheel locking nut trying to change the tyre. In panic I dumped my car on the forecourt of HIQ in the beforementio... See more

Company replied

Rated 5 out of 5 stars

I recently visited HiQ garage to get some new tyres fitted and was met by a gentleman called Gary. Gary changed the tyres quickly and professionally and was friendly and helpful throughout. He made t... See more

Company replied

Rated 5 out of 5 stars

I always use Hi-Q. They are reliable, courteous, kind and never patronising. They explain what they're going to do and how much it will cost before the work is done. And if you are waiting for your ca... See more

Company replied

Rated 5 out of 5 stars

Went to HiQ to get some work done on my car and had amazing service, Gary who i was dealing with was so help full and did a great job on my car, even didnt mind answering all my questions i had aswell... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Lancaster

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • 116 Scotforth Road, LA1 4NP, Lancaster, Lancashire, United Kingdom

  • 01524 62263

4.9

Excellent

TrustScore 5 out of 5

396 reviews

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4.9

All reviews

(396)

2,522 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service
Very polite

March 26, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Emma, thank you for leaving a great review!

Rated 5 out of 5 stars

What a great garage.

What a great garage.
Always really helpful with sorting out what is wrong with my car.
Would highly recommend.

March 25, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for the HiQ recommendation Lucy and we appreciate the feedback!

Rated 5 out of 5 stars

Great garage

Great garage - great team, always attentive, knowledgable and helpful. Good at what they do!

March 24, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Stephen, thank you for leaving a great review regarding our customer service!

Rated 5 out of 5 stars

Efficient, friendly and good value - thanks!

Easy to select tyres on website, with lots of information, and good range of options with decent prices too. Booking was easy. Local garage (Lancaster) got in touch to confirm. Tyres changed promptly. They included a missing wheel nut (for free, thanks!). All in all a much better experience, and much much better value than another well known national chain! Will definitely use again!

March 24, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Neil, we appreciate you sharing your positive experience. We're happy to hear that you found the website easy to use, with a good range of options, and that the local garage provided prompt service. We're glad they included the missing wheel nut at no charge!

Rated 5 out of 5 stars

New tyre

Second screw in my tyre this year, great service as always.

March 19, 2026
Unprompted review
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Reply from HiQ Tyres & Autocare - Lancaster

Thank you for leaving a review Misha, glad the team could assist!

Rated 5 out of 5 stars

Fast car service

Came in for a service last week—friendly staff and quick turnaround.

March 17, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Izzy, thank you for leaving a review regarding our customer service!

Rated 5 out of 5 stars

I cannot thank these guys at HIQ…

I cannot thank these guys at HIQ enough!!!
I will always use HIQ and would definitely recommend them.
I've been using them for many years now with no regrets.
Great friendly professional team.
Compeative prices too.
Can't beat these guys!!!

March 23, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi there, thank you for the HiQ recommendation. We appreciate your long-term loyalty and are so happy to hear about your positive experiences with our friendly, professional team and competitive prices.

Rated 5 out of 5 stars

Just called in to Lancaster HiQ as I’d…

Just called in to Lancaster HiQ as I’d been having problems with my key locking and unlocking. I thought as they are all busy I would have to book it in and come back another day. But thankfully Ethan did it straight away for me .
I’m a very happy customer

March 23, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Helen, thank you for leaving a review. We're happy to hear that we could resolve your locking issues quickly!

Rated 1 out of 5 stars

Should be re named Hi n Dry…

I usually go to the Lancaster branch for my Mot and service. Just over a week ago, I hit a bad pothole. I knew I needed a new alloy an tyre. I rang the branch, and spoke to the manager, who gave me a quote of over £500, not sure if that included coming out to fit it. I am a single pensioner so that price wasn't possible. He said he would look on one of the auction sites for an alloy, I still haven't heard from him. I live in a rural area with no public transport or shops, so I need my car. Luckily I have two sons who came to the rescue.

March 13, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Linda,
Customer service is extremely important to us here at HiQ.
Please email our Customer Service Team:
customerservice@hiqtyresandautocare.co.uk with your full name, contact information, registration details and any other details about your visit.
We will be glad to investigate this matter further immediately.
Kind regards,
HiQ Team.

Rated 5 out of 5 stars

Highly Recommend!!

3rd visit in recent weeks for 3 separate issues. The lads at HiQ sorted out each problem quickly & efficiently with no fuss in a friendly professional manner. Also v.good value-for-money. I can’t fault them & would recommend HiQ Lancaster without reservations.

March 20, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for recommending us Peter. We're happy to hear that your visits were efficient and effective. It's great to know that you found our service friendly, professional, and good value.

Rated 5 out of 5 stars

Always get the job done

I took my car in as it needed work and thankfully the team saw that one of my tyres had a bulge in it, I wouldn’t have seen it but thankfully it was identified and rectified quickly. The team are always helpful, welcoming and trustworthy.

January 19, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Cara, we're so glad we identified the tyre issue and resolved it quickly for you. We appreciate your recognition of our team's helpfulness, welcoming attitude, and trustworthiness.

Rated 5 out of 5 stars

Outstanding service

Outstanding service. My car tyre had a couple of nails in it and was starting to go down. I went to the HIQ and they had no hesitation in fitting my car in and making it safe for me to be back on the road. All of the team are excellent and do a fantastic job. Thank you for such speedy service, it was very much appreciated.

March 16, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Jarrod, we're happy to hear that our team provided outstanding and speedy service to get you back on the road safely after discovering nails in your tyre.

Rated 5 out of 5 stars

Took my son’s car in with what we…

Took my son’s car in with what we thought was a regular puncture but after inspection the lads found bigger issues. Made us feel really welcome gave us a coffee had a good laugh whilst waiting. Would highly recommend HIQ tyres to anyone in the area.

March 16, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Andy, thank you for taking the time to write a review! It's great to hear that we made you feel welcome and that you had a good laugh while waiting.

Rated 5 out of 5 stars

Good service from the staff

Good service from the staff, especially Ethan

March 6, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Timothy, thank you for leaving a great review regarding our service!

Rated 5 out of 5 stars

Helpful, honest service and fair pricing 👍

I had my car in recently for a brake issue and the team were really helpful from start to finish. They explained what the problem was clearly and carried out the repairs quickly. The price was fair and the car is now driving perfectly with no more noise. Friendly service and I felt like everything was handled professionally. I’d happily use them again.

March 4, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Hannah, we appreciate you taking the time to share your positive experience. We're happy to hear that the team was helpful and explained the brake issue clearly, and that the repairs were carried out quickly for a fair price.

Rated 5 out of 5 stars

Highly recommended

I’ve been using HiQ Tyres & Autocare - Lancaster for a few years now and highly recommend them. The staff are friendly and knowledgeable and go above and beyond to help. The work I’ve had done on my car has always been to a high standard. They’re honest about what does and doesn’t need fixing and do a great job. Really helpful to get text message reminders that my MOT and service are due too so I can book in with plenty of time!

March 4, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

We're happy to hear that you consistently have a positive experience with our team Sarah! We appreciate you mentioning our friendly, knowledgeable staff, the quality of our work, and our helpful reminders. Thank you for your recommendation!

Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish. Professional and friendly. Absolutely recommend HiQ

March 6, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Thank you for recommending HiQ Rachel and we're happy to hear you found the service professional and friendly.

Rated 5 out of 5 stars

Friendly

Friendly , staff great communication betwrrn them all. And great prices! Thank you to all the HIQ team :)

March 3, 2026
Unprompted review
HiQ Tyres & Autocare - Lancaster logo

Reply from HiQ Tyres & Autocare - Lancaster

Hi Peter, thank you for leaving a great review regarding our service!

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