HiQ Tyres & Autocare - Thatcham Reviews 

45
TrustScore 4.5 out of 5

4.4

Bath Road 10, RG18 3SX Thatcham, Maidstone, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Both Carl and Luke are very helpful each time we go, my wife and myself have had varied works done over the past year or so including an MOT, tyres, brakes etc. We feel respected and we rest assuring... See more

Company replied

Rated 5 out of 5 stars

HiQ is a family run business that is fully committed to their customers needs. The greeting from Reanna, a fully qualified mechanic, was bright, cheerful, helpful and supportive. The mechanics t... See more

Company replied

Rated 5 out of 5 stars

Fabulous service. Helped me out in a very busy day (moving day) when we woke to a flat tyre. They were understanding so friendly and just a pleasure to deal with. Will be returning with custom again a... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class service. I had a slow puncture, greeted with courtesy and friendliness, two members of staff examined tyre, told me it had a roofing nail in it and repaired it while I waited in... See more

Company replied


Company details

  1. Tire Shop
  2. Car Inspection Station
  3. Car Repair and Maintenance
  4. Car Service
  5. Mechanic
  6. Vehicle Inspection

About HiQ Tyres & Autocare - Thatcham

Information provided by various external sources

Why Choose Us?

We are a network of local family run businesses backed by a global automotive brand. We rely on our reputation in each local community, so delivering the very best customer service and very best value is our number one priority.

Excellent Customer Service

Every technician at each HiQ Centre puts the customer first and treats every customer with respect and honesty. All of our technicians are trained to the highest standards, so you can rest assured you’re getting great service.

Services

We provide a quick and reliable tyre fitting service, a range of car servicing options, MOTs, health checks and all the other autocare services you’d expect.

Click Fit Go

We know time is of the essence when it comes to new tyres, so you can use our website to quickly and easily book a time that suits you. And don’t worry, you don’t pay a penny until your new tyres have been fitted.

Transparency

We know how important honest pricing is, so you can expect transparency you can trust.

Award Winning Centres

We’re serious about offering the very best service, and that’s why our HiQ Centres have won awards across the entire country.


Contact info

  • Bath Road 10, RG18 3SX, Thatcham, Maidstone, United Kingdom

  • 01635 017111

4.4

Excellent

TrustScore 4.5 out of 5

45 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(45)

2,586 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, looked at my car straight away, repaired the slow puncture.
Nice polite lady on reception.
All very good.

September 22, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Stewart, thank you for leaving us this lovely review.

Rated 5 out of 5 stars

Efficient tyre replacement

Immediate inspection of my vehicle’s tyre wear on request. Subsequent timely replacement of four tyres. Then next-day no-quibble replacement of one tyre pressure sensor valve at no cost to me.

September 23, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

We really appreciate you taking the time to leave us this brilliant review Richard.

Rated 5 out of 5 stars

Called in during lunch break with no…

Called in during lunch break with no appointment for an urgent repair to a flat tyre. Carl and the team sorted the problem in no time.

October 6, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi there, thank you for leaving a review. We're happy to hear that we efficiently resolved your urgent flat tyre repair during your lunch break.

Rated 5 out of 5 stars

Superb

Next time you need help with your car you need to give these guys a call. They are dedicated to delivering an exceptional standard of service. Brilliant! What a team!

September 12, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Thank you for leaving a review Sarah! We're happy to hear that you had such a positive experience.

Rated 5 out of 5 stars

Very pleased with service

Fitted my car in quickly for an overdue MOT & service. Fixed a sensor issue that had been bugging my car for a long time. Efficient and professional service.

September 16, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Alison, thank you for leaving a review. We're happy to hear that we could quickly assist with your car's MOT and service! We're glad we efficiently resolved the sensor issue.

Rated 5 out of 5 stars

Fabulous service. Top quality work & staff!

Fabulous service. Helped me out in a very busy day (moving day) when we woke to a flat tyre. They were understanding so friendly and just a pleasure to deal with. Will be returning with custom again as very impressed with everyone there, from the lovely young lady at reception to the fab mechanic and the gorgeous garage dog!

September 5, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Debora, we appreciate you taking the time to leave us such a wonderful review. We're so glad we could assist you on a busy day and that you were pleased with our team. We hope to see you again!

Rated 5 out of 5 stars

Helpful and efficient

Receptionist was helpful and efficient. New tyre fitted quickly.

September 12, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Terry, thank you for leaving a great review! It's great to hear we were able to assist with your tyre.

Rated 5 out of 5 stars

Professional

Professional, polite, couldn’t do more to help. Great service with very respectful employees- they will now have all of my business.

September 2, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Thank you for leaving a great review Chloe! We're happy to hear you found our team professional and polite

Rated 5 out of 5 stars

HiQ is a family run business …

HiQ is a family run business that is fully committed to their customers needs. The greeting from Reanna, a fully qualified mechanic, was bright, cheerful, helpful and supportive.

The mechanics team are thorough and work cleanly. Parts ordering is prompt, and fitted in good time.

They are a breath of fresh air, and a great addition to our local businesses in Thatcham.

September 9, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Thank you for taking the time to write a great review Debi. We're happy to hear you had such a positive experience at our Centre and that you found the team cheery and helpful!

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing
The help I received from this garage was huge
Very friendly and kind
Helped a mum who was struggling
To get work done to my budget
Couldn’t be happier
Woukd 💯 recommend
And will be using again
From reception to mechanics
All so helpful
Thank you guys

September 15, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Thank you for the recommendation Angela! It's great to hear that we we're able to assist and provide helpful service. We look forward to seeing you again in the future.

Rated 5 out of 5 stars

The staff were very friendly and…

The staff were very friendly and knowledgeable. HiQ was not expensive and really reasonable. The HiQ in Thatcham was also dog friendly which is always a bonus!

September 16, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Bethan, thank you for leaving a review! We're happy you found our team friendly and knowledgeable, and our prices reasonable. We are happy to have provided a dog friendly environment also!

Rated 5 out of 5 stars

I cannot recommend HighQ Thatcham highly…

I cannot recommend HighQ Thatcham highly enough. From the moment I walked in, the team were welcoming, professional, and genuinely attentive to every detail. The level of service was outstanding – nothing felt rushed or overlooked, and every interaction left me confident I was in expert hands.

What really stood out was the team’s combination of knowledge and approachability. They explained everything clearly, offered helpful advice, and made the whole experience smooth and stress-free. It’s rare to come across such a consistently high standard of care and customer service.

HighQ Thatcham set a high standard for excellence – efficient, friendly, and reliable from start to finish. An absolute pleasure to deal with, and I wouldn’t hesitate to recommend them to anyone looking for a service they can truly trust.

September 15, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Gary, thank you for the recommendation and taking the time to write this review. We're happy to hear that you found our team welcoming and attentive. It's wonderful to know that you felt confident in our service and that we provided a smooth, stress-free experience.

Rated 5 out of 5 stars

What a fantastic service

What a fantastic service! Luke did a marvellous job replacing my tyre after I had to seek breakdown cover and come to the garage. It was all sorted very quickly. I will definitely come back if I need this type of service again and would highly recommend!

September 12, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Briony, thank you for taking he time to write this review and for the recommendation. It's great to hear we were able to help you with your tyres and that you were happy with the service!

Rated 5 out of 5 stars

Excellent service

Excellent service, happy to sort my puncture near closing time, which probably delayed closing. Have been more than once, and always greeted with a happy, welcoming attitude. I would recommend to anyone I know.

September 4, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Jonny, thank you for the recommendation! We're so glad we could assist you with your puncture and that you were happy with our service.

Rated 5 out of 5 stars

MOT experience

Quick service, very professional and friendly receptionist, would definitely use them again

September 2, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Brendan, thank you for leaving a great review. It's great to hear you found the team professional and friendly!

Rated 5 out of 5 stars

Excellent Service

Excellent, prompt, friendly service at HiQ in Thatcham, service with honesty and integrity

August 19, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Thank you for leaving a review John. We're so happy to hear you received excellent, friendly service!

Rated 5 out of 5 stars

Amazing service friendly staff

Amazing service friendly staff
Couldn’t be made to feel more welcome
And coffee amazing

August 18, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Ang, thank you for leaving a review regarding our friendly team!

Rated 5 out of 5 stars

Excellent service

Excellent service, quick, affordable, and a friendly staff.

August 13, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Jed, thank you for visiting us and leaving this great review.

Rated 5 out of 5 stars

Absolutely first class service

Absolutely first class service. I had a slow puncture, greeted with courtesy and friendliness, two members of staff examined tyre, told me it had a roofing nail in it and repaired it while I waited in the lovely clean and well equipped waiting area. Ten minutes later all done and only £25, I'm so impressed and grateful and will be happy to recommend HiQ to friends and family. Thank you for making my day!

August 6, 2025
Unprompted review
HiQ Tyres & Autocare - Thatcham logo

Reply from HiQ Tyres & Autocare - Thatcham

Hi Oriana, thank you for the recommendation. We're so glad that you were greeted with great service and your puncture was repaired quickly.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look